Location and upkeep of the room are fantastic. Certainly a great choice if commuting in and out Cologne by train. However the customer service at the reception was horrible. He was unwelcoming and unhelpful. We arrived exactly at 3pm for check-in and were told the room is not available and needed to wait 30min, then we saw a small waiting group forming and when the other guests asked the other check-in receptionist, he said it's ok to check-in. Normally when the room isn't available, you would still process the check-in first but the first officer just brushed us off. Then we asked if there is a toilet and were told it's on 2nd floor but when my mom went up it's locked. So they made my old folks wait and not able to go toilet. Overall reception experience was just unfriendly and unhelpful but we were only staying a night so it's still a good choice for us for the convenience.
Terjemah