Hotel dengan Khidmat Ambil/Hantar di Dambulla

As someone who has visited quite a few places abroad and locally, I have never visited the hotel that was so well thought out from construction and where the owners put a lot of love and care into the creation of the property. That is tremendously let down by the distasteful lack of service and cost cutting by the management company, which in this case is Thilanka. Starting off with the welcome, the security attendant was not bothered and just directed us to another place. No welcome towels or ease of check in. As a local group we were treated as some sort of unwanted vagabonds. Upon check in, out of 6 rooms, 5 were checked in and a single was not. The front office manager Hasintha was rude and just said hotel policy is 2 pm check in. He did not offer any apology, any reason and he didn't make any effort to correct the situation. When we went to the rooms there was no linen, no bath mats, no amenities. We informed the reception and they reverted that the linen was in the laundry so therefore there aren't any towels! We made it a point to inform the GM and to try and rectify the situation. He did get the housekeeping to provide the linen. Along with a few amenities and this was appreciated. However this was followed up with even shoddier service from the hotel staff. The lunch was a cheap cost cutting approach of just a sri lankan lunch, with barely any meats. The same can be said for the breakfast, which was mediocre. The place is very overstaffed, but nobody is actually doing anything or making an actual effort. The management don't seem to be concerned. The 24 hour reception seemed to be closed at 10 30 pm. We were yelling for a staff member and a dishevelled individual came out, we requested for some water and he just informed they had run out of water! We were obviously irate so we started making a fuss, at which point he called the housekeeping department and we suddenly got water. The next day when we asked for toothpaste or a dental kit they informed they don't provide those. However for the foreigners they are provided with all the necessary amenities. I understand if they don't want to stock it, but if you call the reception and ask for a dental kit, it is completely unprofessional to refuse and just state that they don't issue them. The good things are about the property is the maintenance and the landscaping. However the service and food is what really destroys the reputation Its dissapointing because the property looks like it was a great property that is ruined by bad management. Cheap ideas like cutting off the air conditioning in the restaurant and just switching on the fans and opening the windows in the scorching weather is just short term gains, and affecting the future of the property. The construction and fittings have been done with care. However the property staff needs to have a major change in their approach to customer service.

Sundaras Infinity Jungles Resort is an absolute gem nestled in the heart of Dambulla, offering a tranquil escape with breathtaking views of the Dambulla Cave Temple and Sigiriya Rock. The resort perfectly blends modern luxury with nature, providing guests with an unforgettable jungle retreat. The jungle pool overlooking lush greenery is a standout feature, creating a serene ambiance perfect for relaxation. The rooms are spacious, beautifully designed, and equipped with all modern amenities, ensuring a comfortable stay. Guests will love waking up to the soothing sounds of nature and enjoying the stunning sunrise views. The staff at Sundaras Infinity Jungles Resort are exceptionally friendly and attentive, going above and beyond to make each guest’s experience unique. The food is another highlight, with a variety of local and international dishes served fresh, catering to all palates. For those seeking adventure, the resort offers convenient access to nearby attractions like the iconic Dambulla Cave Temple and Sigiriya Rock, making it an ideal base for exploring the region. Whether you’re traveling for relaxation, romance, or adventure, Sundaras Infinity Jungles Resort promises an unforgettable experience. Highly recommended!

I wanted to take a moment to express my heartfelt gratitude for the outstanding hospitality during my recent stay on 8th December at Sigiriya Kingdom Resort - Dambulla . From the moment I arrived, I felt welcomed and cared for by your attentive and professional staff. Thank you once again for making my stay so enjoyable and comforatable with my three kids.The restaurant staff was totally tendered a child friendly service.I will certainly recommend your hotel to others and look forward to returning in the future.

清潔で過ごしやすくとても良かったです！快適に過ごせました。 ・シャワーの温度もぬるくなく良かった ・wifiがすぐ切れる事も無く安定していた ・ドライヤーとタオル、紅茶がある ・ウエルカムドリンクが美味しかった ・親切 ・バス停が近い、シーギリヤへ行きやすい ・Pizza Hutが近いので、最悪ここで晩ごはんを調達出来る ・騒がしさはなかったので、のんびりと過ごせる ・道路に面しておらず少し奥まった場所にある ・はっきりした「レセプション」という場所が無いので、質問がある場合は敷地内の家を尋ねる感じになるぽい？ ・蚊が入ってくるので絶対にドアは開けっ放しにしない

Kalundewa retreat is a beutiful place designed preserving the nature. The service provided is also as expected and the food was also tasty. Staff is also nice and friendly and is always available for anything you need. We stayed at karanda chalet and the chalet was also spacious enough. The garden is also well maintained and overall it’s a beutiful place. Few recommendations that is better if done. 1. On top of the karanda chalet outdoor pool it’s a tree with lots of bats. As nature calls their feces also sometimes fall into the pool and a lot of leaves too fall into the pool. We are very happy to see the pool in the middle of nature but having a dip and swimming in that outdoor pool is a bit risky.. so we didnt swim. If you can please clean the pool as much as possible before the guests arrive and try to come up with an idea to cover the pool when not in use. 2. So many glasses at karanda chalet are at a location that is not possible to clean daily.. clean them as much as possible and try to clean the outdoor glass doors before the next guest arrives ( so they have a crystal clear view through the glasses) 3. When we arrived a lot of leaves were fallen on the outdoor deck and the day bed cushions were not cleaned. I understand that according to the location of the karanda chalet if is very hard to keep it clean with the monkeys and the massive amount of large trees on top of it but I feel you can give a bit more effort to clean and keep to give a good looking first impression about the chalet to the guests. Please clean the outdoor day bed cushions and keep them separately so the guests can use them when needed ( otherwise the monkeys sit on them and make it dirty) 4. Bathroom is nice but being a five star hotel the bathroom amneties could have been of better quality. When ever possible please replace them to a luxury category. Also please keep up with your service. We had a nice stay there.