Yac Paris Clichy, A Member of Radisson Individuals

I regret to say that my stay at Yac Clichy Hotel was an absolute nightmare. I booked the "superior room with terrace," which was supposed to be the largest and most luxurious option. Instead, I was greeted by what can only be described as a cramped box. The room was tiny, and the heating system was ineffective, making the whole experience uncomfortable. Strangely, the bathroom was much larger than the bedroom, and they couldn’t even fit a wardrobe in the bedroom—just a coat rack for your clothes! To make matters worse, the amenities were subpar. The pool was freezing, the jacuzzi didn’t function properly, and the sauna was lukewarm at best. I asked for cutlery to be brought to my room, only to be told I had to go downstairs myself and was handed plastic cutlery and cups. How is this acceptable for a "superior" room? There was no desk or chair in the room to work from, and no fridge or microwave for guests to use, which made it incredibly inconvenient. And the staff? Don’t even get me started. François, in particular, was incredibly rude, unprofessional, and arrogant. Customer service training is definitely needed. The level of disrespect me and my wife incurred from this individual was shocking. I genuinely believe Francois is racist and should be removed from the organisation. Additionally, they charged me 40 euros for a late checkout, but when I asked for any official documentation regarding this fee or the cost for additional services, they couldn’t provide anything. It’s clear this hotel is run by crooks. I would never recommend this hotel to anyone. Save your money and book somewhere else—anywhere else! Paying a little extra for a better hotel with attentive staff will be well worth it. I wouldn’t even give this place one star if I could. Avoid this hotel at all costs if you don’t want your Paris vacation ruined!

Parfait rien à dire

the pictures are not the same as when you are in the hotel (especially if you take a Superior Room) but it was okay.