Hotel berhampiran India Cultural Garden, Cleveland

I don’t know why there are so many complaints about this hotel. It is very clean. Service is excellent. Food was great. Yes, there is noise from the hospital including ambulances and helicopters, but they do quiet down at night. It is located at the hospital. So there are people in wheelchairs and so on. That is to be expected. They looked like they were treated very well by the staff. People complain about the price… it is an intercontinental and it is all about location and demand. If you don’t like the price, stay somewhere cheaper. Also, if you want your bed choice (one versus two) you HAVE to book directly with IHG/intercontinental or it will not be guarenteed. They are very clear about that. Lots of people complain about that in the reviews. I enjoyed this place. I would stay here again.

房間還大的，窗外能看到伊利湖。隔音效果不大好，晚上週邊住户進出以及講話聲聽得很清楚。酒店的餐飲一般。

Lokasi hotel adalah baik. Lobinya cantik. Tetapi pemandangan bilik tidak bagus 👎 hotel di pusat bandar Cleveland adalah benar-benar di bawah. Berbanding dengan rumah lain, meja depan tidak cukup murah, malah botol air adalah $4 sebotol. Kemudahan bilik adalah moden.

I love Marriotts because you know what to expect, but this one was superb. We came in late at night and called to make sure we were parking in the right place. The staff made us feel at home as soon as we contacted them. The location is perfect, a short walk to most attractions including the Rock and Roll Hall of Fame. Close to many restaurants and a great breakfast right in the hotel. I wouldn’t stay anywhere else next time I’m in Cleveland.

We were mostly very pleased with our 7 night stay. From the moment we drove up we could tell this was a great properly. The gentlemen who helped us instilled the utmost confidence that our car would be taken care of property. Check-in went smoothly and baggage handling (by one of the men out front) also great. We had a lovely suite. We requested that the comforter be removed and replaced with blankets. The housekeeper came immediately and took care of this request. We were not pleased that robes and slippers were not provided and even more displeased that no turndown was available either. At $1,000 a night this should not happen. A bigger issue was the lack of proper housekeeping. I have never seen so much dust in a room. I put a pair of black slacks on the vanity stool and they were covered in thick dust. I then looked around and found almost every other surface was laden with dust as well. Although we had service every day, the drape was left hanging off the rod, shower and fixtures left uncleaned and drinking glasses were not replaced. A lamp that didn't work was ignored even though we put the plug up on the table to show them. The pillowcases were not tucked on the pillows correctly. With no pillow protectors you could see the not great looking pillows. Also, not happy with the large bottles of shampoo, body wash etc., they seem to have done away with the small bottles that are easier to use in the shower where there is limited space. Also, a card on the counter telling you these bottles are for use while you are at the hotel. I inquired at the front desk, they said they are $50.00 each if you remove them. They also said the small bottles are no longer available. After using them, I have to say they weren't that great. Additionally, a shaving shelf would be great in the shower for the ladies. At breakfast one morning I went to the front desk to tell them about the abundance of dust. A lovely manager, Michelle Thomas was very nice. She immediately comped one of our nights and said she would address this with housekeeping. This is a lovely hotel. Staff, valet, front desk, restaurant are very nice. We would not hesitate to stay there again. It's a shame to see it improperly cared for. I will review Turn restaurant separately. It was a highlight.

A very contemporary and not well thought out room design with one chair, no lamps by the bed, the soap dispenser in the shower was empty for two days, the light switches make a loud clicking sound when turned off or on, not like a regular switch at home that is quiet, the sliding door for the bathroom toilet shower area runs into the wall with speed and force causing a banging sound against the tile baseboard. Not easy to be quiet when someone is sleeping. In addition, no parking available, so a valet and $35 per night should be added to the cost. We had a room that overlooks the lake and the train track, which is well used. Between the bar music downstairs and the train, it's not a very peaceful stay. The two elevator system to enter the hotel and then to the rooms was confusing and I got sick of being an elevator flunkie at the end of two days. the lobby is cold and inhospitable with metal chairs and tables, low seating and neon lighting. I made the reservation with a date to cancel by, and the date after the cancellation date I received an email describing the parking situation that costs $35 per night, not including the valet tip for every entry and exit, and the possible noise issue with a promise to move the room to a quieter location if it's troublesome. We tried to get breakfast in the hotel as there were two restaurants, and neither are open in the am. there us a kitchen in the lobby where you can have a breakfast sandwich made, but its not anything I would do again. I did find parking right across the street for $17 per night and a self serve booth. The restaurant on the main level, Lagos, was excellent, although pricey. The staff was excellent, friendly, helpful. It's like a hotel designed by a 20 something self described designer that doesn't have a lot of experience staying at a hotel. Kind of a swing and a miss but I guess the location is good for the newly developing downtown area.

Neat and clean rooms. The staff were very helpful.

Tienes Que Pedir toallas extras en reception

Our first time at this hotel and we were pleasantly surprised! Full disclosure, it’s the older style hotel that has the rooms all looking down to a central lounge/eating area. But they have clearly been trying to keep it current. We had a corner double and other than the shelving under the bathroom vanity in our room being slightly older, the other furniture, fixtures and lamps seemed fairly new. The beds were very comfortable and the room was clean. We also had a bigger tv on the wall in the living room than we expected. The staff members were courteous, as well. Would stay here again.

Nice clean room with easy access to parking. Location is near freeway.