Hotel Terbaik di Cuenca dengan Spa

El hotel muy simpatico, aseadas las habitaciones, personal muy agradable y atento. El desayuno bueno, completo, mas no tal cual las fotos de la publicacion en la pagina. Eso me decepciono, porque uno se hace a la idea de lo que ve en las fotos, de la variedad, y amplitud de los espacios... son engañosas las fotos, parece que la foto corresponde a algun evento en especial o de inaguracion del hotel, pero actualmente el desayuno es normal, pan, tortilla de huevo, un pedazo de maduro, un pan, leche, cafe , fruta sencilla. No es un buffet extenso tal como se ve en las fotos. Por otro lado, si llevas auto, es bastante molesto e incomodo porque el hotel no cuenta con parqueo propio. Tienes que saber de antemano que tendras que pagar adicional $5 la noche de 8pm a 8am y si te pasas una, dos horas pues es $1 adicional por hora y si por ejemplo quieres ir al centro a conocer pues debes pagar por dejar tu coche ahi. y si tienes que bajar tus cosas maletas y demas ... tienes que llevar o caminar con todo ello una cuadra mas alla. Y bueno es manejable lo del parqueo pero tienes que saber a que atenerse antes de ir.

A stay at Hotel Casa San Rafael places you in the heart of Cuenca, steps from Esqueletologia Museum and 3 minutes by foot from San Blas Park. This hotel is 0.3 mi (0.5 km) from New Cathedral of Cuenca and 0.4 mi (0.6 km) from Civic Plaza.Make use of convenient amenities such as complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.Take advantage of the hotel's room service (during limited hours). A complimentary English breakfast is served daily from 7:30 AM to 10:00 AM.Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Stay in one of 13 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.

We picked this hotel for the location and great reviews. The location is good, but the customer service at the front desk is very bad. First, at checkin they could not find my reservation until I provided a printed copy. Then the person replies “Oh, you booked thru the website.” Like that’s different from the usual way??? I don’t know. We go to our room, it’s nice, but the lamp on one side only works if you find the correct position for the cord. We see a bracket on the ceiling for a smoke alarm, but no smoke alarm. The safe in the closet is locked. On our way out to dinner, we stop at the front desk and ask them to unlock the safe while we are out to dinner. He says he will do it ‘right away’. I also ask about laundry service, and the front desk person says there is a price sheet in the closet. We thank them and leave for dinner. We return to our room after dinner. Safe is still locked. The guy at the front desk sees us return, and suddenly remembers he was going to unlock our safe “right away.” He comes up, unlocks the safe and leaves. There are no instructions to set a code, and setting a code is different from safes I’ve used in other hotels. I look for the laundry price list. Nope, nowhere in the closet. I hike back down to the front desk and try to explain there is no laundry price sheet in the closet. He follows me back up to the room, looks in every drawer in the closet. No price sheet. He tracks one down for me. Yes, these are minor inconveniences, and they were addressed (finally) but at unnecessary inconvenience to us. Thus the 3 star review. Hope other guests have a better experience than I did in my first two hours at this hotel.