Stayed at the Tivoli in Lisbon which was a 5* and fulfilled expectations even though the hotel itself felt dated in the décor, the room, however, was spacious and well-appointed, and the dining room sumptuous with personable service. Arrived at the Palacio del Bailio, a 5* in Córdoba, expecting similar excellence, and was grossly disappointed. The reception personnel was efficient, but rather soulless. Some of the dining room staff did not feel like they should be working in a 5* hotel. They banged plates and dropped cutlery in a rather careless manner, chat loudly to each other, and projected an unsophisticated service style. The spa was marketed a lot more interesting than it actually was. The spa staff was strangely confused about our bookings and took a while to sort timing and treatments out, and the roman bath experience that looked so intriguing on their website turned out to be just 3 pools of differing temperatures and very little else in terms of amenities. Our room, basic level that it is, was fine except the goofy bathroom. It had two showers, one standalone and one attached to the bathtub. Problem is, the standalone shower took up half of the real estate on the toilet side, which means you have to be very thin and very small to get into the toilet stall. We are small folks, and still I banged my knees against the glass partition when I sit down and cracked my forehead when I stand up. Never had I to sit on the toilet on an angle with my legs half out of the stall door, just so I don’t bruise assorted body parts. A new experience never to be repeated. The sinks were also stylish-looking, but extremely impractical. Very little space to put anything, and no way to plug the drain so I don’t accidentally flush my contacts away. The hot water was iffy at times and took a long while to get warm let alone hot. A lot of water wasted just waiting for the hot water to come out. Overall an okay to frustrating stay, certainly not what 5* should be.
Sangat Baik
131 Ulasan