Pengguna Tetamu
7 Ogos 2023
The King George Inn bills itself as a luxury boutique hotel when it is in fact a glorified boardinghouse. My wife and I are both 67 and amateur musicians. We arrived at the King George Friday July 28 in a stifling heat wave. We were due to play a show in Newcastle the next day and decided to stay in Cobourg because we're considering a move to the area. We had two guitars, an amp, guitar stand and accordion, along with our overnight bags. Because I have published a number of crime novels, my wofe booked us into one of the $300 jail rooms. We knew the room would not have all the amenities of newer ones but at that price we assumed there was a luggage cart and elevator, this being a luxury hotel. It had neither. Nor is there a concierge or luggage service. We had to make three trips up several steep staircases, through heavy fire doors, past a stairway exit blocked off with plants, and into the narrowest room entry imaginable. The AC had not been preset and the room was as hot as the outside. On my third trip, going down one staircase after climbing another, my CPAP machine fell off my suitcase and landed on my ankle bone, causing excruciating pain. On the one hand, it happened right by the ice machine, so my wife could fill a bag and reduce the swelling and bruising. On the other, the hall was so narrow, another family had to wait patiently while she attended to me. My wife had spent the previous 24 hours wearing a heart monitor because of blood pressure issues. I have had lung surgery and my endurance is not what it was. To say our first hours at the luxurious King George were thoroughly miserable is an understatement. We actually went out into the heat because it was cooler than in the room. We never saw one staff person after we signed in. No one offered to help with our bags. There is no phone in the room to call for help or service. Because the nearest staircase was blocked, in the event of a fire we'd have had to evacuate up and down a torturous series of narrow halls and stairs, including the outside stairs. No one in a walker, wheelchair or using crutches could make it. You can't even enter without a cell phone. If the King George Boardinghouse wants to charge $300 and throw the word luxury around, they need to hire staff and improve accessibility and safety. Otherwise it's as close to false advertising as you can get.
Terjemah