Hotel Hilton Garden Inn di Corvallis

We were treated like garbage this entire stay. The front desk manager and his staff told us that it was because we were using our points for a stay. We are Hilton Diamond but apparently that means nothing at the Garden Inn in Corvallis. They refused to relocate us, in fact they told me that my reservation was frozen in the system, that they wouldn’t move us to a different room and that if I had a problem with that I should [read the fine print on my Hilton honors program]. The problem was we had a broken air conditioning unit. There was a large, visible block of ice on the grate to the unit that was dripping disgusting water all over the floor and it went drip, drip, drip all night long. It is physically impossible for them to have not known about this as there were two inches of water you had to stand in just to make the bed. But they made the room available for check in anyway. We couldn’t sleep for two nights and the mildew and mold smell of the carpet was unbearable. I was told maintenance would come and fix it. They never did. It was miserable. I asked the front desk manager if he would make it right and he said he would give us 10k points. We spent 120k on the stay. I told him it was unacceptable. He said we should’ve changed rooms. I told him his staff refused to change our room. He said that their standard solution for a broken AC unit was 10k points and if I had a problem with that then it was too bad. The only redeeming thing about this hotel was that there were very nice people serving breakfast. I will never stay here again. Their front desk manager needs to find another job where being impolite and argumentative is an asset rather than a liability. After meeting him it was very easy to see how most of the front desk people we talked to were the exact same way. To sum up: We had a horrible stay. They could’ve done the right thing, moved us, and appropriately compensated us for the negative experience. They made excuses, refused to move us and defended their actions by saying that we needed to, “Read the small print of our Hilton Honors contract.” What a miserable example of how guests should be treated.