Hotel berhampiran Puertas Del Sol Park, Cuenca

Casa Montalvo is a beautiful B&B, where you feel right at home. Sonia, the host, is a wonderful lady with exquisite taste. The home is a renovated colonial home. Each room is decorated with perfectly-preserved-antique furniture of the highest quality. The house is a retreat as well as a mini museum. It is difficult not to admire every piece of furniture and decor perfectly curated around the house. The rooms are comfortable and different parts of the home can be enjoyed by guests like the traditional colonial backyard and garden in the back of the house, which houses multiple flowers and fruit trees. The location of this B&B is very central and allows you to explore the city of Cuenca by foot or by requesting a taxi. Sonia offers a natural and delicious breakfast to jumpstart your day. When in Cuenca, we will certainly stay in this hotel again. It was simply wonderful!!

Aleros is situated in the historic center of Cuenca, so you can reach most interesting places on foot. There is a beautiful patio in the building, and the rooms are spacious and cozy. The staff is very helpful and friendly. They serve a simple, but good breakfast. Although it was written on the website, there was a laundry service available, that was not the case. But there’s a laundry place just down the street, so no problem.

Left Zahir hotel just a few hours after checking in. The staff although friendly and smiley, even hospitable, is absolutely abandoned by management and let them to tackle maintenance issues improvising and making up excuses for the collapsing infrastructure of the hotel. NO HOT or even Warm water!!! That’s right l, the 4 star hotel had issues with their water heating systems and for a couple hours they were givings a run a round and not directly telling us that we checked in for our 13 night stay at a hotel advertised as one if the best, which really deliver one of the worst. Again, the staff tried their best, I must mention Santiago, who when out if his way to make our family comfortable, and yet, in the absence of a manager on duty, at a hotel occupied to full capacity, NO MANAGER or duty. Do not pay Zahir this much money for even a night. You will be sorry.

We picked this hotel for the location and great reviews. The location is good, but the customer service at the front desk is very bad. First, at checkin they could not find my reservation until I provided a printed copy. Then the person replies “Oh, you booked thru the website.” Like that’s different from the usual way??? I don’t know. We go to our room, it’s nice, but the lamp on one side only works if you find the correct position for the cord. We see a bracket on the ceiling for a smoke alarm, but no smoke alarm. The safe in the closet is locked. On our way out to dinner, we stop at the front desk and ask them to unlock the safe while we are out to dinner. He says he will do it ‘right away’. I also ask about laundry service, and the front desk person says there is a price sheet in the closet. We thank them and leave for dinner. We return to our room after dinner. Safe is still locked. The guy at the front desk sees us return, and suddenly remembers he was going to unlock our safe “right away.” He comes up, unlocks the safe and leaves. There are no instructions to set a code, and setting a code is different from safes I’ve used in other hotels. I look for the laundry price list. Nope, nowhere in the closet. I hike back down to the front desk and try to explain there is no laundry price sheet in the closet. He follows me back up to the room, looks in every drawer in the closet. No price sheet. He tracks one down for me. Yes, these are minor inconveniences, and they were addressed (finally) but at unnecessary inconvenience to us. Thus the 3 star review. Hope other guests have a better experience than I did in my first two hours at this hotel.

Está en una zona residencial de la ciudad, muy tranquila, segura y con muchos restaurantes cercanos. Llegar al centro toma pocos minutos. En la noche muy silencioso. El desayuno es variado. El personal muy amable. La atención de las recepcionistas es excelente, incluso realizan tareas que no les correspondería en la noche cuando hay menos personal en el hotel. El wifi funciona muy bien. Las habitaciones no son muy amplias pero cómodas. Hay una mininevera en y caja de seguridad en cada habitación. Camas con almohadas cómodas y hay frazadas extras si se siente frío. En los hoteles de la sierra de Ecuador no es común que se use calefacción. Hay un escritorio en cada habitación, y con suficientes tomacorrientes, ideal si se va por trabajo. Hay también en el lobby una computadora para los huéspedes. Estuve por dos ocasiones, la ducha la primera vez funcionó muy bien, la segunda vez tenía menos presión de agua, pero funcionaba lo necesario. Hay artículos de baño, la iluminación del baño algo oscura. Pequeños detalles a mejorar: los armarios y sus cajones no cerraban bien, las cortinas de las ventanas pueden no cubrir totalmente el ingreso de luz de la calle.

Superb smart city hotel with good facilities and decent size rooms with all you need. Clean and polished look. Perhaps could do with a few more decorations in the room. Heater was great at drying wet clothes. I do miss curtains at hotel windows but black out blind works very well. Nice rain shower too. Hotel is close to a shopping centre as a bonus. Good location to visit Cuenca centre as well as out of town highlights. Excellent 10th floor pool and jacuzzi. Plus steam and exercise room. Great views of the city from here. Restaurant not big but people spill out to the seating area just outside near reception. Nice big breakfast selection as well as evening meal. Bar is small ish but has all you need. Seating nearby. Be good if bar was away from the main doors but not end of the world. Good views of the city on this level too. Pleasant and helpful staff.