Hotel 5 Bintang Terbaik di Cognac

Hotel Chais Monnet, Cognac Our Five Star, nine night, holiday stay at Hotel Chais Monnet in Cognac turned into a disaster when the hotel erroneously withdrew €2,277:65 from our bank account after we left. It was only when checking our bank account on our return to the UK that we noticed the £1956:50 + £58:50 bank transaction fee had been taken from our account. Our accommodation had all been pre-paid prior to our arrival and all bills including bar and food were paid for as we went along (other items totalling €112, including hotel transport, local taxes and a hotel Tote bag were all paid on departure) so we were due the hotel nothing. When contacting the hotel by phone and by email, staff were less than helpful and even an email to their Directeur General did not bring this matter to a conclusion, not even a direct reply. It was only after we contacted our bank card-holder (M&S) and almost a month later that some of the money was refunded but we are still out of pocket with the currency exchange rates not going in our favour, phone calls to the hotel and postage costs (recorded delivery) to our bank. This issue has been extremely time consuming and worrying for us and we note from Trip Advisor (6th November 2019) that we are not the first customer for this to happen to! As far as the actual hotel stay is concerned, we were surprised when we first arrived at the hotel that we were asked to put a deposit down of €2,700:00, which seemed excessive but we went ahead. We really enjoyed our visit to this outstanding hotel, the staff were, on the whole excellent, the room cleaning staff deserve a special mention. Our eating experience in the restaurant left a lot to be desired. The food was excellent - the service was terrible! We sat down at 7:35pm for dinner and the complimentary dish was served very quickly. We were not halfway through the complimentary dish when our starter was squeezed on to the table - then a long wait, a long, long wait. We finally got our main course at 9:25pm when we were about to cancel our order. When asked “Why the delay?”, the waiter answered “The kitchen is not working”. Following Trip Advisor reviews about poor breakfast service and the excessive cost of €35:00 per person we decided not to use this service. We have asked the hotel to supply details of where the erroneous figures came from, why were we not advised about these charges, why there is a delay in repayment and also to receive an apology with some compensation. To date we are still out of pocket. I suggest that if you have ever stayed at this hotel that you should look back at your bank account records to make sure everything is in order. Regards, Pamela Anne & George Wilson

Apabila anda menginap di La Nauve Hôtel & Jardin - Relais & Châteaux in Cognac, anda akan berada di sungai, dalam lingkungan 5 minit memandu dari Cognac Meukow dan Remy Martin. Hotel ini berada 2.6 km dari Syarikat Cognac Hennessy dan 2.7 km dari Martell.Nikmati pelbagai jenis kemudahan rekreasi yang disediakan, termasuk kilang wain bersebelahan, kolam renang terbuka bermusim dan basikal sewa. Kemudahan tambahan di hotel ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan televisyen di ruang bersama.Dapatkan santapan anda di salah sebuah daripada pelbagai tempat makan yang ditawarkan di hotel, yang termasuk 2 restoran dan kedai kopi atau kafe. Akhiri hari anda dengan menikmati minuman di bar/ruang istirahat. Sarapan bufet percuma disajikan pada setiap hari dari 7:00 hingga 10:00.Kemudahan yang ditampilkan adalah termasuk perkhidmatan pencucian kering/dobi, meja/kaunter hadapan 24 jam dan kakitangan berbilang bahasa. Letak kenderaan valet percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 12 bilik tamu yang dihias secara berasingan serta menampilkan bar mini dan TV Pintar. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Bilik mandi dilengkapkan dengan pengering rambut dan jubah mandi. Kemudahan yang disediakan merangkumi peti besi dan pembancuh kopi/teh serta telefon dengan panggilan tempatan percuma.

Penginapan di Hôtel François Premier menempatkan anda di tengah-tengah Cognac, dalam lingkungan 5 minit berjalan kaki dari Cognac Meukow dan Muzium Sejarah Seni. Hotel spa ini berada 0.4 km dari Taman Awam Cognac dan 0.7 km dari Gereja Saint Leger.Manjakan diri anda di spa yang menawarkan urut. Jika anda inginkan peluang rekreasi, anda akan mendapati kolam renang tertutup, bilik wap dan pusat kecergasan. Kemudahan tambahan di hotel ini termasuklah akses Internet wayarles percuma, bilik arked/permainan dan bantuan pelancongan/tiket.Gunakan perkhidmatan bilik (semasa waktu terhad) di hotel. Hilangkan dahaga anda dengan minuman kegemaran anda di bar/ruang istirahat. Sarapan bufet disediakan pada setiap hari dari 7:00 hingga 10:00 dengan dikenakan bayaran.Kemudahan yang ditampilkan adalah termasuk surat khabar percuma di lobi, meja/kaunter hadapan 24 jam dan tempat simpanan bagasi. Tetamu boleh menggunakan perkhidmatan pengambilan dari stesen kereta api dengan membayar surcaj manakala letak kenderaan sendiri (tertakluk pada bayaran) terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 25 bilik berhawa dingin yang menampilkan bar mini dan televisyen skrin rata. Bilik anda disediakan dengan katil Select Comfort dan semua bilik dilengkapkan dengan katil sofa kelamin. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program satelit disediakan untuk hiburan anda. Bilik mandi persendirian dengan tab mandi atau pancuran menampilkan kelengkapan dandanan diri percuma dan pengering rambut.

