Hotel Residence Inn di Colorado Springs

Beware of staying at this Residence Inn, as my experience has been permanently marred. The staff here engages in collective dishonesty, tarnishing the reputation of the entire establishment. I arrived at the extended stay hotel at 3 am on Christmas Eve and had previously called to ensure a smooth check-in process. Management assured me that a late check-in was possible. However, upon arrival, the hotel was deserted, and security informed me that Judy, a staff member, was at the Fairfield Inn across the parking lot due to a system outage. After a confrontation with Judy, during which she charged my card without prior notice, the situation escalated. It's important to note that these charges occurred while I was stranded on top of a mountain in snowy conditions. Despite the system outage, she insisted on a $400 security deposit, citing policy. Resigned and exhausted at 3 am, I agreed to use a different card. After our argument, Judy agreed to let me stay if I walked back to the Fairfield Inn (2725 Geyser Drive) to ask the manager, Matthew, if that was okay. So, reluctantly, I did. After explaining and apologizing the manager gave me a room key for a room at the Fairfield just for the night. He said go get some sleep but the room he gave me wasn't ready. When my fiancé expressed displeasure about the room and Judy, Matthew, decided to escalate the situation by calling 911 and falsely claiming my fiancé alone was refusing to leave. He NEVER mentioned me in his report. The following day, discovering additional charges on my account, I returned to the Residence Inn. The woman working day shift IMMEDIATLY began treating me differently because of the night prior. She plastered on a fake smile and then made excuses for helping out 3 other people even though I was there first! Then, instead of helping she provided false information about holds on my account in order to stall me until the her boss showed up. I endured all of this only to discover that the entire night shift fabricated a report about us being violent and aggressive and refusing to leave. The day shift manager fixed the issue and then I left. This experience was a nightmarish sequence of lies and mistreatment. The evening shift staff, particularly Judy, Matthew, and their small security guard. Should reflect on their actions. This Marriott has proven to be the worst I've ever encountered. Potential guests, especially disabled veterans, should exercise caution and explore alternatives such as the LA Quinta Inn across the street. Beware of deceptive reviews; the staff at this establishment appears to be unified in dishonesty, even towards disabled veterans.

The hotel being clean is the only reason I give this hotel anything above 1 star. First off, the lady at the front desk left us waiting for longer than we needed to as she was chatting with a customer that she apparently knew personally. This left us holding our heavy luggage for much longer than necessary. She also didn’t give us our Ambassador status gift bag OR hotel points, which makes this the only Marriott hotel out of the three we’ve stayed at this past 2 weeks that hasn’t. She wasn’t TOO rude though, so my husband and I brushed it off as maybe a one-off issue. Next, we encountered the night staff clerk while getting a late night snack. This guy is RUDE; he speaks in mostly grunts, and when he does reply with words, it’s something extremely uninterested-sounding & rude, like he’d rather be dead than talk to you. We tried paying for our snacks with a Marriott gift card we received in an email by our Marriott Ambassador, but he claimed there was “no way to do it” and completely gave up on helping in any way, despite the fact that we had already used part of the gift card at our previous hotel (AC Frisco) so it’s obviously possible. All in all, I don’t recommend this hotel. Go to the nearby Springhill Suites instead, they were much more friendly when we stayed there last week.

Dengan pengianpan di Residence Inn by Marriott Colorado Springs First & Main di Colorado Springs (Village Seven), anda akan berada dalam lingkungan 15 minit memandu dari Pangkalan Tentera Udara Peterson dan Akademi Tentera Udara AS. Hotel ini berada 17.8 km dari Taman Garden of the Gods dan 23.6 km dari Zoo Gunung Cheyenne.Pastikan anda menikmati kemudahan rekreasi yang disediakan, termasuk kolam renang tertutup dan pusat kecergasan 24 jam. Hotel ini juga menampilkan akses Internet wayarles percuma, pendiangan di lobi dan tempat berkelah.Sarapan bufet percuma disajikan pada hari minggu dari 6:00 hingga 9:00.Kemudahan yang ditampilkan adalah termasuk stesen komputer, daftar keluar ekspres dan perkhidmatan pencucian kering/dobi. Ada rancangan acara di Colorado Springs? hotel ini mempunyai ruang berukuran 542 kaki persegi (50 meter persegi) yang terdiri daripada ruang persidangan dan sebuah bilik mesyuarat. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah sebuah daripada 103 bilik tamu, yang menampilkan dapur dengan peti sejuk/penyejuk beku saiz penuh dan dapur. Televisyen LED 50-inci dengan program kabel disediakan untuk hiburan anda, manakala akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Kemudahan yang disediakan merangkumi meja dan tempat duduk berasingan serta telefon dengan panggilan tempatan percuma.