I Abdul Samad Shaikh. resident of India booked an hotel in dammam through Agoda online on 26th of September 2022 with booking ID NO 781964833 and reference ID 2867255590, the hotel was named as SWISS INTERNATIONAL AL HAMRA HOTEL DAMMAM Saudi arabia in dammam situated at king khalid street madinath Al umal Saudi Arabia 31431. Agoda showed me on his site this hotel is 4 star property with review of 7.4, which i thought is quite good enough for a business delegate like me to stay, when i reached hotel in the evening around 6:30 pm the Magrib prayer was going on so there was no one at the counter to attend me, so i waited for 5-10 minutes on the counter then the receptionist came and attended me and he asked me to pay the amount for 3 night and 4 days 672 Saudi riyal there was no bell boy to drop my luggage till my room no 129, so i managed on my own and brought the luggage to my room after a tired full journey I tried to take a shower when i opened th tap waited for 15 minutes for hot water but there was no hot water in the tap then I called to housekeeping but nobody responded I tried 5 to 10 times but nobody responded then I called to reception and i asked them about the housekeeping number is not working nobody is responding then they asked me what i want, I informed them that i required hot water for bath but there was no hot water in the bathroom, then they said that we are trying to fix it the boiler is not working i said okay fine may be tomorrow morning I'll get it in the morning, on 27th when again i checked the tap there was no hot water then i called again the housekeeping in the morning but the same thing happened nobody was responding on that line then I called again to reception and raised a complain for hot water they replied me that the temperature outside is hot so I don't think so you require the boiler, i replied who gave you the tag of 4 star property this is the basic necessities and how could you say me that I don't require that, they replied me there is no benefit of talking about the rating if you have a problem than you can raise your complain to Agoda because you didn't make a direct reservation to us, if you have made booking direct with us we would have refund the amount as inconvenience cause. I said okay fine thank you, then i raised a complain on Agoda customer support chat, that I came here for my business purpose trip due to incooperative inappropriate misguided from Agoda I couldn't take a bath and not attend my meeting so because of Agoda I couldn't reach my meetings which led to a complete loss to my reputation and money and time then I asked Agoda try to solve this problem or else shift me to another property, Agoda replied me that we had raise your concern to the property and once we get a reply from property we will let you know, then they reply after 4 hrs that we have talk to our supplier and he has email to property to refund amount for rest of your stay you will be getting charged on
Sangat Baik
48 Ulasan