Hotel berhampiran Marché des HLM, Dakar

Amazing hotel. Clean, big room size. Hotel staff was kind. Hotel is 15mins away from the proper down town area. Hotel should give more water, at check in only gave 1 bottle. And the next day didn’t put a new bottle.

The hotel is located in a convenient area of Dakar and connected to a mall. So, the location is very convenient. The outdoor areas are very nice. The hotel is on the Atlantic Ocean and has a lovely infinity pool. Every night there is music playing either live music or a DJ. Meals - By far, the breakfast buffet was my favorite meal served at the hotel. There were plenty of options and the food was very good. I wish the local food was more authentic. It was good but not great. I had to leave the hotel to get good-tasting Senegalese Food. Rooms - The rooms are large and the bed and sheets are high quality. However, they are in desperate need of a refresh. I had to be moved several times due to issues in the room. This is the biggest weakness of the hotel and the main reason the hotel does not get 5 stars. Once they revamp the rooms, this will truly be a 5-star resort. Customer Service - I found the staff at the hotel very nice, friendly, and service-oriented. They made an effort to greet me by my name every time they saw me and also tried to remediate the issues that I experienced in my rooms. They wanted to ensure that I had a memorable stay. Special Thanks for exceptional service to: Justine - Front Desk Sade - Conceirge Desk

e voudrais faire quelques remarques sur axil hôtel ! apparemment la direction ne sait pas utiliser un tél ou un mail pour avertir des changements à l’arrivé !! j’arrive donc le jour de ma réservation et ceci en pleine nuit comme prévu , très fatigué par mon voyage et la surprise ma chambre est occupé !!! on me reloge dans un hôtel de catégorie très très inférieur , je dois me déplacer avec mes bagages à nouveau alors que je suis là pour mon travail !! ni excuses ni dédommagement , à mon départ on me fait payer une chambre qui n’est pas celle que j’ai réservé et on me dit qu’on me l’as compté au prix de l’hôtel de catégorie inférieur comme si cela n’étais pas naturel , on me présente ça comme un avantage !! les voyageurs jugerons !! un vendredi soir sans prévenir les clients de l’hôtel , une soirée dansante est organisée jusqu’à 2h du matin on ne pouvait dormir !! quand de plus les fenêtres absolument pas isolé du bruit nous donne la sensation de dormir dans la rue dès que l’activité matinale reprends !! vraiment je le dit sincèrement cet hôtel ne mérite pas ses clients !! une bonne note aux petits personnels d’étages , aimable et serviable ! le reste de la réception au bar …0/20 !

Just awesome!! From the moment you arrive at the doorstep to the moment your bags are put in the trunk of the taxi we experienced the highest level of hospitallity possible! This stunning hotel will take you breath once you walk through the lobby to the perfect room with an amazing seaview. During our 6 day stay we enjoyed the private beach and sensational swimming pool, the perfect service at the beach & pool and the terrace. Lunch and dinner at the restaurants, in particular the Terrace Restaurant, are excellent. Fine dining while enjoying an wonderful view over the beach and Atlantic ocean. And above all, a bonus for people like us who like to fight the blue marlin and big tuna. Terrou Bi Marina got two magnificent fishing boats moored. Twin Soul and Born Free are available for a great day at the ocean. The professional crew, outstanding service and high quality fishing gear made our fishing trips, trips to remember! The staff at Terrou Bi, from the doorman to the manager are the kindest people you can imagine. They assisted us during our stay in every way possible. From getting nasal spray to booking a trip to Goree, the slave island in front of Dakar. Without a doubt a perfect place for those who seek a week of relaxing and welness. And for those who like to fish, winter time is the best time to get hooked to a marlin or monster tuna! Terrou Bi Resort Dakar! Thank you for an absolute perfect holiday! Toine & Tet van Ierland The Netherlands

Spent two weeks in October/November 2022 with a large training group. Hotel is perfect for business meetings. Food is great, rooms spacious, air con works, back up generator, nice swimming pool. Beds lasher and comfortable. The staff were very friendly and helpful especially for us Anglophile’s. They were bilingual and sorted out any issue. In particular Oumy of conference services and Oureye at front desk

on e de clients dans cette hotel .on vien souvent en famille .le petit dejeune c tres bon beaucoup de choix les chambre son propre.la picine c trp petit au terasse la nuit y a pas de lumier pour c pas bon pour famille . mais a chaque fois qu on revien les prix saugmente au lueux de nous fair un prix il nous augmente . on e sortir pour prend le petit dejeuner et on a bien mis ne pas deranger. qu on on revien on c surprix que la femme de menage elle rentre et elle a prix notre carte.nous on etzis pas preparer pour que personne rentre dans la chambre.on a dis ca au proprietere. apres on sort on revien on vois que notre carte c desactiver ..on va a la reception il disent qu il c sont tromper il on mis juste une nuit et nous on a deja payer 2 nuits de notre arriver. la meuilleur de notre retour on rendre la carte a la reception .la femme nous dis il faut payer de diference la nuit c 77200 au lieu de 75000 .mais madam on deja payer et regard la factur elle dis non il c son tromper c pas ca le prix ooye 4500 il laisse les client fache et decu et on plus c leur faute .et apres une longue discusion on payer la difference mais c vraiment honteux pour un hotel 4 etoile. mais sayer on va plus revenir dans cette hotel tres hobteux

Coura has been an exceptional manager, consistently demonstrating care and support for everyone. She is hospitable, extremely friendly, and maintains a high level of professionalism in all her interactions. Breakfast is outstanding !!

