Hotel berhampiran Lake Park, Pool and Playground, Cleveland

It was a little difficult to find. Its located in a very nice neighborhood, very clean and pleasant looking. The hotel itself looks older. Painted over lots of times. I reserved a smoking room with a queen bed because i only needed an overnight stay. Its a small room, with tv, ac unit, and a bathroom and shower stall. The room said it included breakfast, which was an absolute bonus as that meant one less thing to stop for. I was notified the following morning that breakfast was not being offered vecause 'of covid' and they hadn't offered breakfast in 2 years. In the breakfast room there were numerous rolls of what looked like old carpet. I was not made aware of this when checking in. The sheets were stained, as were bits of the carpet in the room. There was also no garbage can in the room - which is more of a convenience thing I suppose, and no refrigerator or microwave (I was not expecting these amenities, but I was hopeful). The room included some towels and toiletries along with a hairdryer which I did not use. I think this is canon for ”you get what you pay for”.

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In Ohio to spend the holidays with family, our morning flight home was cancelled for the second time after our arrival at the airport. We sought a hotel with an airport shuttle and restaurants within walking distance; Check & check!.The staff were above & beyond kind and accommodating. The lobby and our room were very clean and the chaise and bed so comfortable. Excellent, warm hospitality - I felt as though I was in a far more expensive hotel!

Semasa daftar masuk, kami telah dinaik taraf kepada katil bersaiz king dengan katil sofa pemandangan kolam renang dan diberi minuman pasangan dan itu bagus. Perkhidmatan ini terhad kerana COVID-19 tetapi kolam renang dibuka dan begitu juga restoran. Hotel yang bagus berhampiran Kampung Bay dan Tasik Erie.

We were mostly very pleased with our 7 night stay. From the moment we drove up we could tell this was a great properly. The gentlemen who helped us instilled the utmost confidence that our car would be taken care of property. Check-in went smoothly and baggage handling (by one of the men out front) also great. We had a lovely suite. We requested that the comforter be removed and replaced with blankets. The housekeeper came immediately and took care of this request. We were not pleased that robes and slippers were not provided and even more displeased that no turndown was available either. At $1,000 a night this should not happen. A bigger issue was the lack of proper housekeeping. I have never seen so much dust in a room. I put a pair of black slacks on the vanity stool and they were covered in thick dust. I then looked around and found almost every other surface was laden with dust as well. Although we had service every day, the drape was left hanging off the rod, shower and fixtures left uncleaned and drinking glasses were not replaced. A lamp that didn't work was ignored even though we put the plug up on the table to show them. The pillowcases were not tucked on the pillows correctly. With no pillow protectors you could see the not great looking pillows. Also, not happy with the large bottles of shampoo, body wash etc., they seem to have done away with the small bottles that are easier to use in the shower where there is limited space. Also, a card on the counter telling you these bottles are for use while you are at the hotel. I inquired at the front desk, they said they are $50.00 each if you remove them. They also said the small bottles are no longer available. After using them, I have to say they weren't that great. Additionally, a shaving shelf would be great in the shower for the ladies. At breakfast one morning I went to the front desk to tell them about the abundance of dust. A lovely manager, Michelle Thomas was very nice. She immediately comped one of our nights and said she would address this with housekeeping. This is a lovely hotel. Staff, valet, front desk, restaurant are very nice. We would not hesitate to stay there again. It's a shame to see it improperly cared for. I will review Turn restaurant separately. It was a highlight.

Nice clean room with easy access to parking. Location is near freeway.

We have stayed there many times. The staff is very friendly & helpful. This July 2023 when we stayed a week one of the gentleman that valets your vehicle was extremely rude to me. Other than that they are phenomenal. We stayed in the club lounge area this time. All of the ladies are top notch. Antoinette Peterson was just phenomenal!!! She is a lady anyone would want to be on their team! She’s professional, friendly & an asset to this hotel. I plan on staying in the club lounge area every time we stay there.

Lokasi hotel adalah baik. Lobinya cantik. Tetapi pemandangan bilik tidak bagus 👎 hotel di pusat bandar Cleveland adalah benar-benar di bawah. Berbanding dengan rumah lain, meja depan tidak cukup murah, malah botol air adalah $4 sebotol. Kemudahan bilik adalah moden.