Hotel berhampiran ASD20 Stadium, Colorado Springs

We booked this place based on great reviews and the kitchenette option for an extended stay at a conference so we could prepare most of our own meals. At first glance, the rooms are well laid out, good natural lighting, decent water pressure, good sitting area separated from the bedroom and a separate shower/toilet area from the main sink/mirror area. Front desk gal was super-friendly and efficient at check-in, and the room appeared as advertised on the website. The place clearly has great potential. But things quickly went south after first impressions, particularly with housekeeping. We unloaded food, suitcases, etc and got settled in and ready to prepare our first meal and found very little cookware or dishes on the shelves. Then we checked the dishwasher--it was full of dishes, which was great...but they hadn't been run. Not a deal-killer and it was late, so we ran the wash cycle and improvised. Then we found one of the trash cans didn't have a liner. Again, not a big deal, just inconvenient. Then we found the microwave turntable had old food and crumbs all over it. Gross, but could have been overlooked. Then the kleenex box gave up the last tissue and not a replacement in sight. Again, inconvenient, but not a big deal in and of itself. But when we finally prepared to go to bed and turned down the sheets, we stopped in our tracks. The linens had very obviously not been laundered or changed, housekeeping just re-made the very dirty, hairy and stained bedding. Disgusting. We called the front desk and the check-in clerk was very nice and apologetic, but all by herself with no support staff at all. However, she personally ran up fresh linens for us. We *****ped the bedding and re-made our own beds at 10:30pm, albeit with some apprehension about the pillows themselves, and made do. The front desk clerk said she'd leave a note for the manager to resolve this problem and said he would be there the next day. By noon we had not heard a word from the manager and so we went to the front desk personally and re-told the story directly to him. While he was polite, his response was incredibly benign and quite unhelpful. He even made mention that he'd heard similar complaints about other rooms! His sum total of a solution was ”I'll be sure to have some words with housekeeping. Thanks for letting me know about this.” Really!?!?! How about some words right now and getting housekeeping up to that room on the double and fixing the problem? How about offering to move us to another room? How about a discount for the dismal state of the room? I'm not a hotel manager but I can think of a dozen better ways to treat a guest than ”gee thanks, I'll talk to housekeeping and it sucks to be you, but enjoy your stay.” We're not confrontational people, and perhaps we should have asserted ourselves in a more robust manner, but given the manager's attitude, I don't think it would have mattered. However, we would be terribly remiss in not warning pot

The hotel is in a good location - easy access to I25 but far enough away to not pick up too much interstate traffic noise. Nice views from the parking lot and from our room (which was on the interstate side of the hotel. An easy walk to a nice shopping area with several restaurants. I would give this place 5 stars except...the pool is terrible. There are severely rusted parts, there is black mildew/mold growing on the bottom of the pool (not stains...but actual growth you can rub off with your toe when in the pool), and the pool area is generally dirty. I know hotel pools aren't the best, and they overtreat them because it's less work, but this pool is nasty. If you don't care about the pool, then this is a great hotel - our room was clean.

The hotel being clean is the only reason I give this hotel anything above 1 star. First off, the lady at the front desk left us waiting for longer than we needed to as she was chatting with a customer that she apparently knew personally. This left us holding our heavy luggage for much longer than necessary. She also didn’t give us our Ambassador status gift bag OR hotel points, which makes this the only Marriott hotel out of the three we’ve stayed at this past 2 weeks that hasn’t. She wasn’t TOO rude though, so my husband and I brushed it off as maybe a one-off issue. Next, we encountered the night staff clerk while getting a late night snack. This guy is RUDE; he speaks in mostly grunts, and when he does reply with words, it’s something extremely uninterested-sounding & rude, like he’d rather be dead than talk to you. We tried paying for our snacks with a Marriott gift card we received in an email by our Marriott Ambassador, but he claimed there was “no way to do it” and completely gave up on helping in any way, despite the fact that we had already used part of the gift card at our previous hotel (AC Frisco) so it’s obviously possible. All in all, I don’t recommend this hotel. Go to the nearby Springhill Suites instead, they were much more friendly when we stayed there last week.

An Antarctic organization I am a member of had our reunion at the hotel. One surprise I had was that it was a few miles from the airport thus the Uber ride was a bit pricy. The ES is situated with several other large hotels so there must be a reason for its location. The check in was very easy and the staff were helpful and friendly. I received the room I had requested a second-floor king bed. The room was well set up with refrigerator, microwave, safe and a good bathroom with shower and tub. It was a suite with separate bedroom and room to entertain in the living room. The room was a bit dated, but everything was fine, and I found it very comfortable. The hotel is structured with a large indoor courtyard which I really like versus the standard long hallways. It could get a little noisy in the courtyard area, but you didn't hear much inside the room. The hotel is dated but is to undergo an entire renovation in the next year or so. I didn't use the restaurant or bar, but they looked good. Our reunion was a great success and a big reason for that was the friendly and professional hotel staff One thing you might not get out of the hotel information is the fact that it sits very close to a fantastic hiking trail. It's wide with plenty of signage and I enjoyed my walks there immensely. I enjoyed my stay and would certainly return.

A perfect hotel for our Special Olympics weekend. We got two rooms and even though they weren’t adjoining the front desk made sure they were across from each other. The pullout couch was really comfortable. Very clean and quiet. Nice shower. Couldn’t hear any noise from other rooms, and in a great location to walk to restaurants and a quick drive to other eateries and stores. Super close to the USAF Academy. We’d go back.

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