Terokai Ulasan Tetamu Hotel di Colonie

Home2 Suites by Hilton Albany Wolf Rd.
4.1/583 Ulasan
Let me start by stating it took almost 5 minutes for someone to come to the desk after being beckoned by myself loudly. The room that we had chosen during checkin in the app had been reassigned prior to checkin and there were no king suites available on the first floor. I was sent to a suite on the second floor with my family very late at night and it was a Queen suite which we booked a king. I went back to the desk and was told the associate who changed my room earlier had also changed the code on my reservation to a queen suite. So we were finally placed in a king suite on the third floor. Upon going into the room it was not a great experience either. The room was so damp it was literally icky to even touch the bedding it, my kids were tired so we stayed in the room. I went to feed them and had to wash every plate and silverware because they were dirty with food stuck to them. I was so disappointed and disgusted. So the next morning I went to speak to the manager and he apologized and said he would get us into a room at least on the first floor and refund 50 dollars for my first night 7/28. I have yet to receive any reimbursement. We had to wait for the room, and when we finally got to it the light was broken under the microwave which hindered my kids from having their typical night light without me having to leave the bathroom light on. Also the dishes were filthy. So much so I just brought it to the manager the next morning and all he did was apologize. I would like follow up on this as our experience at a home 2 has never been this displeasing!

Soalan yang Kerap Ditanya

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