Hotel berhampiran The Bookman, Colorado Springs

Very clean hotel and spacious/comfortable room that has many great amenities. Full kitchen with everything you need. Walkable to lots of restaurants, bars and the Olympic Museum. Also has a nice rooftop bar with great view (make a reservation it was very crowded even on a Monday night). We got four free beers (I think you can also choose wine?) and a small cheese plate during Happy Hour which is a very nice perk. Excellent staff! Our car broke down and we needed to come back after we had already checked out. They gave us access to our room and also were going to give me a discount on the rate if I needed to stay another night (hotel was very full that day and I had a special rate for my stay). I think the front desk employee who helped me was named Tevon? Thank you so much for being so kind and professional to help us during a very stressful situation. Well done and much appreciated!

Room was high quality and clean. Service was good. Challenges were very spotty wifi and soap and shampoo dispensers that would not work.

I’ve been a Marriott Bonvoy elite member for quite some time, and I have to say this is the worst hotel I have ever stayed at. During the second night of our stay, we realized that someone, not us, had blown their nose in the comforter. Upon further inspection, we noticed blood stains all over the comforters and duvet covers. We brought this to the staffs attention and took the comforter and duvet off the bed and put it onto the floor as instructed by the cleaning staff. Shockingly, when we returned that night, the same, dirty comforter, and duvet cover, were placed on the bed. Laughably the cleaning staff had left a calling card, not 6 inches from one of the blood stains. When we brought this to the attention of the Bell staff, we were told that no one was on duty and we would have to make the beds ourselves if we wanted to clean sheets. To make matters worse, they had no extra comforters available, so we had to use the temporary blanket on the bed. While, we did not eat breakfast or have any meals at the hotel, during our five day stay, we did not see any staff manning the in-house Starbucks, during any of the listed open hours. When we brought these points up to the receptionist that appeared to be on duty, she informed us that it was actually past her shift and the night receptionist had not reported for his shift. She informed us that she would notify the manager, and the manager would reach out to us. The manager never reached out. When we got back to the room on our last day, the sheets that were dirty, were still on the floor. even after we informed the staff that the room was in substandard condition, they still did not clean the room. If I could give negative stars, I would, this place is a pit. You can definitely see the management does not care about this property. This is the worst Marriott property I have ever had the displeasure of visiting.

Front desk very courteous, warm inviting. Rooms are very nice and comfortable

The hotel is very clean and fairly new. Room was very comfortable plenty of space for four of us. It’s nice to have an area to sit in the room besides the beds. Front desk were nice and helpful. I would not suggest wasting your time going down for the “free” breakfast. We travel a lot and stay at Hilton brand hotels this was the worse breakfast service we ever had. First day they were out of food by 8am and the person working was rude about it. The second day there was food but only bought out 3 omelets and hash browns at a time. Milk was gone when we got down there at 7:30. They only refilled 3 milks at a time. Our last day we didn’t even stop and went out for breakfast.

Suka sangat

So we check in. The “balcony” looked out into the 2nd floor entry doors. No view at all. The bathroom had a dim light circling the mirror and that was the only light. The bathroom had only one towel. We called for an extra and when delivered there were 3 others on a shelf in the closet. The small extra sink outside the bathroom had no light over it. I was told that lots of things were that way (towels in closet ) because it was an “accessible” room. Seriously? We also received breakfast tickets at check in. However we found out we had to make breakfast reservations . And then we got to our dining room in the evening “they were ready to close “ We’d made on line reservations yesterday and apparently today was the first day of new hours which had not been transferred t on line yet. The staff left did seat and serve us and were very nice . There are golf carts that can take you from one building to another for dinner etc because everything is so spread out There was never one readily available. The people who drove us were staff from other departments, not transportation. Where were they? No “ manager was on duty that evening when we requested to speak to one. All in all a stay that gave me a headache. Found out as we were checking out that ownership is in the process of transferring to the Hyatt in a day or two and everything is “changing”. One can only hope so. To be fair, it according to some staff “ It didn’t used to be like this”

Loved the vibe of this place and their mission! The staff were all super helpful and friendly, there are tons of spots for us digital nomads to work (some private rooms as well), a large yoga room and lots of spaces to hang out. Would definitely stay here again.

The front entry was under construction, so that we had to figure out how to go into the hotel. It was not very obvious. We stayed in room 221 which was 5 rooms away from I-25. We can hear the traffic a little. One of us was a light sleeper but was able to sleep through the night. The bed was comfortable. The shower was nice and clean. The bathroom fan was a bit loud. There was no body lotion in the room. We asked at the front desk, but they didn't have any either. The breakfast was OK. It was a walking distance to the Broadmoor Ice Arena, so the location was perfect for us.

Beware of staying at this Residence Inn, as my experience has been permanently marred. The staff here engages in collective dishonesty, tarnishing the reputation of the entire establishment. I arrived at the extended stay hotel at 3 am on Christmas Eve and had previously called to ensure a smooth check-in process. Management assured me that a late check-in was possible. However, upon arrival, the hotel was deserted, and security informed me that Judy, a staff member, was at the Fairfield Inn across the parking lot due to a system outage. After a confrontation with Judy, during which she charged my card without prior notice, the situation escalated. It's important to note that these charges occurred while I was stranded on top of a mountain in snowy conditions. Despite the system outage, she insisted on a $400 security deposit, citing policy. Resigned and exhausted at 3 am, I agreed to use a different card. After our argument, Judy agreed to let me stay if I walked back to the Fairfield Inn (2725 Geyser Drive) to ask the manager, Matthew, if that was okay. So, reluctantly, I did. After explaining and apologizing the manager gave me a room key for a room at the Fairfield just for the night. He said go get some sleep but the room he gave me wasn't ready. When my fiancé expressed displeasure about the room and Judy, Matthew, decided to escalate the situation by calling 911 and falsely claiming my fiancé alone was refusing to leave. He NEVER mentioned me in his report. The following day, discovering additional charges on my account, I returned to the Residence Inn. The woman working day shift IMMEDIATLY began treating me differently because of the night prior. She plastered on a fake smile and then made excuses for helping out 3 other people even though I was there first! Then, instead of helping she provided false information about holds on my account in order to stall me until the her boss showed up. I endured all of this only to discover that the entire night shift fabricated a report about us being violent and aggressive and refusing to leave. The day shift manager fixed the issue and then I left. This experience was a nightmarish sequence of lies and mistreatment. The evening shift staff, particularly Judy, Matthew, and their small security guard. Should reflect on their actions. This Marriott has proven to be the worst I've ever encountered. Potential guests, especially disabled veterans, should exercise caution and explore alternatives such as the LA Quinta Inn across the street. Beware of deceptive reviews; the staff at this establishment appears to be unified in dishonesty, even towards disabled veterans.