Hotel Mesra keluarga di Cuzco

We travel quite a bit; I hate giving bad reviews, but feel some people may find our story helpful. Illa was one of 5 hotels we book for our trip to Peru and the only one we cannot recommend. We stayed 4 nights and originally, considered another hotel closer to Plaza de Armas or another, cheaper room at Illa. Since we were arriving to Cusco after several days of long and strenuous hikes and it was our wedding anniversary trip, we decided to go with Illa and instead of the cheaper room, splurge on their most expensive suite with Jacuzzi, which was about $40/night more that the other room. Unfortunately, we did NOT get what we paid for. PROS: Staff were very nice and helpful, there was a person that stayed onsite overnight, and they packed our breakfast to go the day we left early for the Palcoyo hike. CONS: Hotel is overpriced for the type of accommodation you get; the quality is just not there. The street in front of hotel was dug up which made it difficult for taxis to get there, breakfast was the worst we had in Peru, management doesn’t take responsibility when things don’t work and becomes unresponsive. Our room did not have heating, hotel supplied 2 space heaters as requested, which was nice, but they did not heat up the large room and bathroom enough anyway. The robes in the bathroom were worn out and grey, same with towels, plus they had a logo from another hotel. Our first impression of Hotel Illa was positive. They left a bottle of wine for our anniversary in the room, which was a nice touch. Unfortunately, it went downhill from there. Since our train was delayed and we had a dinner reservation, we dropped off our bags and ran to the restaurant. We returned after 11:00 p.m. and noticed that everything in the room was quite dusty—even inside all drawers. It was late, so we just cleaned the room ourselves, so we could unpack. We tried to run the Jacuzzi and dark mold-like chunks of stuff were coming into the water (see photographs), so we could not use it the first night. It doesn’t look as bad in the pictures, because the camera captured only the bigger chunks. Next day, someone came to clean and fix the Jacuzzi and we were told it was fixed. We had the same issue on day 2. We reported the problem again and everything repeated. Third day, there was someone else at the reception desk, who did not know about the issue. The person at the reception told us to use the room next door to take a shower (???? not sure why, we had a problem with a Jacuzzi and the other room didn’t have one). We were told the receptionist would talk to the owner about a partial refund, since the jacuzzi did not work. The day of our departure, we talked to the same woman and she said again she was going to follow up with the owner. (According the the research we did on the issue, it typically happens when jacuzzi is not used for a long time. During our multiple discussions with the front desk, it became clear that the room is not used very often, which explained bot

With a stay at ANDENES DEL SOL in Cusco (Cusco Historic Center), you'll be within a 5-minute drive of Plaza de Armas and San Pedro Market. This family-friendly hotel is 0.5 mi (0.8 km) from Museo Irq’i Yachay and 0.5 mi (0.8 km) from Bird Watching in peru.Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this hotel include babysitting (surcharge), a communal living room, and a reception hall.Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.Make yourself at home in one of the 16 individually decorated guestrooms. Rooms have private balconies or patios. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature hair dryers and toothbrushes and toothpaste.