Pengguna Tetamu
11 Oktober 2023
Feedback after a week in your hotel in October We have stayed at your hotel at least 8 times and were the first and last British tourists to stay at the hotel as soon as the route was open to the UK after Covid This hotel has always been a very happy and clean place to stay and lived up to its 5-star rating. The staff have always been excellent with no complaints. We returned for 2 weeks in June of this year and noticed a considerable difference. There seemed to be less staff, the entertainment was abysmal, the cleanliness had gone downhill. There was no lifeguard in existence for most of the day. The staff did not seem happy and cheerful. The drinks were extremely bad and not at all what you would expect form a 4-Start let alone a 5-Star. We also met a couple from Holland who has stayed here 9 times, they will not be coming back. We gave the hotel the benefit of the doubt, especially as it was our favourite hotel in the area and returned for a week in October. What a big mistake. There were hardly any staff and where there were staff, they had to work like trojans to try to accommodate all visitors. Amazingly, there seemed to be more management than workers. In the restaurant, at 7.45 in the morning, there were no cereal bows as there were so many uncleared tables, we struggled to find a table to sit at, there were just not enough staff to do it. The pool area which used to be cleaned and washed using a machine was only swept and hand mopped by one poor guy, who we did not get the name of but wore a hearing aid and worked extremely hard from early morning to late at night. The bar area was manned by one person during the day and one person after 4pm. This is a busy area, but they had no help to pick up the used glasses from around the pool, so of course ran out of glasses on a regular basis. The drinks were served from miniature bottles which were supposed to be, whisky, gin or vodka. They all tasted similar and very scented. Late one afternoon, they ran out of these bottles and could not advise when they would have any more. When the stock was replenished, it was only gin. Poor Serkan, had to convince whoever he was serving, that what he was giving them was all he had. Every corridor in the accommodation blocks has the lights turned off, making it quite dangerous to find you way to your room and very frightening at times. The illuminated towers which form the top of the three bocks have always been an invite to the hotel. In the whole week we were there, we never saw these lit. The entertainment in June was bad but at least there were 5 of them, in October it was almost non existent and there were only 3 of them. The head of the entertainment is a very arrogant man who loves the sound of his own voice and spreads everything out so that it becomes totally a switch off. We identified the owner of the hotel whilst we were there and spoke to him regarding the downhill change, he wanted to know our room number so that he could send
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