W Dallas - Victory

乾淨，區位好。

很棒的位置，對面就是體育館和比賽結合完美旅程。~

There was construction going on which we were not informed about prior to check-in. Our room Was on the third floor and the hammering was constant from about 8am on. For $500 a night - it was absurd. When I called the front desk and asked to speak to a manager, I was told he would call me back - he never did.

The notice of the construction in the lobby was starkly inaccurate of the sounds and effects. It sounded like there was work being done in the room upstairs. We could hear the tools and the workers and all the banging. We woke up thinking someone was trying to break in the room. The notice did not mention how loud and piercing there sounds were. I was told that the employees also had to deal with it when I am the guest. Also when we returned after the Madonna show, there was no elevator service and the staff wouldn’t let us use the stairs while there were more than 50 people gathering plus more coming from the show. I am shocked at the attitude of “deal with it.” I was told a manager would call me and never did.

The room was very nice but for that price per night the beds were horrible! I expected a bed I did not want to get out of not one I couldnt wait to get out of. Otherwise, it was a nice stay.

The interior looked pretty average. It looks like they were doing some remodeling, so I didn’t see a whole lot beyond the lobby on the first floor. There’s a bar right across from the front desk, which looked really nice inside. I had a room on the third floor with a king sized bed. I’ve stayed in hotels that were far less expensive that looked nicer. The way the room was set up was very odd. You open your door and step into the bathroom/ front entrance. That room is divided by a curtain (?!?) and and giant door/mirror/divider. The king sized mattress needed to be swapped out with a new one, because the springs in the side I slept on were worn out and I could sink down into. We ordered breakfast via the card you fill out and hang on the outside of your door by 2 am, and my order was incorrect. They had two extra dishes we didn’t order and the two omelets we did order were prepared with the wrong ingredients. We ordered a large pot of coffee and got a small/medium sized French press that we got 3 whole cups of coffee out of. The breakfast ended up costing $77, so that was very disappointing. All in all, I’ve stayed at much worse and better hotels. To me, this was an average hotel, at best that I would not recommend to anyone else. There are much better options available in the area.

Great location! Quick and easy access to American Airlines Center. Nice room, but I guess we expected a little more for the price. The showers only have a half door, so water sprays on the floor. The bathroom is also only closed off from the room with a curtain rather than a door.

Beautiful hotel. Staff are all very friendly and helpful.

Beautiful hotel, perfect location for an event at America Airlines Arena. Food options and movie theater walkable. Checkin at 4pm is on the later side of most hotels. Valet helpful.