Hotel berhampiran Sri Anandarama Viharaya, Dambulla

As someone who has visited quite a few places abroad and locally, I have never visited the hotel that was so well thought out from construction and where the owners put a lot of love and care into the creation of the property. That is tremendously let down by the distasteful lack of service and cost cutting by the management company, which in this case is Thilanka. Starting off with the welcome, the security attendant was not bothered and just directed us to another place. No welcome towels or ease of check in. As a local group we were treated as some sort of unwanted vagabonds. Upon check in, out of 6 rooms, 5 were checked in and a single was not. The front office manager Hasintha was rude and just said hotel policy is 2 pm check in. He did not offer any apology, any reason and he didn't make any effort to correct the situation. When we went to the rooms there was no linen, no bath mats, no amenities. We informed the reception and they reverted that the linen was in the laundry so therefore there aren't any towels! We made it a point to inform the GM and to try and rectify the situation. He did get the housekeeping to provide the linen. Along with a few amenities and this was appreciated. However this was followed up with even shoddier service from the hotel staff. The lunch was a cheap cost cutting approach of just a sri lankan lunch, with barely any meats. The same can be said for the breakfast, which was mediocre. The place is very overstaffed, but nobody is actually doing anything or making an actual effort. The management don't seem to be concerned. The 24 hour reception seemed to be closed at 10 30 pm. We were yelling for a staff member and a dishevelled individual came out, we requested for some water and he just informed they had run out of water! We were obviously irate so we started making a fuss, at which point he called the housekeeping department and we suddenly got water. The next day when we asked for toothpaste or a dental kit they informed they don't provide those. However for the foreigners they are provided with all the necessary amenities. I understand if they don't want to stock it, but if you call the reception and ask for a dental kit, it is completely unprofessional to refuse and just state that they don't issue them. The good things are about the property is the maintenance and the landscaping. However the service and food is what really destroys the reputation Its dissapointing because the property looks like it was a great property that is ruined by bad management. Cheap ideas like cutting off the air conditioning in the restaurant and just switching on the fans and opening the windows in the scorching weather is just short term gains, and affecting the future of the property. The construction and fittings have been done with care. However the property staff needs to have a major change in their approach to customer service.

Absolut schönes Hotel mit sehr freundlichem Personal! Das Restaurant ist absolute Spitze (wir haben nur a la carte gegessen) und das bei erschwinglichen Preisen! Extra Wünsche wurden herzlich umgesetzt (Jahrestag Dekoration und sogar ein Kuchen zum Dessert!). Wir haben unseren 4 Tägigen Aufenthalt geliebt und super entspannt. Einzig allein die Lage ist etwas abgelegen, wer jedoch mobil ist oder gerne tuktuk fährt sollte einen Aufenthalt unbedingt einplanen. Es ist klasse !

Sundaras Infinity Jungles Resort is an absolute gem nestled in the heart of Dambulla, offering a tranquil escape with breathtaking views of the Dambulla Cave Temple and Sigiriya Rock. The resort perfectly blends modern luxury with nature, providing guests with an unforgettable jungle retreat. The jungle pool overlooking lush greenery is a standout feature, creating a serene ambiance perfect for relaxation. The rooms are spacious, beautifully designed, and equipped with all modern amenities, ensuring a comfortable stay. Guests will love waking up to the soothing sounds of nature and enjoying the stunning sunrise views. The staff at Sundaras Infinity Jungles Resort are exceptionally friendly and attentive, going above and beyond to make each guest’s experience unique. The food is another highlight, with a variety of local and international dishes served fresh, catering to all palates. For those seeking adventure, the resort offers convenient access to nearby attractions like the iconic Dambulla Cave Temple and Sigiriya Rock, making it an ideal base for exploring the region. Whether you’re traveling for relaxation, romance, or adventure, Sundaras Infinity Jungles Resort promises an unforgettable experience. Highly recommended!

I wanted to take a moment to express my heartfelt gratitude for the outstanding hospitality during my recent stay on 8th December at Sigiriya Kingdom Resort - Dambulla . From the moment I arrived, I felt welcomed and cared for by your attentive and professional staff. Thank you once again for making my stay so enjoyable and comforatable with my three kids.The restaurant staff was totally tendered a child friendly service.I will certainly recommend your hotel to others and look forward to returning in the future.

Dear Readers, 1. I and my wife stayed in this resort for one night (Check In 10 Dec 2024 & Check Out 11 Dec 2024). 2. I had booked this hotel through Ms CEYLO TRAVELS,COLOMBO as one destination out of our 14 nights itinerary to Sri Lanka. 3. It was quite a disappointing experience since this hotel was offered to us a 4-Star hotel by Ms CEYLO TRAVELS. 4. It is very highly overrated as is seen from the previous reviews in contrast to the standard of ambience ,hospitality, amenities and choice/quality of meals. 5. Good Points, a. The hotel is situated in a jungle like serene environment. The sounds of birds can be heard in the morning/evening. b. The hotel has a nice swimming pool which is located next to the restaurant. 6. Bad Points. a. The rooms have a dampness in the air and are not aired regularly and properly. b. The standard of toiletaries in the washroom was very substandard. c. The room and the washroom does not adequate lighting arrangement. d. The hotel does not have laundry services which is a normal amenity expected in a 4 Star hotel/resort. e. The hotel provides only two 500 ml mineral water bottles for one night stay. The extra water bottles asked for by us were levied at DOUBLE the MRP listed on the water bottle which is violative of legal provisions. 7. Standard of Food. a. The standard of food in terms of quality and choice was extremely limited and very minimalistic for vegetarians like us. b. We had to be contended with items like Dal,Curd and plain rice. c. The standard of bakery items was highly substandard. d. The standard of service was also not upto the mark. e. The variety/quality has NO comparison with the one we came across at Hotels like Trinco Blu beach resort at Tricomalee merely one day ago on 09 Dec 2024 and at Mandara Resort, Mirissa later on 15 Dec 2024. 8. Summary. A. This jungle resort is a 3-star standard and is highly overrated in the reviews. I assume the visitors don't have patience and inclination to write a thorough, comprehensive and realistic review. B. I would also admit that I had made a huge mistake by booking my 14 nights tour to Sri Lanka through Ms CEYLO TRAVELS,COLOMBO. This company is into excessive profiteering and is making a fool of the Foreigner Customers like us after taking 10% advance before reaching Sri Lanka and collecting balance 90% in CASH (USD or INR) immediately on arrival at Colombo. C. I would therefore suggest that the Foreigners especially Indians MUST not use the services of this company which is looting its customers in a systematic and organised manner, knowing fully well that it will be very difficult and highly un- economical for a foreigner to sue them on the Sri Lankan soil. ANIL KUMAR JOSHI Indian Citizen