Ulasan Cinnamon Lakeside

My friend and I travelled to Colombo in January from the UK. The hotel is large, modern, well appointed. Comfortable bedrooms, ample choice at breakfast (which can get busy). Our room had a Lakeside view, pretty enough, but it also overlooked the poolside bar/club which had loud music playing till the very early hours, rendering sleep a challenge. I would recommend checking this, before you book, or stay on the other side of the hotel. However, what soured our stay was that the day after we checked in at the hotel, we were victims of a scam. As we left the hotel to walk to the local temple in the morning (still jet lagged), a man claiming to be a hotel employee started a conversation with us. He claimed his name was Sangha Perera. He appeared to be helpful, giving us directions. As it was raining, he advised us that taking a tuk tuk around the main tourist attractions would be easier and cheaper. As he was connected to the hotel, we trusted him. He 'found' us a tuktuk, and even joined us acting as an unnoficial guide. Eventually he ended up taking us to an 'officially credited' government approved jewellery shop, which had 50% off,  he even told us a percentage of profits would be donated to tsunami orphans. We were pressurised by the shop management (all men) into purchasing items.  After that the tuktuk driver told us the ride for 2.5 hours would cost equivalent of £100 in rupees, and things got very heated until we paid up. We reported the matter to the Jeevani Perera, Lobby Manager at Colombo Cinnamon Lakeside hotel. She told us the man did not work at the hotel, and an identical incident had happened previously. We also spoke to the hotel security officer, who said he would check hotel security videos. Later we even sent them photos of the man claiming to be an hotel employee and the tuktuk driver. We were disappointed to receive no response from them. BE WARNED if you stay at this hotel. Scammers are working around there, and the hotel seemingly turns a blind eye, without advising guests checking in! (SEE PHOTOS OF SCAMMERS ATTACHED). Am sure the same thing goes on outside other hotels too... We eventually went to the local police, who were helpful, and they went with us to get our money back from the jewellery shop (Lanka Sapphire Lapidary PVT Ltd., no 83 Dharmaphala Mawatha, Colombo 07), but it was not easy to do so. A salutary lesson.

Excellent 5 star hotel, with all necessary amenities. They have 3 clay tennis courts. Very good breakfast available in very affordable price. The only thing to improve is to have one or two hard courts considering the climate conditions.

It was a pleasant stay,staff was very helpful.

One of the worst rooms i have ever been during my two month vacation. Unbelievable that they can offer rooms of this quality. had lunch buffet in the restaurant and it was filthy around and under the tables after children had thrown food on the ground and no one bothered to clean up until i asked them as it was so bad. The front desk should have known to give a decent room to a canadian passport holder even if i was a local living out of the country for 50 years and travelled the world but never seen such dirty badly maintained rooms.

Excellent customer service that words can’t express 😊❤️ Friendly staffs are helpful at all the time we was stayed in this memorable perfect hotel , highly recommend hotel for everyone who travel to Colombo city srilanka

What a great hotel, it certainly didn't dissapoint! We were upgraded to a room with a view of the lake which was beautiful. We had Christmas dinner buffet and it was one of the best ever, with an amazing amount of choice.The staff were very friendly and helpful, they certainly know what hospitality means. Easy to recommend!

Excellent hotel service. Good location

Thanks for your service

Love the place couldn’t stay for long only one day we stayed but love with the foods great taste and good comfortable the room was.

Cinnamon Lakeside like its sister hotel Cinnamon Grand is one of the leading hotels in Colombo, Sri Lanka. My wife and I with friends have stayed there on a number of occasions. We enjoyed the stay and have nothing adverse to comment.

The staffs in hotel are extremely thoughtful and nice. The breakfast is fantastic. You can enjoy mupltile country food here. The room is very clean. The hotel is near galla face beach. very beautiful view.

first time staying at this hotel. service team was helpful and accommodative to allow me to have a late check out time when my return flight is in the night. great work and keep up the good job.

Very cool place to stay in Colombo

Clean room, friendly staff, convenient location and good breakfast with a lot of variety.