On the date of my arrival (May 20, 2024, at 8am) the receptionist who attended to me was rude, rude, unavailable and very aggressive. She did not provide me with information regarding access to the room, she refused to insist on my payment via Visa credit card, she refused to clearly write her name so that I could report her bad behavior. The room I stayed in did not correspond to my reservation instructions through HRS (from the World Bank), it did not have a view of the sea or pool. The mattress was extremely soft, without comfort, which prevented me from sleeping well, I needed a more rigid/orthopedic mattress, as I was at work and it is very important to be able to rest well and wake up without back pain. It was not a pleasant experience at all.

A few days prior to my stay, I sent an email enquiring about airport transfers as my flight would arrive in the middle of the night. No reply. On my day of arrival, after having organized the transfer myself, I called the hotel to let them know I will be coming very late, and they did pick up the phone and spoke English. (And they finally replied to my email after I had checked in and stayed one night, only to let me know they do not organize transfers and referred me to Hertz...) The receptionists speak English and seem reasonably friendly. Check-in was quick, check-out not so. The room was very bare bones, cramped and ascetic, with a rather strong, musty smell hanging around. The floor was made of hard plastic and was filthy, don't wear white socks! There was no luggage rack, probably because there simply is no room for one. There was, however, a desk and chair, a safe and a bed that's great for one person but would be incredibly narrow for two. The pillows were worn out and lumpy. For a hotel built in 2011, I would expect power outlets by the bed, but that was not the case here. No fridge. A/C worked well enough for December, but won't probably be too helpful in summer. Wifi was free and unlimited, but spotty and slow. Don't plan on teleconferencing here. A 0.5 L water bottle was provided and replenished daily. The bathroom came with no bars of soap or shampoo. There was a wall-mounted liquid soap container on the wall, similar to the ones you can find in public toilets. It said, ”hair, body and face wash”. I guess you could wash your dog, clothes and car with it, too. There was a bath mat and two bath towels, no hand towels provided. Water in the handheld shower was warm and pressure was okay. The carpets in the hallways were in desparate need of deep cleaning. Buffet breakfast was served in the lobby from 6:30 to 10 and cost a reasonable 8000 CFA. It was your usual affair: nothing to get excited about, but it will give you a good start of the day. Some hot and cold items, juices, yoghurt. The fresh fruit was nice and the croissants excellent. The same compound has a Novotel hotel right next door, and their informal restaurant on the ground floor serves lunch and dinner. There is a buffet (dinner 17 000 CFA) as well as à la carte, including the famous chicken yassa. The pool is shared by the Novotel and the Ibis. While their homepage claims it is heated, this was not the case, and in December, nights are cool so the water was a bit cold, but bearable. It was open from 9 am to 7 pm. The pool attendant was a grumpy old man who wanted your room number but didn't understand English, not even numbers. Pool towels were left to dry in the sun and then reused without washing, which is absolutely disgusting. I suspected it at first and then got proof by seeing the attendant simply place used towels to dry on furniture on the pool deck, folding them nicely afterwards. And then checked my towel to see that it was both filthy and smelly. Wow. Th

Superb Olympic size(?) pool., with attendant and scrubby towels. Set in gardens overlooking the sea (and the ugly LPG tanker/power station moored between Dakar and Goree) Hundreds of kites soaring at dusk. Two nights at start of tour, one night at the end, Rooms differed. Ground floor room, ,hole in the mosquito mesh, broken hairdryer, cracks in plaster, lighting dim . First floor room ,all worked, not dim, a little larger. Clean bedding, comfortable beds. WiFi worked in rooms. Breakfast :Bean to cup coffee machine, dates(one day only) salad ,real cheese, ubiquitous French style pastries, bread and (L'horreur!) La vache qui rit cheese triangle and chocolate spread!! They also served omelettes on request. Fresh juices baobab / bisap (hibiscus) Restaurant ,reasonable selection of food but as I only eat small amounts they were quite happy to serve ”starters” with additional vegetables instead of a full plate. Bar area between restaurant and pool, serves alcohol and will, if you ask ,serve FRESH juices not on menu, ginger , lemon , baobab or bisap Seemingly the hotel has been extended ,BUT one whole section is but a shell, with room doors and windows but nothing else. Staff helpful, some speak English but not all. Location: walk out to the left and follow up to a dingy lighthouse and run down area. Out to the right, walk past upmarket apartments and cliff side clubs along to the commercial port area. Neither direction offers any eatery ,so unless you veer off left towards town on the way to the port ,the hotel facilities are it.