Homewood Suites by Hilton Columbus Easton

This was the worst hotel experience I've had in a long time. This was my second stay here, but it was so much better 18 months ago. Now it seems that no one cares. This place is a filthy sticky mess. First I would give 5 starts to the front desk staff. The night audit guy did everything he could within his power to make my stay as good as it could be. Same wit the 60 something lady on days over the weekend. I can't recall their names, and apparently name tags aren't required at this Hilton property but they deserve some credit for trying their best with what they we're given. Now for the bad, and there is plenty. This place is filthy and unsanitary. Hilton needs to send someone from corporate to this hotel which is operated by Middletown Hotel Management. 48 Million Dollars to build and this place is not unlike a 20 year old Super 8 or Motel 6. First off, the snack area in the lobby is empty. Hardly anything available to purchase, and no beer and wine available like there was during my first stay. No Water offered at check-in as a HHonors member. Everything here is sticky. The hall outside the elevator bank was sticky. Inside the elevator was sticky and disgusting. The halls are being mopped with dirty mop heads which we witnesses one day while leaving the property for the day. The lobby smelled like a dirty mop. The elevators contain months worth of finger prints. No one is cleaning the elevator buttons. Inside the room, dirty finger prints and dirty water stains on the inside of the entry door and bathroom door. The floor was sticky from where something was spilled by a previous guest. The floor had not been swept or mopped. The tub contained short black hairs from a previous guest. The commode had someones posterior sweat mark on it. The bathroom floor had not been swept. The carpet in the room was disgusting and obviously is not shampooed with any regular cadence. The kitchenette was missing more then half of it's cookware and utensils based on what is stocked at other Homewood Suites I've stayed in. There were only 2 sets of towels, and there were none available at the front desk or in laundry, so I had to hunt the halls for a housekeeper to bum a couple of towels. The breakfast room on a Saturday morning displayed guests standing around waiting for food to be refilled and post-it notes from staff who apparently is calling the shots on what cups can be used for hot or cold drinks. At 8AM. there were no potatoes, some very runny oatmeal, no protein available, and no muffins. What was available were waffles, toast, hardboiled eggs, and drinks. Bright Green Bananas, very little cereal, in the dispensers, and no breakfast attendant to be found. Someone here doesn't care. Maybe it's the GM. Maybe it's housekeeping, but this starts at the top with whoever is managing this place. Training and standards need to be followed and there clearly aren't any in place here. Maybe Hilton should let someone takeover that cares about the guest experi

As a Diamond member who travels weekly this property was a major disappointment. We stayed for convenient location and room size. The front desk of Homewood was closed the entire 3 days, but the Hilton Garden Inn staff was very friendly and helpful. The room had only had beds changed (I hope) and clean linens placed. Not swept, counters dirty and old ice in freezer. No extra toilet paper and existing roll almost gone. Had to go to desk to get more. The pool was nice and clean but very few towels. The breakfast was horrible what there was if it. Everyday was worse and always out of food an hour or more before closing. The poor breakfast lady only spoke Spanish with no help from anyone. I knew a few words but she was lost!! I love the location but they need a major overhaul of management. I work too hard to accumulate points and then waste at a hotel with these issues.