Hotel berhampiran H-E-B, Corpus Christi

Very nice staff and great value have stay here many times very little issues. Great location near tge beach and shops. We alway cone once a year for a week and this is where we stay. My family uses Truhilton a lot.

Everything was good except the AC unit was very loud and it takes about 20 wait for the eggs to be ready in the morning.

I arrived at this hotel and immediately encountered refurbishing work in progress. The front desk area was chaotic, with workers on the floor directly in front of thr Front Desk and it was unclear where guests should go. A woman behind the counter ignored me, leaving me confused until one of the workers directed me to the side of the counter. Surprisingly, the same woman who had been ignoring me then greeted me. I thought it was odd that she hadn't beckoned me over. The room itself was disappointing. As soon as I opened the door, I was hit by a strong moldy smell. The ceiling had large brown blotches, some of which were partially painted over. The AC unit worked but had a large rust patch on it. There was a hole in the ceiling and white unidentified splash marks on the bed frame. The bedside table was broken, and the pillows, though in clean cases, lacked protectors and were stained yellow. Due to the ongoing refurbishments I assumed the room was mistakenly given to me thinking it was completed, so i took some pictures and went back to the reception. The receptionist, ”Jenny or Janine,” was not interested in seeing the photos and informed me she would only move me once. Her attitude suggested that providing an acceptable room was somehow my responsibility. And she would not be inconvenienced by it. This was a work trip, so I decided to check out her ”take it or leave it” offer and deal with it later. The next room was slightly better, though the pillows still lacked protectors. A quick trip to Walmart solved that issue. The receptionist could definetly benefit from additional training. I would not recommend staying here, at least not during their renovation period.

There are lots of little things that I was willing to overlook at this hotel. We walked in the lobby to and empty desk and awkwardly approached. Looked around for a second. Then the front desk person came out of the room and was very pleasant and sent us to our room with one key. Most hotels give us 2. We got on the elevator and stood in the elevator looking at each other in horror at the sounds it made. No biggie. We got to our room and the door was cracked open. I made my wife wait while I checked the room for anyone that may be in there. Went back to close the door and realized I had to force the door shut. Which was annoying during a 4 day stay. The mirrors and windows were clean… except for the tops. I guess the house keeper was short…everything above 5 ft was still dirty. No biggie. Every surface above 4 ft in the room was dusty, which is gross. There were questionable stains in several spots on the carpet. The ledge under the window and around the AC unit was loose and was basically leaning against the wall. Safety issue! All issues I was willing to overlook. Bed was not comfy. It wasn’t horrible but not great. The ding from the elevator was extremely loud all night long. Breakfast was very underwhelming after seeing the pictures of breakfast online. All of this was fine until day 3 we followed the instructions in the room and went to the front desk to fill out a housekeeping request to have our room refreshed and our towels changed. We filled it out and put it in the basket. The lady up front that was taking a complaint from another person about footprints on their toilet. We dropped of the slip and the lady yelled past the other gentleman to us asking if we were checking out. We said “no we are just filling out a housekeeping request” she seemed very irritated and asked how long we have been there. We said it was our third day. She said you have to wait until the fourth day. We said that’s not what the paper in the room says. And she said I am sorry. So my wife said “well can we get some new towels?”(they only gave us 2) she said those requests need to be made early so the housekeepers can get it ready. We looked at our phones and said it’s not even 9 yet. She made a shooing motion and said I’ll take care of it in a very rude tone. We left very upset. I have never been talked to that way at any hotel or motel ever. In the hospitality industry you never talk to a customer in that way. EVER. We went to the beach and came back at 2pm still no towels no refresh. I found the housekeeper and she was very pleasant and gave me 2new towels. We told her don’t worry about the refresh. Summary: this place is using Covid as an excuse to not clean which is counter productive to preventing Covid. It is not a large hotel more accountability is needed with housekeeping and maintenance. Any lady that speaks to a guest the way we were spoken to should be fired. If you have Covid protocols follow them all not just the convenient ones. I would not recomme

Everything you want and need

Great accommodations & staff. We booked 5 rooms, all were clean and comfortable. Very affordable for our large family. The Mexican food restaurant next door serves great food that is also very affordable. We come down every year and will definitely stay here again.

For a Best Western, this would be 3 stars, but for a BW Plus, it's only a 2. I'm not sure what the specific qualifications are between a standard Best Western and their ”Plus” brand, but this particular hotel must have just squeaked by. The front staff was very nice, but both the lobby and rooms had a damp mildew smell. The furniture was sparse and uncomfortable, and the walls were very thin (even low conversational levels were audible from the next room). Pros: - Pet friendly - Nice staff - Had a bigger refrigerator - Average BW breakfast Cons: - Damp mildew smell - Minimal furniture - Thin walls. Could hear normal conversations and early morning alarms through the walls - Would not qualify this as a BW Plus