Hotel berhampiran Plage de warar, Dakar

Great location, very clean and professional. Employees are also super friendly. I would suggest to the managers to developp a ”culture” of tips (ei; puting an envelopp in the rooms so clients can show their appréciation of the cleaning, add the option for tips in the interac machines used at the restaurant on the fort floor,etc.) so the employees get increased working conditions.

Hotels are supposed to be your home away from home, and in the 10 years I have been traveling, mostly Africa, 34 African countries, and counting, this has been true until King Fahd. My stay in each country is an average of 3 weeks. I get to know the staff and begin to feel welcome and comfortable; there are always small things, but they generally work out with the help of a willing and able staff. This hotel is convenient to work, and as its website boasts, caters to the business clientele, and has WI-FI, if I come back to Senegal, I will stay somewhere else and make do with the traffic. The housekeeping staff at King Fahd will try to accommodate you, and they do as well as possible, given the rules, but the rooms don’t get much of deep cleaning. The view can also be grand, but you have to ask specifically for a room with a view. Ms Khady Diatta at the front desk is always warm and welcoming very professional and made any front desk transaction seamless. Sadly she is but one. King Fahd is uncomfortable from the beginning, you get some help but not without having to beg for help/service from 3-4 different people. They are the most untrained “hospitality” staff I have encountered, and they will tell you what they think you want to hear, not the truth. Zero communication amongst staff. The WI-FI will not work for hours to days, but they will be surprised when you tell them it is not working if you complain to enough people; in my case, 5 people in one day. They sent two people in the AM to confirm the trouble with WI-FI, but they were not IT, and nothing came of it. I Spoke 2 times to the manager (Fatou Naiaye), 2 hours apart, and she told me they had hotspots available. I have never been more uncomfortable after interacting with a manager than with this manager, who became angry, just short of yelling at me after I tried to explain my frustration with the many things promised but unavailable in this hotel. The restaurant for breakfast is a whole other YUCK; the same wet sponge is used to “clean” the table and mat, swipe the mat, but there is a layer of forearm sweat lingering on the tables that, even after I pointed out made the server giggle and made no more effort to clean. There is no spray disinfectant for cleaning. That said, if you show up to breakfast after 7:00 AM, on my first Sunday, they haven’t rid up the tables or reset them, so you have to go look for flatware and napkins as well as a spot to eat, and they literally ask you what you are looking for!! Same breakfast food every day for three weeks. This is when I decided I couldn’t eat in there just take bananas and yogurt; I tried to leave with two pieces of bread on a plate and yogurt with a spoon to my room but was chased down by Maître ď, who took my plate and spoon, now with two pieces of bread in fist and yogurt back to the room. Apparently, the restaurant manager will not allow flatware or plates/bowls to leave unless it is room service. The rooms are musty and damp, even th

We chose this hotel due to reviews here and the location in Dakar. Having traveled in various African countries it sounded like a good deal. We arrived after busy working days in Senegal (for my wife) and Burkina Faso (for me) in the Oceanic. So we needed some calm and quiet and thought - since the hotel is away from the main streets - this would be alright. It was a Thursday night during the Football World Cup 2022 - we would have expected some noise, but since all the games had ended at 21:00 - the night should be calm and quiet. We had some food outside and arrived for the night at about 23:00 with a tremendous noise. - ”oh, it's just the neighbours, they will stop at midnight” - that's what we were told at the reception - this happens every Thursday - apparently. Now if you check my pictures - you can see there is absolutely no noise canceling in the rooms - neither the door, nor the window keeps even a whisper outside - but especially no bass from a 200.000W Karaoke machine. So - incredible noise until about 00:15 - then slowly but steadily the noise went ... We were told this only happens on Thursday - so we left Dakar on Saturday for a tour and decided to give the hotel another go for two nights on our return to Dakar before we headed back home. Big mistake. We arrived back on a Tuesday about a week later. After a long trip all through Senegal - again - for some quiet winding down. And then it started - Tuesday night - Metallica in your room - I am serious - even if I raised my computer volume or the TV volume to the max - no way it could be louder than the noise that entered from the neighbours. Incredible. 22.00 - the receptionist went over to the restaurant and asked them to turn the music down - result: the music volume in the room went down from Metallica, let's say to Johnny Hallyday. So I went down again at 23.00 and asked the reception to go over there again, to call the owner, the police or to find us another room. Now the nigh**are starts. The receptionist was repectless and told me to find a new hotel - if I am not happy with my room and the noise. He will not call the police - and the owner already called the neighbours - everyone helpless - as we found out. I stayed at the reception until 00.15 - the music was still going strong - we were offered nothing - they were helpless and the receptionist rude (he never came back to say he was sorry, neither did the owner encourage that - since we met him again the following night - he barely looked at me). The next morning the owner of the hotel came to explain to us, that there is a political issue and that he can not do anything about the noise. The police will not do anything (that is what he was telling us) that's why he will never call them. Well - if you never try, you never know, as Coldplay said. He told us that they had an agreement, that there will only be noise on Thursdays - we saw how that agreement worked out... And what an agreement that is - I guess that should be

Lovely hotel and facilities are wonderful. Rooms very comfortable with great beds and good showers. Nice amenities too... robes, slippers, etc. One disappointment was the inconsistency in the service we received. For instance, went to the restaurant in the hotel. No one stopped by our table for about 20 minutes, and finally we flagged someone and ordered drinks to start. 40 minutes later, we still had not gotten our drinks - so we left the restaurant and instead went upstairs to the lounge. Service was excellent there. Another example, the pool is open until 8 p.m., but found it impossible to get a towel at 5:30 p.m. Just a bit disappointing for a 5-star resort.

