Pengguna Tetamu
21 Mei 2024
We booked the maharaja suite through mm t seeing the amenities such as swimming pool, jacuzzi, mini bar etc. However upon reaching the hotel we were told by the hotel manager that swimming pool is not yet in operation as the summer has not yet started (yes in later half of may when the whole country is going through extream heatwave situation. For jacuzzi, manager told that it has been discontinued 4 years back and he is not sure why it's still appearing on mm t portal, however upon escalating the matter through mmt, hotel owner accepted that the jacuzzis were damaged by monkeys 2 months back (not sure how) and hence has been discontinued. The local mm t representative amit sohail was of no use and clearly conveyed that you will be provided whatever is mentioned in the mm t voucher which obviously is generated upon making payment in advance. Level of arrogance of mr amit was such that he even mentioned to do whatever i can do in this regards and told the hotel staff to do check out for me by providing half of the money paid by me as refund. Food specially dinner buffet was very average that can be found in any local dhaba. Views from the rooms were not at all worth the money. You can find much better and cheaper hotels in subhash ch-auk or gandhi ch-auk area. Overall very disappointing experience.
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