Hotel berhampiran Dakar City Mall, Dakar

Great location, very clean and professional. Employees are also super friendly. I would suggest to the managers to developp a ”culture” of tips (ei; puting an envelopp in the rooms so clients can show their appréciation of the cleaning, add the option for tips in the interac machines used at the restaurant on the fort floor,etc.) so the employees get increased working conditions.

Hotels are supposed to be your home away from home, and in the 10 years I have been traveling, mostly Africa, 34 African countries, and counting, this has been true until King Fahd. My stay in each country is an average of 3 weeks. I get to know the staff and begin to feel welcome and comfortable; there are always small things, but they generally work out with the help of a willing and able staff. This hotel is convenient to work, and as its website boasts, caters to the business clientele, and has WI-FI, if I come back to Senegal, I will stay somewhere else and make do with the traffic. The housekeeping staff at King Fahd will try to accommodate you, and they do as well as possible, given the rules, but the rooms don’t get much of deep cleaning. The view can also be grand, but you have to ask specifically for a room with a view. Ms Khady Diatta at the front desk is always warm and welcoming very professional and made any front desk transaction seamless. Sadly she is but one. King Fahd is uncomfortable from the beginning, you get some help but not without having to beg for help/service from 3-4 different people. They are the most untrained “hospitality” staff I have encountered, and they will tell you what they think you want to hear, not the truth. Zero communication amongst staff. The WI-FI will not work for hours to days, but they will be surprised when you tell them it is not working if you complain to enough people; in my case, 5 people in one day. They sent two people in the AM to confirm the trouble with WI-FI, but they were not IT, and nothing came of it. I Spoke 2 times to the manager (Fatou Naiaye), 2 hours apart, and she told me they had hotspots available. I have never been more uncomfortable after interacting with a manager than with this manager, who became angry, just short of yelling at me after I tried to explain my frustration with the many things promised but unavailable in this hotel. The restaurant for breakfast is a whole other YUCK; the same wet sponge is used to “clean” the table and mat, swipe the mat, but there is a layer of forearm sweat lingering on the tables that, even after I pointed out made the server giggle and made no more effort to clean. There is no spray disinfectant for cleaning. That said, if you show up to breakfast after 7:00 AM, on my first Sunday, they haven’t rid up the tables or reset them, so you have to go look for flatware and napkins as well as a spot to eat, and they literally ask you what you are looking for!! Same breakfast food every day for three weeks. This is when I decided I couldn’t eat in there just take bananas and yogurt; I tried to leave with two pieces of bread on a plate and yogurt with a spoon to my room but was chased down by Maître ď, who took my plate and spoon, now with two pieces of bread in fist and yogurt back to the room. Apparently, the restaurant manager will not allow flatware or plates/bowls to leave unless it is room service. The rooms are musty and damp, even th

I made the mistake of allowing my tour operator to book two nights at Onomo Hotel in Dakar. You’ll be sorry if you stay here. If you want a room… -that has no tea, sugar, cup, glass, a dirty electric kettle that is black at the base and pours black specks, book your stay here. -where you make 6 trips to the Front Desk to try to fix a broken a/c, book your stay here. -that has a broken a/c and 6 agents tell you it’s not broken, book your stay here. If you want to see roaches running around on the floor in the walkway, book your stay here. If you want a hotel agent to tell you that to warm up your room, open the window—at night when it is colder outside than your room, book your stay here. Only one of the 6 hotel agents finally explained that there are three temperature options in the room—Fan, Heat, Cold. The numbers on the thermostat are meaningless. All other 5 hotel agents fiddled with numbers on the thermostat as if it was a real thermostat. In my room, the thermostat was stuck at Cold. None of the 5 agents had any idea how to troubleshoot a broken thermostat. I advised the front desk agent Yanique at 5.30pm, 7.30pm, 8.30pm and 9pm that I needed tea, sugar, a cup. He arrived at 9.53pm, woke me up to deliver them. He offered no apology. The hotel agent offered me a new room. After not sleeping for two nights because the room was so cold, I accepted the offer and shuddered at the thought of packing up my stuff at 4am on the second night. He checked the computer, wrote down several numbers. He then knocked on two room doors and wake up TWO guests at 4.45am! Stay out of here if you want a good nights’ sleep!

This hotel should be torn down. It is not a 5-star hotel and people looking for one should steer clear of this property. This was my second stay at this property in 1 year and I hoped that my recent visit would have been better than my last, but it was unfortunately worse. At check-in, you will be greeted by a rude agent who will merely point at the 3pm check-in sign, even if you have an early check-in guaranteed. The same agent will then charge your card for an indiscriminate amount so make sure to check your credit card statement online and fix the overcharges at check-out. Codou, my recent front desk agent, decided to charge me double for the city tax each night. The property still has a HUGE issue with black mold. It is in every room, as confirmed by the front office manager, and the hotel is doing nothing to fix this issue except by painting over it, literally. The hotel also does not have a properly functioning A/C system so if you like to sleep in a stuffy room that is over 75 degrees and smells of mold this is the place for you! Also of note, housekeeping sprays a lemon scented Raid in each room to cover the mold smell on check-in. Don't worry, the Raid can is left on your nightstand so you can spray to your heart's content during your stay. Such a nice toxic touch! Oh, and let's not forget management's fantastic idea of hiring the most miserable bands to play loud, obnoxious music every night that is aimed directly in your room so you will have absolutely no chance of falling asleep. You could not pay me to stay here again. As a side note, I understand that the hotel is trying to attract and retain guests in their outlets with live music, but there is no need for the volume to be set at stadium level every night of the week and to setup the speakers facing the hotel. The pool area is small. Acoustic sets would work just as well and be less disruptive to your in-house, paying guests, if you care at all.