The Greyhound Hotel

Spent one night at the Greyhound on the coast to coast. The Greyhound appeared to have been redecorated in recent years. Unfortunately it was chaotic when we stayed possibly because it was full. Initially they could not find our booking. We were grateful to have our bag carried to our room, we were not given any information, however the information sheet in our room showed Sunday breakfast to be 8.30. We went to breakfast early 8.20 and chaos ruled. They were finishing breakfast and thought everyone had been served so they were very surprised to see us! It seemed many of the other guests were complaining. The manager stepped up, sat us in the bar and served us personally. Our breakfast turned out to be good. Organisation definitely needed improvement ie check the information sheets in the rooms, keep a check on what guests are turning up to breakfast. This is a good place to stay pity about the chaos

Staying in Shap but preferred the Greyhounds menu to the hotel where we were staying! And I have to say it was stunning! Beautiful food I had sea bass, my husband had vegan kebab and my son had peri peri chicken kebab. Service was great seated in massive squishy comfortable chairs, drinks order taken and then food followed, all of it was absolutely seamless and thoroughly enjoyable. Busy night in there too, everyone was happy and helpful♥️

Room was sparse, and basic. Unfortunately a loud night with live music below us. Window wouldn’t open so wasn’t able to let in fresh air. Manager was kind at check in. Food was good and breakfast was plentiful. A long way off the coast to coast trail.

We booked a nights stay via Country Village Inns / Greyhound Inn's website as part of our C2C walk but later found we had been charged twice for our accommodation. We emailed and phoned them for more than a week and eventually got an email response from their head office saying "sorry that you have been inconvenienced". Greyhound Inn says it's a walker friendly Inn but it does not have a drying room and the heating didn't come on, so you couldn't dry your kit. In the evening it took them ages to take our food order. In the morning we checked the packed lunches given to us only to find the bottles of water were missing. We were told that the omission of the water was because we might litter the countryside!! So not only were they charging us for goods they didn't supply but also insulting us at the same time. We would have given zero stars but otherwise we liked the Greyhound Inn. We have spent much time and effort trying to get our money back without receiving any proper apology or explanation and won't be going back anytime soon not least because of the lack of customer service.

We dropped in on the way home from Scotland to Lancashire. The staff were very friendly and helpful 🙂. I had the black pudding peppercorn stack to start which was delicious. I then had the Black pudding and bacon salad which was huge and delicious. My dad had his usual soup Leek and mushroom and a fruit Crumble with custard which he really enjoyed. John my husband had sausage and mash then like my dad the Crumble with custard which he enjoyed. Very friendly atmosphere but a little slow on the service

Stayed 4 nights with extended family to celebrate my sister's 50th. All the staff were friendly & welcoming & went out of their way to make sure we all enjoyed the birthday celebrations. Rooms were clean & comfortable. Food was excellent & served in large portions. Would definitely recommend for a short break.

My daughter and 2 dogs stopped to have lunch.. told to take a seat anywhere and they would fetch a menu.. 10 minutes and still no menu.. went to bar for water for dogs.. I got a “be 2 minutes” sat down and 10 minutes later watching people in after getting drinks.. proper peed me off.. after this we just got up to leave and I told him so and he just said “ok”.. terrible service.. then outside had been empty on arrival and we as now 3 tables full all with drinks.. won’t be coming back here again..

My wife and I are Aussies doing the Coast to Coast walk and this was one of our overnight stays. Rachael gave us a warm and inviting reception. Facilities were excellent. The room was large, well equipped with modern features. A bath was a luxury after a long days walk. Food was first rate. Would definately recommend it as a place to eat and stay... Rachael even sorted out my phone issues!

The Greyhound hotel has been one of our favourite premises for quite a while. During which time it has changed hands several times. The premises don’t really change but unfortunately the operators do!! My wife and I called in approximately three weeks ago on a Sunday evening, the premises were very quiet. It was cold outside and the previous evening, on Facebook, the hotel published a photo of a log fire with an invite to join them. So we did!! The fire was not lit and, in fact, had not been cleaned out since the previous day. The premises were cold. On our way out I mentioned to the bar man that the fire needed lighting to which he replied that “we have run out of logs but have some more on order”. I then visited the gents toilet to also find that the radiator was stone cold. There was no heating on in the bar area. As we walked to the rear car park we passed the log store which had plenty of stock and was definitely not empty!!! Saving money by operating a cold premises? No doubt!! We again visited the premises this evening 20/12/23. The bar area had no customers but the log fire was lit. Unfortunately, the smoke was not exiting by the chimney and was filling the bar area. We moved to the furthest point away from the fire, finished our drinks and left. Needless to say, I had to check the toilet radiator before leaving and, guess what, surprise, surprise, I was cold!! It would appear that Country Village Inns, the current operators do not accept that hospitality premises need to be warm and welcoming. The Greyhound hotel is definitely not that!! In addition, although we have not eaten here, our previous experience with this operator is that we believe their menu is made up of frozen produce that just needs to be re-heated and served. I think that we need to find another premises to call at!!!