The hotel is beautifully situated and has wonderful far distance views, the staff are excellent and helpful. The food is the restaurant is pretty good, and the Menu of the day, excellent value. The evening prices are high. Now for the downside. The manager, Bruno, is quite possibly the rudest person in the hotel trade I've come across in my travels world-wide over 50 yrs. I arrived and expected to be given a room I had discused with their reception, in a lengthy conversation, having been given a specific room number and being shown images from their website to confirm my choice. On arrival we were shown to an entirely different room, nice, but with an obsructed view and small terrace, so not what i had booked. I pointed this out to him, and requested I was given the room I had so carefully and explicitely booked. His first comment was that if I didnt like it I could leave!!!!!! After showing him my emailed booking details he relented and offered a beautiful room (No.15) with terrace and views. Saying I could only stay in the that room for two nights and then I'd have to move. I reluctantly agreed, but only as I felt he might in fact throw us out and we had no choice. Thinking about it once omfortably unpacked and in our room, I felt that as I had booked a particular room out the outset, and that was our initial agreement with the hotel for my booking, that I would stay in the room, despite my agreement under duress. On his return two days later he beame VERY abusive and violently tried to grab and tear-up my original booking email when I confronted him with the evidence. Never I have I seen such behaviour from a hotel manager. The man is unhinged. So beware, despite the excellence of the hotel, it is being run by a complete lunatic.
Bagus
46 Ulasan