Hotel berhampiran Deep House Tour Operator, Cuzco

Hotel staff is extremely attentive and friendly. The rooms generously big and the beds are big and comfortable like you’re used it from Hilton brands. Can absolutely recommend it to everyone.

This is a beautiful building in a great location. The doormen and reception staff were very friendly and helpful. The room was spacious and clean with most amenities. I was however quite shocked to find paper cups in the room to drink tea from. I’ve never come across that before! I had to put one inside another so’s it didn’t bend when I picked it up. The bed was large and comfortable although it was quite noisy from very early in the morning as breakfast starts at 4.30. Breakfast was adequate although we found it hard to get orange juice. Papaya was the juice on offer . The bar and restaurant were very good. A great hotel in a great location to explore Cusco.

The Palacio Manco Capac in Cusco is one of the best hotels we have ever stayed in. From the moment we arrived, we were impressed by the beautiful and romantic decor of the hotel, grounds, and rooms. The view from the hotel is fantastic, offering stunning sights of Cusco and the surrounding mountains. The food in the restaurant was exceptional. We enjoyed both breakfast and dinner there, and every meal was delicious and beautifully presented. Although the menu did not offer a breakfast buffet, the quality and taste of the food made up for it. The location is also a big plus. You can reach the old town quickly, making it easy to explore the historic sites and vibrant culture of Cusco. Despite its proximity to the city center, the hotel remains a peaceful and serene retreat. The service at the Palacio Manco Capac was first-class. The staff were attentive, friendly, and always ready to help with any request. They made us feel very welcome and ensured that our stay was comfortable and enjoyable. Overall, this hotel stands out as one of the best we have ever experienced. It combines fantastic food, beautiful decor, excellent service, and a great location to create a truly memorable stay. Highly recommended for anyone visiting Cusco!

酒店裡養着一衹羊駝，非常温順可愛，而且乾淨。

My name is Don Grenier and I was traveling with my wife Karen for a trip with the BackRoads group to visit Machu Picchu. We arrived a day early and decided to stay at the same hotel they would be using. What a great choice. From the moment we arrived, we were very impressed. We were fortunate enough to speak to Gustavo who was exemplary in his patience, enthusiasm, and kindness. As we completed check in and were taken to the room where things only got better. The room, ”107” was perfect. Great size, location, and accommodations. Everything worked great and was fully stocked. The heated bathroom floors were a pleasant touch and the Llamas in the turn down service are charming and brought a smile to our faces. We loved the whole experience and were treated just as well when we returned from the backroads trip for another two days at the hotel. You have a great Hotel with a wonderful crew and I especially want to thank Gustavo for his exemplary skill in making us feel welcome. Note: we also stayed at the MiraFlores location prior to arriving in Cusco and were very happy there also. We had never heard of the Belmond company but I will be sure to look for it on my travels from now on. Thank You for a great time in Peru.

The best hotel experience for me in all of my travel. The saying you get what you paid for is so accurate. Yes, it’s pricey to stay here but boy is it worth it. This hotel is truly a paradise and oasis for your long day of traveling and hiking. First the hotel is beautiful and centrally located. There are so many activities and amenities that the guests can participate in the hotel. We did the hotel tour and interacted with the baby alpaca. Second, the room and the amenities provided in the room were so carefully throughout. The food during breakfast was great and there were varieties. But what truly make this hotel stand out for me is the staff. From the bellboy, to the front desks and the servers.. all the staff treated all the guests with care. We had an issue with our pickup at the train station (no fault of the hotel or us) but they were very apologetically about it and the staff wanted to make sure we were ok which we were. All in all., if you have the money to spend.. stay here. It was such an amazing two nights experience for my husband and I,

В целом отель неплохой для Куско, маленькая комнатка, маленькое окошко, очень маленький санузел, не обогревается, нет питьевой воды, тапочек, но ставлю 5 за чистоту, за расположение, и за то, что отель новый. Когда мы там жили, стоимость составляла 90$ за ночь без завтрака. Для такой стоимости нормально. Но когда мы уехали на 2 дня и вернулись обратно, стоимость составляла уже 180$ за ночь, что для данного отеля просто невообразимо. Прожив неделю в Куско, стало понятно, что цена и качество не только для данного отеля но и для других большая проблема! Цены ставят высокие, а сервиса предоставляют минимум!

This was more of a back packers hostel than a boutique hotel. Location was good across from the Sun Temple. We were booked in for two nights and then another night later on in our trip. The room was like a large cupboard, very basic. Went to reception and they said we'd got what we booked. Double Room but Natalie the receptionist kept saying Queen bed, my husband is a big guy and no way would I have booked a queen. She gave us key to another room that was minimally larger than the last one but anything would be better than the first room given. Toiletries were a shampoo and a body cream and were not replaced the following day or the empty containers left on the shower room small window ledge taken away. Also we ran out of toilet paper the second night. There only had been one roll? Reception was like a cave, and if you wanted coffee then you could buy it outside in the courtyard from a stand. No water in bedroom. The biggest dislike though was the shutters for windows when opened, out into the communal corridor or balcony, so how could you have them opened for air when sleeping as someone could see you sleeping or help themselves to what was on the table next to them. Not lot of space to put everything onto and the wardrobe was a joke! The lighting was also a joke as could not see to use the safe? I asked Natalie if we could pay for an upgrade, only got a suite for one of our nights at $100! Also the third night we were coming back for there was only a Junior suite at $190! Where do they get theses prices from as we upgraded a lot in our three weeks in Peru with prices ranging from $30 to $60. So on our third night at around 4.10am the noise was terrible. It seemed to be that there were workmen in banging etc. I was on the point of going out in my nightie to see what the hell was going on, it was incessant. I thought it may be someone just arriving with chairs table being scraped along the floor or some people leaving early?? It also sounded like a plumber with tools being discarded? Mystery but we didn't get any sleep after that! When we tried to complain in the morning they didn't seem to speak English? Room 224, maybe it is right under the kitchen and they were in early preparing food??? Don't know but give this place a body swerve! Not a Hotel!

Cusco, Peru was the first leg of our first trip to South America and the Palacio del Inka hotel/spa made our first week so memorable. Months in advance prior to our arrival, Emerson and his fellow colleagues on the concierge team worked with us to select tours/excursions (through their travel agency partner Venturia) that were right in line with what we were looking for. Upon arrival, the hotel’s check-in process was both efficient and welcoming and everyone on the staff (including the GM) came out to greet us. The bar and restaurant staff learned and used our first names all week and that really made us feel at home. Plus, the food and cocktails were both top notch! The bartender also gave a terrific pisco sour making lesson while we were there. Make sure you ask about that activity! The hotel is beautiful and this property has one of the best Luxury Collection hotel spas that I’ve ever been to (a great variety of treatments and water therapy stations). The former mansion that this hotel now resides in also has a rich cultural history and a wonderful collection of artwork so please take their property tour while you are there…you’ll be glad you did. Overall, I want to say that every aspect of the Palacio del Inka experience was absolutely amazing and we highly recommend it for your stay in Cusco.

In addition to Fabrice ROBERT's opinion of October 3, 2024, the SPA is noted for its poor management of its customers. We came to this hotel twice (Room 212 on the nights of October 1 and 2 and Room 114 on the nights of October 4 and 5) and we were never able to push the door of the SPA because our appointments were canceled at the last moment without any valid reason. Not to mention the luggage service which had difficulties finding our suitcases left in storage for one night when our 2nd stay arrived. Such services are unworthy for an establishment of this 5-stars hotel category. In conclusion of great inequalities in services according to the services concerned in this Hotel.