From check-in until check-out, we had trouble with our keys. The front desk would key them for our rooms, but they wouldn't register. We would be locked out of our room randomly and I would have to go back down to the front desk and get them reset. This happened several times.
Housekeeping did not come through our room, so I had to empty trash and visit the front desk for additional towels. Minor inconvenience.
The lock on my room's bathroom was not functional. This would not have been a big issue had I been alone. However, I was traveling with my daughter and we had to make sure that the other person knew that we would be using the restroom to avoid awkward situations.
Upon returning one night, we went to our room and, as previously mentioned, our keys wouldn't work. When I went down to the front desk, a sign was placed that said that the attendant would return in 5 minutes. The back office door was open and shortly after I arrived a phone call (speaker phone) began. The attendant spoke with a man about plans involving alcohol and sexual activity loud enough to be heard at the front desk. I honestly don't care what people do or talk about on their breaks, but I thought it was unprofessional to have the door open and be on speaker phone where the lobby could hear the personal details of the call.
Overall, the stay was disappointing. When I visit Columbus again, I'll be staying elsewhere.
Terjemah