Hotel berhampiran New Look, Crewe

The hotel surpassed my expectations. It was clean, well- supplied, good presentation, etc. The first person I met was Olga at the front desk. She was everything you might expect & more. She presents herself with a smile & makes the guest feel welcome. I went downstairs several times to ask her questions and she was always helpful. I'm from Orlando, Florida. I grew up in the largest vacation/customer service culture in the world so I understand quality & professionalism. This young lady has it all. Promote her or at least don't let her get away! Thank you for a very pleasant stay.

We stayed here for a short weekend break, it was excellent from start to finish. The grounds are beautiful, excellent for our dog, the spa was lovely, not too busy. Everywhere was immaculate, the interior of the main building is worth a visit on its own. Steeped in history a truly remarkable hotel, and the staff so helpful and friendly just added to a wonderful break. Would highly recommend this hotel.

We had our wedding at Rookery Hall this past August and we couldn’t have asked for a better day, it was perfect! Our wedding coordinator, Catherine, was there for us every step of the way from the time we booked it and was so helpful and reassuring. Even though towards the end we had been passed along to the operations team, she came in on her day off to see us on our wedding day! What a gem! The location is stunning, the food was exceptional and we had so many people tell us how amazing the staff were. They went above and beyond on the day to ensure everything ran smoothly and we can’t thank them enough- especially Carol who so many of our guests complimented on her kindness, in particular sorting out a new shirt for one of our guests after a drink was spilt! We couldn’t be happier with how the day went, we want to relive it over and over and we can’t thank Rookery Hall enough for making it so special.

Went for Sunday lunch today and it was lovely. The beef was cooked perfectly and came with lots of veg and a large Yorkshire. I'd asked for a restaurant table but it was very busy so we were offered an alternative. When I mentioned I'd specifically asked on booking the lovely young lady said ”it'll take a few moments but theres on about to come free, can I get you some drinks whilst we see to it? . Nothing was too much trouble and after a few mins of being seated in the restaurant our drinks arrived. All staff were busy yet very attentive making sure all tables were cleared off when guests had left. Service and food brilliant, thankyou.

Great receptionist who was very welcoming and friendly. Good location for access to the A500 and A34 roads as well as a bus stop only a 5 minute walk away. Unfortunately, the hotel itself is very dated and lack on soundproofing between the rooms is a major issue. I could hear the guy in the room below talking and could also hear the room next door opening and closing their toilet seat! I was awoken at 1am with an inconsiderate neighbour with their tv on very loud and coughing loudly. There is a main wing and smaller wing to the side. I stayed on the 1st floor in the main wing but I would recommend you ask for the 1st floor in the small wing to minimise the number of people around you and source of external noise. View from the room was nice however.

Myself and my husband booked this hotel to stay over for our wedding night, we booked one of the suites for 2 nights. On arrival, there was nothing in the room to show that it was for a honeymoon e.g no petals on the bed or anything special! As we needed to be up early the next day, I ordered some early breakfast bags the night before (6 to be exact) which was made very clear before arrival and was said again once I had arrived with the bridal party. When I went to get these bags from reception, I was told there was only 3 bags which left half of the bridal party without one. Luckily we had additional food with us which one of the bridesmaids brought on the morning of the wedding. However, the suite was lovely and the grounds were beautiful. One of the staff members came up to me and the bridesmaids the day before I got married and offered to swap our evening meal in the restaurant to a teepee which was a lovely gesture as we had all of this to ourselves which made the night before extra special!

I was visiting the University on business. From the minute I walked in you could feel the customer service culture was very good and very natural. Every team member from reception to the team that we’re looking after the bar and restaurant. I’m sitting here writing this after my breakfast. Again a really friendly and genuine environment. I felt compelled to write this review. I managed a customer service driven environment for many years and I know the work that goes on behind the scenes to keep what you have worked hard to achieve. Well done to all. I’m glad I joined Bonvoy. I will be back 100%. Have a good day.

Unfortunately our Winter Deal was not as we expected. On approaching the hotel we were impressed and looking forward to an unusual stay in an unusual venue. However, our room (107) is dated; dirty in places and needs lots of repair tbh. Uncomfortable bed and shower over bath difficult to use. Shower screen was filthy! Frayed carpet between bedroom and bathroom. Window wouldn't stay open. Once unpacked in the afternoon we took a walk around the grounds and had a drink in the Wine Cellar which was nice. Dinner, however would disappoint again! Food was good, however we had to ask for our table to be cleaned when we were sat down! Yes a dirty table....basic!! We ordered wine and one of our glasses had a chip out of the base! We ordered fried chicken and soup for starters and the soup was served with butter and no bread roll !! Pointed out to waitress and one arrived later but again a basic and unnecessary error! Breakfast was also a complete disappointment. Cold offerings were cereals + croissants and pastries + yoghurt + fresh fruit salad + sliced ham and sliced cheese. The cereal station was messy when we arrived. Should be kept on top of by staff. We were seated by the wine rack/ display and noted a layer of dust on the surfaces!! Hot offerings are to order however some are only available by paying extra!!! We have had better choices at lower star establishments than we got here!! Guests wait a while but our hot food was OK once it arrived. Guests were however congregating at the top of the stairs waiting to enter the breakfast room (you have to book a time slot for breakfast) and because of the stair lift was hard to get past. This is a Health and Safety issue!! On check out not asked if enjoyed our stay. As previous guests of Nunsmere Hall our expectations were high BUT we were very very disappointed indeed!!! There is no comparison between the two establishments!!