Rosewood Matakauri

度蜜月在皇后鎮最後的落腳地連住了三天感覺整個人都休息好了，拉開窗簾就是美景，在這體驗到了前所未有的服務，吃飯的時候隨便和管家提了一嘴摔了跤要去醫院經理下午就打電話來問需要什麼幫助。就是三天晚飯的晚餐菜單沒咋換過，如果每天能改一下直接給個tasting menu就更好了。第二天晚上驚喜發現餐廳的服務員小哥是中西混血。

環境：優秀 衞生：優秀 服務：優秀 設施：優秀

A very special property in a spectacular location, the Rosewood is private and serene. Except if there's construction going on. We were told the pool and spa area would be closed during our stay, which was fine, but unfortunately we weren't told that the construction noise from said renovations would be audible from our room. After we checked in on the first day of our honeymoon, the noise was so loud in the afternoon that I couldn't quite believe what was happening. We tried to take a relaxing afternoon nap but couldn't due to the loud noises of heavy machinery just metres from our room. I considered cancelling our reservation and going straight to Blanket Bay, but we decided to stick it out - we'd planned lots of local outings and figured we'd be away from our room most days while the construction was going on. Luckily we weren't planning on spending four days holed up in our magnificent suite!! Our suite - a Grand Lakeview - was breathtaking. The view was magnificent, the decor stylish and on point, the bathroom serene, the walk in closet big enough for all our belongings. During the early mornings and evenings everything was perfect. A waitress asked us how our stay was going on our first night, and I mentioned how much construction noise we could hear from our room. She was sympathetic and said it should be quieter towards the end of the week. That was all anyone said - no compensation, no special offer to make up for the poor experience. We had couples massages in our suite the next morning, and even the massage staff commented on the noise. The food was excellent. The service was excellent - staff seemed eager to please, attentive, timely, helpful, someone always appeared just as we were leaving for an activity or arriving back after on outing - but maybe lacking a little personality; it felt a bit corporate. If it weren't for the construction noise - and lack of acknowledgement/compensation - this would be a five star review.