A few days prior to my stay, I sent an email enquiring about airport transfers as my flight would arrive in the middle of the night. No reply. On my day of arrival, after having organized the transfer myself, I called the hotel to let them know I will be coming very late, and they did pick up the phone and spoke English. (And they finally replied to my email after I had checked in and stayed one night, only to let me know they do not organize transfers and referred me to Hertz...) The receptionists speak English and seem reasonably friendly. Check-in was quick, check-out not so. The room was very bare bones, cramped and ascetic, with a rather strong, musty smell hanging around. The floor was made of hard plastic and was filthy, don't wear white socks! There was no luggage rack, probably because there simply is no room for one. There was, however, a desk and chair, a safe and a bed that's great for one person but would be incredibly narrow for two. The pillows were worn out and lumpy. For a hotel built in 2011, I would expect power outlets by the bed, but that was not the case here. No fridge. A/C worked well enough for December, but won't probably be too helpful in summer. Wifi was free and unlimited, but spotty and slow. Don't plan on teleconferencing here. A 0.5 L water bottle was provided and replenished daily. The bathroom came with no bars of soap or shampoo. There was a wall-mounted liquid soap container on the wall, similar to the ones you can find in public toilets. It said, ”hair, body and face wash”. I guess you could wash your dog, clothes and car with it, too. There was a bath mat and two bath towels, no hand towels provided. Water in the handheld shower was warm and pressure was okay. The carpets in the hallways were in desparate need of deep cleaning. Buffet breakfast was served in the lobby from 6:30 to 10 and cost a reasonable 8000 CFA. It was your usual affair: nothing to get excited about, but it will give you a good start of the day. Some hot and cold items, juices, yoghurt. The fresh fruit was nice and the croissants excellent. The same compound has a Novotel hotel right next door, and their informal restaurant on the ground floor serves lunch and dinner. There is a buffet (dinner 17 000 CFA) as well as à la carte, including the famous chicken yassa. The pool is shared by the Novotel and the Ibis. While their homepage claims it is heated, this was not the case, and in December, nights are cool so the water was a bit cold, but bearable. It was open from 9 am to 7 pm. The pool attendant was a grumpy old man who wanted your room number but didn't understand English, not even numbers. Pool towels were left to dry in the sun and then reused without washing, which is absolutely disgusting. I suspected it at first and then got proof by seeing the attendant simply place used towels to dry on furniture on the pool deck, folding them nicely afterwards. And then checked my towel to see that it was both filthy and smelly. Wow. Th

Well, I went there last week with some friends after hearing a lot of good stuff about this place. Our expectations were exceeded literally. Enjoyable atmosphere, exquisite food and a nice view. We got a great customer service from our friend Catherine who took good care of us after leaving the pool. We will definitely be coming back. Thanks for this wonderful experience we had a blast!

I have been to this hotel a few times. The last experience was the worst. I came to this hotel from long way and despite availability, reception asked 80 usd extra for 2 people for 1 or 2 hours earlier check in which i have never came across with something like this considering my big hotel experience. The only good receptionist was Mr ABASSY, he is so sacrificing worker. Safety box was not working and to change the room he came by himself to help me. Also when i was restaurant the waiter insisted to pay at the table but Mr Abassy accepted to put in room bill and we paid for befor check out. The workers there are not aware that they are selling service… Strange attitudes… food at breakfast buffet finished but they dont follow well to bring new food again. waiting waiting… the hotel group must chech these things otherwise customers will move to other hotels i believe… Je suis allé dans cet hôtel plusieurs fois. La dernière expérience a été la pire. Je suis venu dans cet hôtel de loin et malgré la disponibilité, la réception a demandé 80 USD de plus pour 2 personnes pour 1 ou 2 heures d'enregistrement plus tôt, ce que je n'ai jamais rencontré quelque chose comme ça compte tenu de mon expérience dans un grand hôtel. Le seul bon réceptionniste était M. ABASY, il se sacrifie tellement. Le coffre-fort ne fonctionnait pas et pour changer de chambre, il est venu seul m'aider. De plus, quand j'étais au restaurant, le serveur a insisté pour payer à table mais M. Abassy a accepté de mettre la facture de la chambre et nous avons payé avant le départ. Les travailleurs là-bas ne savent pas qu'ils vendent du service… Des attitudes étranges… la nourriture au buffet du petit-déjeuner est terminée mais ils ne suivent pas bien pour apporter à nouveau de la nouvelle nourriture. attendre attendre… le groupe hôtelier doit vérifier ces choses sinon les clients déménageront vers d'autres hôtels je crois…