Pengguna Tetamu
24 Disember 2024
I would go on record as saying that Venus Royale is possibly the worst hotel experience I've ever had on holiday. The housekeeping staff were very friendly, and the hotel looks the part, but the main gripe, which for me was unforgivable was the inability to provide hot water. The showers ran cold the entire day we stayed there, and the maintenance and front-desk staff didn't seem to really care. My wife was ill, with a fever, so needed at least a warm shower. It took three hours and about 5 calls to the desk to get someone to look at the problem (allegedly maintenance checked the boiler), but at no point did anyone come to the room to look. I was offered another room to test (room 101, ironically) which smelled like mould and damp, and the shower was still cold. "That's as hot as it gets."
I booked somewhere else for the next day, and the hotel refused any kind of refund for the three days we didn't take up. I'd avoid this place. Ended up staying at The Funny Lion, which was a thousand times better, the staff were accomodating, friendly, and had actual hot water.
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