Hotel berhampiran Master Design, Dakar

Lovely hotel and facilities are wonderful. Rooms very comfortable with great beds and good showers. Nice amenities too... robes, slippers, etc. One disappointment was the inconsistency in the service we received. For instance, went to the restaurant in the hotel. No one stopped by our table for about 20 minutes, and finally we flagged someone and ordered drinks to start. 40 minutes later, we still had not gotten our drinks - so we left the restaurant and instead went upstairs to the lounge. Service was excellent there. Another example, the pool is open until 8 p.m., but found it impossible to get a towel at 5:30 p.m. Just a bit disappointing for a 5-star resort.

I have been to this hotel a few times. The last experience was the worst. I came to this hotel from long way and despite availability, reception asked 80 usd extra for 2 people for 1 or 2 hours earlier check in which i have never came across with something like this considering my big hotel experience. The only good receptionist was Mr ABASSY, he is so sacrificing worker. Safety box was not working and to change the room he came by himself to help me. Also when i was restaurant the waiter insisted to pay at the table but Mr Abassy accepted to put in room bill and we paid for befor check out. The workers there are not aware that they are selling service… Strange attitudes… food at breakfast buffet finished but they dont follow well to bring new food again. waiting waiting… the hotel group must chech these things otherwise customers will move to other hotels i believe… Je suis allé dans cet hôtel plusieurs fois. La dernière expérience a été la pire. Je suis venu dans cet hôtel de loin et malgré la disponibilité, la réception a demandé 80 USD de plus pour 2 personnes pour 1 ou 2 heures d'enregistrement plus tôt, ce que je n'ai jamais rencontré quelque chose comme ça compte tenu de mon expérience dans un grand hôtel. Le seul bon réceptionniste était M. ABASY, il se sacrifie tellement. Le coffre-fort ne fonctionnait pas et pour changer de chambre, il est venu seul m'aider. De plus, quand j'étais au restaurant, le serveur a insisté pour payer à table mais M. Abassy a accepté de mettre la facture de la chambre et nous avons payé avant le départ. Les travailleurs là-bas ne savent pas qu'ils vendent du service… Des attitudes étranges… la nourriture au buffet du petit-déjeuner est terminée mais ils ne suivent pas bien pour apporter à nouveau de la nouvelle nourriture. attendre attendre… le groupe hôtelier doit vérifier ces choses sinon les clients déménageront vers d'autres hôtels je crois…

For the price, I expected average. This hotel is amazing. Gym, restaurant, cityscape view, and 5-star service. It’ in the center of the city so easy access to everything. Highly recommend if you’ll be doing lots of touring. Would definitely stay here again.

I made the mistake of allowing my tour operator to book two nights at Onomo Hotel in Dakar. You’ll be sorry if you stay here. If you want a room… -that has no tea, sugar, cup, glass, a dirty electric kettle that is black at the base and pours black specks, book your stay here. -where you make 6 trips to the Front Desk to try to fix a broken a/c, book your stay here. -that has a broken a/c and 6 agents tell you it’s not broken, book your stay here. If you want to see roaches running around on the floor in the walkway, book your stay here. If you want a hotel agent to tell you that to warm up your room, open the window—at night when it is colder outside than your room, book your stay here. Only one of the 6 hotel agents finally explained that there are three temperature options in the room—Fan, Heat, Cold. The numbers on the thermostat are meaningless. All other 5 hotel agents fiddled with numbers on the thermostat as if it was a real thermostat. In my room, the thermostat was stuck at Cold. None of the 5 agents had any idea how to troubleshoot a broken thermostat. I advised the front desk agent Yanique at 5.30pm, 7.30pm, 8.30pm and 9pm that I needed tea, sugar, a cup. He arrived at 9.53pm, woke me up to deliver them. He offered no apology. The hotel agent offered me a new room. After not sleeping for two nights because the room was so cold, I accepted the offer and shuddered at the thought of packing up my stuff at 4am on the second night. He checked the computer, wrote down several numbers. He then knocked on two room doors and wake up TWO guests at 4.45am! Stay out of here if you want a good nights’ sleep!

Great location, very clean and professional. Employees are also super friendly. I would suggest to the managers to developp a ”culture” of tips (ei; puting an envelopp in the rooms so clients can show their appréciation of the cleaning, add the option for tips in the interac machines used at the restaurant on the fort floor,etc.) so the employees get increased working conditions.