Hotel berhampiran Stephens College, Columbia

Staffs were friendly and I was able to stay comfortably. A washing machine and dryer are available.

I have booked at this Hampton Inn once before. As was the case last time, the hotel was extremely clean, very quiet, and very convenient for travelers along I-70 like myself. There is some amount of noise from the interstate, though you can ask for a room on the other side of the hotel to help limit this. The staff were very friendly, professional, and responsive when I called or had questions. The breakfast was very well done. Even though they didn't have one or two items I would have liked, there were plenty of options to choose from. The staff member overseeing the breakfast area (who I recognized from my last visit) was very friendly and did an excellent job at keeping the area well stocked and clean. Overall, this hotel is clearly very well managed. I will continue to book here and would recommend it to anyone else planning to visit Columbia.

Don't expect Marriot standards. We did not have hot breakfast as we were supposed to, excuse was that staff did not show up. I understand that it is inconvenient but guests should not suffer the consequences. Plan B should be provided. We suspect that the reason is that only a few guests were spending the night there, so no effort was made. Rooms are OK. Shower is not what I expected. I only got warm water at the end, and it was only slightly hot. Also water did not come with enough pressure. Location is not the best either

We stayed here one night and it's okay. First, it was clean. That's always the most important thing to me. The beds were pretty comfortable. The suite had enough room for us to spread out. We even got food from the Mexican place next door and had plenty of space and table area to eat in the room. We were exhausted from the drive and just didn't feel like eating at the actual restaurant. The three things that knocked the rating the most were the window, the desk partition, and the bathroom door. The desk partition was loose, I suppose so someone had shoved a piece of cardboard in the track to keep it from moving. However, it just rattled every time someone walked past it. So that was a little annoying, but nothing major. The next thing is the bathroom door. There is nothing physically wrong with it, but the design isn't great. It is frosted glass which looks fantastic. However, when you are up early for showers and everyone else is sleeping, it does nothing to block the light. Unfortunately, it is right across from the beds so once one of us was up, the rest of us in the beds were up. Our son stayed happily asleep on the pull out couch. Again, structurally, the door worked fine and it was aesthetically nice, but not a great choice. The worst thing was the window. It wasn't latched all the way and the locking mechanism was bent so there was no way for it to be latched all the way. So it was letting in cold air and noise from sirens going by all night, which wasn't pleasant. We did tell the desk representative when we checked out, just in case they didn't know about the above. Make sure to check for the sheet for the pull out if you are going to use it and check the number of towels because we didn't have the sheet or enough towels for 4 people. We just went to the desk and they got them for us, but just a heads up. I probably would give this 3.5 stars if I could do halfs on here, but I can't.

I booked this room for a getaway with my boyfriend Feb 17-18. Was excited about the whirlpool suite. Walked in, there was hair in the bathroom & in the microwave. The whirlpool looked a bit unappealing but was happy to use after cleaning it (and happy it was actually the room we booked online). We asked front desk for cleaning supplies (understood they wouldn’t give us any) & ended up going to the gas station for lysol spray. After mentioning the things in the room, the front desk staff (FERNANDO + other) offered to switch us to a different room. We went to check it out (room 204) & the whirlpool looked a bit dirty so we elected to keep the room we originally had. Aside from that ordeal, the front desk said our fire alarm went off, but we were watching Netflix & relaxing while the front desk staff then Fire Department knocked on our door. We offered for them to come in & both elected not to. We then went downstairs & told the front desk staff (around 1-2am) that we weren’t smoking. FERNANDO told us that we absolutely were smoking (that’s the only way the alarm would go off) & that he would charge my card & that he could kick us out. He was very rude to us & visibly flustered. Not an ounce of customer service. Was angry with us from the moment he saw us. He stated if housekeeping found anything, he would charge the card (illegally) - WHICH HE DID, keep reading. We went upstairs to try to enjoy the rest of our night but it was already completely ruined. The next morning I heard the alarm (the one in the hall that alerts the front desk what room it is). About 30 minutes after, maintenance calls our room. They told us the alarm alerted them (once again) that it was our room. I told them to come in & left the door cracked until they arrived. They both verified it was no smoking-tall Black (male maintenance guy + white housekeeper) we were sleeping anyways. We then hurried to gather our things so we could leave. At checkout, we notified day staff of our problems, who verified “Hector” (a part of night staff) does not have great customer service. They apologized, however FERNANDO went ahead & put that smoking fee charge on my card before we even checked out for the morning (ILLEGALLY)! The manager (white blonde lady) + front staff (Scott I believe) took the charge or charges off. Had I not mentioned it, the charge or charges would’ve still been on my card (illegally). I was very let down by that. This is completely unacceptable all around & not once were we rude, even made sure the room was cleaned to avoid further malicious (illegal) charges. We did not get offered any type of compensation, only apologies. Room 303 is where we stayed. We truly did go there just to have a good get away in Columbia. I’m 26 & travel all the time, as well as have manners + respect for spaces especially ones I spend money to rent. My boyfriend is 30. I'm not sure if staff thought we were kids, incompetent or what.

I have had a wonderful experience staying at this hotel for work. After one month I have had many staff members go above and beyond for me to make my stay here exceptional. From the front desk such as Brian and Blaze assisting with everyday needs to suggestions of local restaurants. And to Alexis for how clean my room has been. They refresh my room every other day and a full clean weekly. The main areas are also very clean and stocked with fresh water and coffee and tea throughout the day in the lobby. Thank you for making my home away from home amazing!