Hotel dengan Restoran di Cupertino

This is the best hotel to stay in the whole of South Bay Area including Cupertino, Sunnyvale, Mountain View, Palo Alto and San Jose. I have been so impressed with the service of all the employees and specifically Madison as she not only helped me at the front desk but I saw that she was prompt to answer my questions and provide appropriate response through the Hilton Honors App too. The Hilton brand experience is also amazing at this place and all the amenities are to the point like Parking, Restaurant, Fitness Centre etc.

選好的日期沒有房間，系統自動調整為延後一天，結果沒留意就預訂了，溝通後又不能退，衹好入住，酒店環境還不錯，但早餐連肉餅或肉腸都沒提供，本來預訂是包括早餐的，還是讓我們簽了一個單，還得再去溝通詢問確認，其他酒店沒這種操作

After we booked this hotel, we SPECICALLY tell them that we can take a room on ANY FLOOR EXCEPT THE GROUND FLOOR as its also in our profile. We have also had numerous text messages via app and received their replies that as ”Titanium Elite, we do have priority and it will be noted on the our booking. ” At arrival Front Desk Experience Specialist, Marie, told us that our room is on the Ground Floor. We immediately told her we cannot sleep if room is on the ground floor. As she looked into the system for availability, another front desk person appeared. This person murmured his name skewing the pronunciation on purpose until I had to go in front of him to read his name tag- it is CARLOS. Absolutely RUDE and NOT FIT for First Point of contact--he insisted that we take the ground floor room. He kept interrupting while Marie was cancelling our reservation since they were not able to come up with a room on ANY FLOOR other than the ground floor. He acted like he is the GM. I found out that he is just another front desk person--- NOT even a Manager or Supervisor. He told us there is NO MANAGER when we asked for one. Carlos' mannerism and attitude is totally uncalled for, downright rude as he made it such that we take it or leave it. NOT a Marriott standard at all. We told them and even showed Marie the text conversation that their hotel replied in the text on the Marriott app, ” as a Titanium Elite we do have priority for room preference”. Then CARLOS blamed Corporate Marriott Reservations (not their hotel) for those text messages when it is Directly from the hotel. As we air our frustrations, Carlos kept mouthing off, totally annoying adding fuel to the situation. We told him several times to be quiet and go inside as we were dealing with Marie and not him. But he kept standing there and mouthing off and talking back to guests, aggravating the situation even more. How can Marriot and or hotel owners and management allow such behaviors from Front Desk employees to treat Titanium Elite or ANY guests that come to your brand hotels??? Negative hospitality indeed from this hotel. There may seem to be a lack of employees but unfit lousy employees who are not helping but aggravating the situation is so much worst correct?? You just lost your loyal guests and made a bad name for your hotel. Don't forget there are plenty of other hotels with well trained professional staff available in the same city.

Residence Inn is our go to hotel in US for our leisure travel. In general suites are spacious and have adequate kitchens! We have stayed in many of them, they are either in a low rise or are a collection of 2 storied buildings! Most of them are a bit dated, reflecting their popularity! We stayed at 3 other ones this month! This current one is new and in great location!

住過的灣區最棒的酒店！ 服務好、設施好、房間棒

Cupertino hotel is a great hotel. Staff are friendly and accommodating. Heated pool so you can swim or like me workout in water all year round , plus a jacuzzi. Has its own little ecosystem with trees and plants accompanied by few birds that visit. Happy hour and breakfast. Location is 45 minutes form San Fransisco and only 10 minutes from San Jose city centre. Next to it is ready shops for all your needs , restaurants.

Our stay at the Aloft Cupertino was lovely! There is complimentary garage parking, which was important to us when choosing a hotel. The swimming pool is open great hours and is beautifully lit in the evening. The gym has all of the basics. Lemon water is readily available in multiple locations. The location is ideal with many coffee shops in the area including Philz and Starbucks. The Apple Park Visitor Center is a quick drive for Apple fans. The Winchester Mystery House is nearby for an interesting tourist experience. There are complimentary yoga classes and live music nights on certain days of the week.