The hotel and facilities are good for the price. Nothing to object, however the staff and service offered is something else. I travelled from the UK with my 9 year old son for a weekend, despite having Pre contacted the hotel to double check option for late check out and room status receptionist couldn't find my room when I got there at 12 midnight with my son. None if staff can't speak any other language than French at any level, I only speak Spanish and English so that was tricky. He took my ID andbended up giving one a room I think more to get rid if me as obviously I had an email confirmation. The code I was given would work, went back down. He had to change my twice due to same issue. Room wasn't proper ready as bins were full my decide no to say anything, least of my problem. Following morning went down and asked the new receptionist if everything was OK, he said it was and confirmed my name, first name. Paid for breakfast. I had to ran into the kitchen numerous times as there were no plates, cutlery or even mugs. Spent day in Paris and came back around 9pm. Again my room door wouldn't open. Back to reception. Staff member asked my name to confirm, when I said my full name, he denied, I said yes, that's my name, I checked in last night. Well they had a booking with my first name but a totally different last name, for two adults even though I travelled with a kid. So they checked me in under a completely different identity and despite my attempts for changing that I ended up giving up because the language barrier is actually a pain. The problem with the door not opening lasted all weekend. I ended up checking one day earlier and staying at my friend's. It's a shame because the hotel is nice but service is appalling. You can also see they are getting annoyed when you can't speak French what I would understand if they had no made as many mistakes. I prepaid for my room and completed online checking to avoid having to communicate that much but obviously even though. Frustrating
59 Ulasan