Pengguna Tetamu
4 Mac 2024
Neptuno Suites is located in an excellent position, lovely quiet area of the town, our first visit to Costa Teguise and will certainly return. However on arrival we were so disappointed as had reserved a sea view, room 211 certainly was not. Special holiday celebrating wedding anniversary, visions of sitting on the balcony enjoying the sea 🤔 Our view from room 211 was infact a white wall and flat roof section of the building complex. Only when you accessed the balcony were you able to view a small section of the sea in between the front apartment block and wall of next apartment. Enquired if we could upgrade/move but apparently the complex was full. On our departure whilst sat in reception awaiting transfer— ladies checked into our room and heard them voice exactly the same complaint to reception staff, same answer complex full. Agree with previous review, Reception Staff quite indifferent, one lady in particular was very somber- a smile costs nothing. Cleaning staff were completely different, friendly, helpful, everywhere was spotless albeit the complex was a bit tired. Some areas and appliances in the rooms definitely indeed of refurbishment/replacement. Pool area was excellent, very quiet, never a problem getting a sun bed. Think carefully about room choice, “ocean view”is the best location.
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