Hotel Fairfield by Marriott di Dallas

We had booked another hotel in downtown Dallas however there was a problem with the booking so we ended up here at the last minute. Pros * The staff were helpful and accommodated our request for adjoining rooms * The rooms and bathrooms were refurbished and large * The free buffet breakfast was amazing * The washing machine, detergent and dryer were free * The hotel was close to the convention centre Cons * The only downside was the location - the street behind the hotel is lined with the tents of homeless people and there were always unsavoury looking people loitering around the area. Although we were only 4 blocks away from several restaurants we didn't feel safe walking there but we just caught Ubers/Lyfts instead of walking for less than $10 USD.

What a great room and great location! The hotel was new and clean; our room was spacious and comfortable, and the breakfast was yummy. We have only a couple of complaints. 1. We had a drawer in our room that would not stay shut. We told the front desk as we left. He replied that they were aware and that they had taped the drawer but someone had taken off the tape. Well, that response was certainly a disappointment. I don't think that the solution is tape. 2. The coffee maker was in a shelf that appeared to be made for it. However, the design was not as good as it appeared. There was no plugin. Nonetheless, I would definitely recommend this hotel as a great option if visiting downtown Dallas if you don't want to pay the cost of a downtown hotel.

Dengan penginapan di Fairfield Inn & Suites Dallas Medical/Market Center di Dallas (Daerah Reka Bentuk Dallas), anda akan berada dalam lingkungan 5 minit memandu dari Dallas Market Center (Pusat Pasar Dallas) dan Pusat American Airlines. Hotel ini berada 4.4 km dari Pusat Konvensyen Kay Bailey Hutchison dan 15.9 km dari Pusat Beli-belah Galleria Dallas.Nikmati pelbagai jenis kemudahan rekreasi yang disediakan, termasuk kolam renang terbuka dan pusat kecergasan 24 jam. Kemudahan tambahan di hotel ini termasuklah akses Internet wayarles percuma dan pendiangan di lobi.Dapatkan sesuatu untuk dimakan di bar/deli snek yang disediakan untuk tetamu Fairfield Inn & Suites Dallas Medical/Market Center. Sarapan Eropah percuma disajikan pada setiap hari dari 6:00 hingga 9:00.Kemudahan yang ditampilkan adalah termasuk pusat perniagaan 24 jam, daftar keluar ekspres dan perkhidmatan pencucian kering/dobi. Letak kenderaan sendiri (tertakluk pada bayaran) terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 116 bilik tamu yang menampilkan peti sejuk dan Televisyen LCD. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program satelit disediakan untuk hiburan anda. Bilik mandi dilengkapkan dengan gabungan pancuran/tab mandi dan pengering rambut. Kemudahan yang disediakan merangkumi peti besi muat komputer riba dan meja serta telefon dengan panggilan tempatan percuma.

On 11/11/2023, The night auditor Robert knocked on room door at 6:50am while I was in bed just falling as sleep. On the second knock, he unlocked the door and barged in without my permission. Luckily the inside lock stopped his entry. At 11:30pm on the same night, he return to knock harder and say, “You do not have a reservation and have 10 mins to be downstairs or he will call police to kick me out! Had already dressed in nightgown and about to wash my face in the bathroom at the time. I felt very uncomfortable from the morning already. He demanded I open the door to talk with him knowing I was not dressed properly. Security for the property was present. Robert was very aggressive, loud, yelling over my responses. Never in all the years traveling has any in employee in hospitality industry behave in this fashion. Checked into hotel 11/1/2023 and already a paying guest in the same room all week. I sat in the lobby for 3 hrs with uncontrollable panic attacks, shakes and could not talk much let alone move out of room at 1 am. As a Titanium Elite member, the rest of the hotel staff had been wonderful all week. This was a horrible experience! Felt like Robert was going to attack me. I left this hotel with the local police escorting me out the front door per Robert’s request. If I did not leave, Robert was going to file criminal trespassing charges. This was embarrassing, degrading, unprofessional and handled aggressively by this employee. Robert did not apologize or offer any aide during the three hour panic attack. Rm #226.

It was very comfortable and I loved the little shampoo and conditioner as we forgot to bring our own

To begin this is a new hotel, it is position next to a Mexican bus depot and a lot of construction. It has sketchy people staying there. It is not in a good location in Dallas. Upon my arrival, I wanted to change hotels to a safer area because there is barbed wire around the gate which was a total issue for me. Upon check in, the over night receptionist AGREED that it was not a safe area and she understood me wanting to check out, however it was 2am and a long drive from Houston. She encouraged me to stay one night and see. This was a 4 night business trip, they had security so I did stay, she upgraded the room- great. The rooms were clean but the staff is incompetent. Housekeeping cleaned the room and reset the door- had to go get a new key. The breakfast was BAD and it is normally a lot better when we stay at other Marriott with free breakfast. On the last day I come down and asked the manger could I check out as I noticed my corporate card was charged and needed the correct card to be used. He said it was too early to check out (as I was trying to resolve the issue) but that the charges on the corporate card were only holds and when I got ready to leave I could use another card. I attempt to check out that evening, and the receptionist tells me she can’t check me out with a different card!!! Currently the charges remain on the corporate card. It’s ridiculous that no one outside of the manager can refund and charge another card. She calls the manager he does not answer. I email the manager he does not respond. The receptionist was totally clueless and undertrained. Ledger issues can happen but someone should be available to help. I am a platinum elite member and I am totally disappointed by my experience here. Will never return!