Hotel berhampiran Statuia lui Mihai Viteazu, Cluj-Napoca

Great: new, spacious, bright, well designed apartment. Washing machine, dishwasher, coffee machine. Loads of TV channels including in English. Thanks to Diana who was very helpful on arrival. Less great: No elevator! Be aware no staff is on site at all except Diana, if and when she is preparing an apartment for a new guest. So if the neighbours below yell on their balcony at 1am, you need to ignore or confront them on your own . Plus, this is not an apartment hotel, so no services included. Bottom line, price was fair and location central and pleasant and we would recommend to friends.

Very clean, good location and nice breakfast. I strongly recommend to stay here either business trip or family travel.

Great hotel with bug clean rooms delicious breakfast and very friendly staff. There is a complimentary drink with every stay and free water dispensers on every floor Especially Ionela and Rebeka L who helped me with everything i needed. Will definitely be returning

Liked · Location is within walking distance from the centre and old town, but it is still a 20-25 minute walk. Clean room. Average breakfast. The deep fried zucchini is very good. I had a room towards the yard and it was very quiet (both towards the outside as well as towards the hallway). Disliked · The hotel interior feels sterile and not cozy. Part of the reason for this is that the lighting in the hotel throughout is cold white and in the rooms the lights are much too strong (except bathroom, where it is not strong enough). Suggestion to management: hire a lighting consultant for advice how to change to warmer light to make the lighting work to the hotel's advantage. Also add a few plants here and there to reduce the sterile feeling. I missed fresh bread for breakfast, only toast was available. The music during breakfast was extremely cheesy, elevator style (maybe suitable for pensioners?). However, the real problem was that I was double charged for a one night stay. I was getting suspicious about payment issues already when the owner asked me if I wanted to change the credit card that I had used for the reservation through another website. (Was it to cancel my original reservation in order to avoid paying commission to them?) Since the credit card reservation for the second night was never cancelled even though we decided to stay only one night, I had to write and complain. Despite writing four e-mails about it (of course using the correct e-mail adress) I never got a response from the hotel. Finally I turned to my bank showing them the proof and the bank swiftly reimbursed me for the double payment.

I stayed at the Grand Hotel Napoca for 3 days as part of a larger delegation that arranged our accommodation there. Despite being an old hotel, it has been well renovated; the lobby, hall, restaurant, and bar all look new. The room was spacious, partially renovated, but comfortable and clean. The biggest issue was the level of service provided by the hotel staff. Upon entering the hotel, you are not greeted at reception, and the breakfast in the restaurant is very basic. Out of 4 waitstaff, only one young waitress made an effort to be attentive. The other old-school waiters do not speak English and communicate through gestures, which is quite uncomfortable. They do not but rather maintain the buffet and clean tables after guests finish. Nobody tries to bring you coffee or assist you when you ask for something. For example, when I requested hot water for my muesli, the waiter pointed to a thermos that had been sitting there for 2 hours, and the water was no longer hot. When I mentioned that to the waiter, he directed me to the coffee machine to wait in line and pour hot water myself. There is no option to have an omelet eggs made to order; breakfast choices are quite limited, with only bananas apples available. The coffee from the machine tastes terrible, so after breakfast, we decided to sit in the hotel lobby and order coffee from the bar. I received an Americano smaller than the cappuccino my husband was drinking and asked bartender to pour it into a larger cup with a bit more water because I prefer my Americano more diluted. He reacted aggressively, gave me a plastic takeaway cup to pour it myself, did not respond when I thanked him, and then started banging metal dishes loudly and expressing anger about my request. Then, a supervisor by speaking Romanian, and the supervisor kept saying calm down, calm down. Finally, a problem arose with the air conditioning, which stopped working on the last day before our departure. It even felt like the AC was heating the room to 30 degrees! We asked the housekeeper, who said another room had a malfunction, and since the ACs are connected, the entire horizontal line was not functioning. I would not stay at this hotel if it were not booked organized. The staff need serious training because, unfortunately, all the good and comfortable aspects (such as free and very convenient parking in front) are overshadowed by the subpar service of the employees who do not seem happy to serve guests.

After much deliberation on choosing our hotel in Cluj, we were not disappointed. We had found our hidden gem! The hotel was perfect. It was very clean Our room was well equipped and great bathroom with a wonderful power shower The bed was very comfortable. The breakfast was possibly one of the best I have ever had in a hotel stay. Lots of choice, well displayed and good quality. Elena our waitress wad very cheerful and is a credit to your hotel. Thanks for a wonderful stay

Hands down one of the best hotel stays I have experienced. We stayed 3 weeks and initially I was concerned it would be too long, but I didn't want to leave. Rooms were spacious and clean. Bed and pillows very comfortable. Beautiful view from the balcony. Location was close to City Center, a few minutes with an Uber or Bolt. The breakfast was good and enough variety. The staff in the restaurant was attentive and professional. The staff at the pool and pool bar was great. The pool itself was big enough and even on busy days not overly crowded. Great for swimming laps when not busy (usually mornings). The front desk staff was helpful. I highly recommend this hotel and look forward to going back next year

You can find cheaper options in the city, but if you need an equipped (almost everything, except the dishwasher) apartment, with a kitchenette, plus a nice balcony with a beautiful view, in a good area of ​​the city, it is strongly recommended to choose this apartment hotel. First of all, unlike many other aparthotels in Cluj, there's the reception working up to 10 PM which is very convenient if you need to ask something important for you, or need any other assistance (anyway, after you get an explanation of how easily enter and leave the apartment, and the building, by using a code, and if everything is good, no real necessity in interaction with the reception). Daily changing towels, taking out the trash, etc', location is great for this city (it looks not scary to walk around that neighborhood even late at night). The hotel is just a couple of minutes walk from a side entrance to Iulius Mall. In this big and modern mall there is also a big Aushan supermarket, a big selection of fast food chains, Starbucks and local caffe, etc' for almost every taste. You can also take a walk in the park around the lake and near the mall and the hotel. Taxis with affordable prices in Cluj, especially when you use apps and not catch on the street. Bolt is a bit cheaper than Uber. For example, the trip to airport from the hotel was ~ 30 romanian lei (about 6 euro).