Hotel berhampiran Square, Cluj-Napoca

Really nice hotel in a great location. Check in was quick and we were shown to our large, comfortable room on the top floor. There’s no lift as this is an old, renovated building with a courtyard in the middle. Breakfast was sufficient in an attractive room, and the room tariff very reasonable. The hotel is in a great location, just a few minutes walk from Union Square. Our room overlooked the Opera House. The staff we encountered were all friendly and helpful. I can recommend this hotel when staying in Cluj.

Great: new, spacious, bright, well designed apartment. Washing machine, dishwasher, coffee machine. Loads of TV channels including in English. Thanks to Diana who was very helpful on arrival. Less great: No elevator! Be aware no staff is on site at all except Diana, if and when she is preparing an apartment for a new guest. So if the neighbours below yell on their balcony at 1am, you need to ignore or confront them on your own . Plus, this is not an apartment hotel, so no services included. Bottom line, price was fair and location central and pleasant and we would recommend to friends.

A wonderful 6 nights spent doing a combination of business and leisure. Impeccable staff service including organising a hair dressing appointment at very short notice. Swimming pool and spa are excellent after long flights or long days working. A delight is the quality of food in the Marco Polo Restaurant. While Cluj has many restaurants within walking distance, we were so impressed by the flavours, textures and variety that we chose to eat in. A great convenience is that the restuarant is open for lunch and then across the afternoon into the evening so no hassle to eat whenever you need to. Breakfasts have a wide variety and there is something different each day which is a nice touch when staying for 6 days. Very comfortable bed with both softer and firmer pillows and lovely fluffy bath sheets. Front desk staff were helpful whether day or night shift and speaking English was no problem - there was always at least one person who was more than proficient. Location is excellent - 5 - 8 mins walk into the old city centre which gives an immediate sense of being in Cluj. A park with a lake nearby too. Many restaurants serving both traditional Romanian dishes and a wide variety to suit different palates and diets. We embarked on an ice cream tasting and found it not possible to try out all the many outlets. History abounds and many photo opportunities. We will be back and will be very glad to stay at DoubleTree again

We loved our stay ar Hanul! For as little as 50€ per night, totalling 25€ per person, we had a large room with a small living room and large bathroom downstairs and then an upstairs area with our two beds and even a fan! The courtyard is beautiful. All check-in and check-out was done contactless, the team sent me instructions before my arrival. Good location 12 min walk to the Old Town and 15 min walk to the train station. Did not need public transport except for going from thr Airport to there. Thanks!

I stayed at the Grand Hotel Napoca for 3 days as part of a larger delegation that arranged our accommodation there. Despite being an old hotel, it has been well renovated; the lobby, hall, restaurant, and bar all look new. The room was spacious, partially renovated, but comfortable and clean. The biggest issue was the level of service provided by the hotel staff. Upon entering the hotel, you are not greeted at reception, and the breakfast in the restaurant is very basic. Out of 4 waitstaff, only one young waitress made an effort to be attentive. The other old-school waiters do not speak English and communicate through gestures, which is quite uncomfortable. They do not but rather maintain the buffet and clean tables after guests finish. Nobody tries to bring you coffee or assist you when you ask for something. For example, when I requested hot water for my muesli, the waiter pointed to a thermos that had been sitting there for 2 hours, and the water was no longer hot. When I mentioned that to the waiter, he directed me to the coffee machine to wait in line and pour hot water myself. There is no option to have an omelet eggs made to order; breakfast choices are quite limited, with only bananas apples available. The coffee from the machine tastes terrible, so after breakfast, we decided to sit in the hotel lobby and order coffee from the bar. I received an Americano smaller than the cappuccino my husband was drinking and asked bartender to pour it into a larger cup with a bit more water because I prefer my Americano more diluted. He reacted aggressively, gave me a plastic takeaway cup to pour it myself, did not respond when I thanked him, and then started banging metal dishes loudly and expressing anger about my request. Then, a supervisor by speaking Romanian, and the supervisor kept saying calm down, calm down. Finally, a problem arose with the air conditioning, which stopped working on the last day before our departure. It even felt like the AC was heating the room to 30 degrees! We asked the housekeeper, who said another room had a malfunction, and since the ACs are connected, the entire horizontal line was not functioning. I would not stay at this hotel if it were not booked organized. The staff need serious training because, unfortunately, all the good and comfortable aspects (such as free and very convenient parking in front) are overshadowed by the subpar service of the employees who do not seem happy to serve guests.

I spent a great deal of time at The Hotel Platinia during a business trip and it was fantastic! The rooms are spacious, modern and extremely clean. The hotel staff could not be nicer, they will make sure your stay is very comfortable. The housekeeping services are unparalleled. I had an unusual over night work schedule and they were able to service my room at odd hours. The breakfast is great, and the waitresses were beyond friendly. I would recommend this hotel to anyone.

My favorite hotel to stay in while I am in Cluj-Napoca. I think the location is a bit far from the center, but the services and stay compensate for it. There aren't many restaurants close by, but the downstairs restaurant is good, and the service is impeccable. It's a bit more expensive than regular restaurants, but the food is very good. The hotel rooms are spacious, clean, and nicely decorated. The staff is professional, ready to help, and always smiling. I have stayed here 3-4 times already and will book again.

This was a great pick to stay. It was a bit far to walk to the centre but a taxi was 10 minutes and cost nothing. It has free onsite parking if you hire a car. You can walk to the centre, just takes 40 minutes or a bus stop is 5 minutes away. The room was a great size and it was really clean. Everything was new in the room. There wasn’t much to do in the hotel, an eating/drinking area is the most you’ll get but it’s a city break so you don’t need anything else. I’d definitely stay again. Staff spoke really good English and were really friendly. Good value for sure