Absolutely loved our stay here. All staff were happy and friendly and it feels as though everything is cared about from the cleaning, general look of the place and furnishings to the breakfast. The location is excellent, we parked the car opposite the hotel on the Friday evening when we arrived and didn’t use it again until we left on the Sunday morning. Perfect in every way.

Ibis Cognac is a great example of a typical Ibis hotel. No frills , reasonably priced with everything we needed for an overnight stay on our road trip to Spain. The bed was comfortable, the facilities clean and the wifi was good. Breakfast offered a great selection and they even provided paper bags for people to take stuff away with them . It was well placed to explore Cognac. We didn’t visit any of the brandy producers but there several within a few minutes of the hotel. There is free parking in the public car park opposite the hotel. Special mention should be given to Lucy on reception who went out of her way to be helpful. Would definitely stay here again and recommend it.

We stayed two nights. The hotel is centrally located in an excellent pedestrian area with shops and restaurants. The owners have done a great job restoring the building with several beautiful details. Parking may be an issue and during our visit a festival was going on in Cognac. Most of the central part was closed so we could not drive to the hotel. We phoned the hotel and a friendly team member gave us good directions. We also got information about where to park and it all turned out very well. Our room was spacious, very clean and equipped with a/c, coffee maker and tv with several international channels. Breakfast was included in our rate and was very good. All the team members we encountered did a great job and we really enjoyed our stay here.

Très belle surprise que cet hôtel étonnant en plein centre de Cognac. Dépaysement total, sentiment de dormir dans un lodge en Afrique. Demandez une cabane ou une roulotte, beaucoup de charme et bien agencé. Petit déjeuner copieux et délicieux. Le personnel de l’hôtel était charmant et très aidant.

Dengan penginapan di Hôtel Le Valois, Cognac, anda akan berada betul-betul di tengah Cognac, berdekatan dengan Cognac Meukow dan dalam lingkungan 5 minit berjalan kaki dari Martell. Hotel ini berada 0.8 km dari Remy Martin dan 1 km dari Chateau de Cognac.Nikmati pemandangan dari teres dan gunakan kemudahan seperti akses Internet wayarles percuma dan perkhidmatan rencam.Gunakan perkhidmatan bilik (semasa waktu terhad) di hotel. Akhiri hari anda dengan menikmati minuman di bar/ruang istirahat. Sarapan bufet disediakan pada setiap hari dari 6:30 hingga 10:00 dengan dikenakan bayaran.Kemudahan yang ditampilkan adalah termasuk meja/kaunter hadapan 24 jam dan lif. Letak kenderaan sendiri (tertakluk pada bayaran) terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 53 bilik berhawa dingin yang menampilkan bar mini dan televisyen skrin rata. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program digital disediakan untuk hiburan anda. Bilik mandi persendirian dengan tab mandi atau pancuran menampilkan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi telefon serta meja dan pembancuh kopi/teh.

Dengan penginapan di Château Pellisson di Cognac, anda akan berada dalam lingkungan 15 minit berjalan kaki dari Remy Martin dan Cognac Meukow. Inap-sarapan ini berada 1.4 km dari Gereja Saint Leger dan 1.5 km dari Martell.Jangan ketinggalan menikmati begitu banyak peluang rekreasi yang disediakan, termasuk sauna, kolam renang terbuka bermusim dan basikal sewa. Inap-sarapan ini juga menampilkan akses Internet wayarles percuma dan bantuan pelancongan/tiket.Sarapan bufet percuma disajikan pada setiap hari dari 8:00 hingga 10:30.Kemudahan yang ditampilkan adalah termasuk surat khabar percuma di lobi, kakitangan berbilang bahasa dan tempat simpanan bagasi. Letak kenderaan sendiri (tertakluk pada bayaran) terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 5 bilik tamu yang dihias secara berasingan serta menampilkan bar mini dan televisyen skrin rata. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program satelit disediakan untuk hiburan anda. Bilik mandi persendirian dengan tab mandi menampilkan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi peti besi dan meja, manakala pengemasan disediakan setiap hari.

Penginapan di Jardins en Ville menempatkan anda di tengah-tengah Cognac, dalam lingkungan 10 minit berjalan kaki dari Taman Awam Cognac dan Muzium Sejarah Seni. Inap-sarapan ini berada 1 km dari Camus dan 1 km dari Francois Ier Park.Gunakan peluang rekreasi seperti kolam renang tertutup atau kecapi pemandangan dari teres dan taman. Kemudahan tambahan di inap-sarapan ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan gril barbeku.Sarapan Eropah percuma disajikan pada setiap hari dari 7:30 hingga 10:30.Perkhidmatan pengambilan dari stesen kereta api disediakan tanpa dikenakan bayaran manakala tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 3 bilik tamu yang dihias secara berasingan. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Bilik mandi persendirian dilengkapkan dengan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi pembancuh kopi/teh dan air botol percuma, manakala pengemasan disediakan setiap hari.