Visited the hotel on St Patrick's Day, and asked would it be possible to get food. Ladies on reception advised they where fully booked, but would check. Then advised to go to Dungannon and Omagh. Which I thought was strange as you'd imagine Tea or Coffee would be offered to keep a customer rather than trying to send them to an alternative location. Advised via phone call to reception that the request of 1 Child's Dinner was not possible as too busy. I then went to restaurant myself to check just to clarify that they heard me correctly, and it was only for 1 child and not my entire family, and we were happy to sit anywhere in hotel. In the Cellar Bar, an unknown lady (then found out to be hotel owner) shouted at the young lad I asked to check. Telling him ”He was told no” I entered the bar, and told the woman no need to shout at that lad, I was just checking you knew it was for 1 child and not my entire family. She snapped I Heard you, you need to learn to listen. I then asked are you a manger? Her response I'm Pauline Wilson I own the place. I responded god help the hotel, if thats how you treat customers. I again stated you do know what I'm asking for, 1 child's dinner? Her response we only do Carvery on a Sunday. I advised you're lying what if someone wants chicken goujons is that not possible? I advised her the reason we'd chosen the hotel, was they had been so accommodating before to my son's dietary requirements (GF + DF) and made him Grilled Chicken, Boiled Potatoes and Peas with no issue. Her response you didn't get that in here on a Sunday. I advised you're actually wrong. I did, as my wife and I had the carvery. The manager then snapped well it wouldn't have been a busy Sunday if you got that. At this point there was 1 Man in main reception, 3-4 customers at the bar, and about 6 people sitting in a snug. I don't think anyone would class that as busy. The manager then told me, I can't just ramroad in anywhere and demand. Let me point out at no point did I demand, I just seeked clarity, and was met with this attitude. Moral of story - avoid at all costs, and give your money to somewhere that doesn't speak to customers like that, worryingly in front of other customers.
Cemerlang
10 Ulasan