Hotel Courtyard di Dearborn

First time in Henry by Autograph, a very classy classic hotel property, great service. Staying here since middle of last week and still a few days more to go. But it’s important to share issues faced here which is probably a process defined in this particular case. I have been leaving my laundry filling out the form diligently every day… but no one cares to pick despite it being prominently propped up every single day… this is odd. Second most important stuff happened today, I always press my clothes prior evening and use the iron and the ironing board was trying the same just now only to realize that the iron had some melted material stuck on the ironing surface, I never expected this to be a possibility as I was just pressing my expensive shirt and found a stain mark on shirt and looked at the iron base in horror to see a patch of dark material stuck, which now melted or something and stained shirt I have complained to the reception team and they said they will replace my board and iron and am waiting …… not even sure who will pay for the shirt now … Professionalism is an opportunity for sure and house keeping standards in ensuring all equipment offered to guests are working and in the very least doesn’t damage guest requirements .

Elevator was not working. Staff were friendly. Breakfast was oatmeal and beagle.

Menginap di sini selama beberapa hari apabila saya pergi ke Muzium Permotoran Ford pada Hari Tahun Baru. Sangat berpuas hati dengan hotel ini, betul-betul bersebelahan dengan stesen kereta api dearborn. Walaupun hotel ini tidak besar, ia adalah kos efektif. Sarapan pagi disertakan. Terdapat pelbagai jenis sarapan pagi. Bilik-bilik bersih. Perkhidmatan meja depan sangat bersemangat. Terdapat kolam renang kecil di tingkat satu, tetapi anda perlu membawa pakaian renang anda sendiri. Ia sangat dekat dengan Muzium Permotoran Ford dalam satu garisan lurus, dan anda perlu berjalan-jalan. Terdapat pasar raya di jalan di mana anda boleh membeli makanan yang dimasak.

전체가 펫 프랜들리 숙소 입니다 참고하세요 저희 옆방에 대형견과 함께 있어 짖어 되서 방 교체를 요청했고 다행이 바로 해결해 주었습니다 하나 아쉬움은 체크인시 프론트 여자 직원이 친절하지는 않아요

Dengan penginapan di Extended Stay America Suites Detroit Dearborn di Dearborn, anda akan berada hanya 3 minit memandu dari Greenfield Village dan 6 minit dari Muzium Henry Ford. Hotel ini berada 16.4 km dari Kasino MGM Grand Detroit dan 16.7 km dari Arena Little Caesars.Gunakan kemudahan sesuai yang disediakan seperti akses Internet wayarles percuma, penggunaan percuma kemudahan kecergasan berdekatan dan mesin layan diri.Sarapan segera percuma disajikan pada setiap hari dari 6:00 hingga 9:30.Kemudahan yang ditampilkan adalah termasuk meja/kaunter hadapan 24 jam, kemudahan dobi dan peti simpan selamat di meja/kaunter hadapan. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah sebuah daripada 93 bilik tamu, yang menampilkan dapur dengan peti sejuk dan dapur. Televisyen skrin rata dengan program kabel menawarkan anda hiburan, sedangkan akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Kemudahan yang disediakan merangkumi telefon serta meja dan ketuhar gelombang mikro.

I have stayed here many times in the past, but this visit was horrendous! I arrived there about 12:30/1 am and there was some kind of “party” in the patio area right outside the front desk area. There were about 15-20 people, liquor bottles all over the table, people smoking cigars, no where really to park, and it was not the first thing I wanted to see when I got to my hotel after a long day (on a WEDNESDAY/THURSDAY at 1 am)! I also “checked in online” the day before and was waiting for my mobile key (or so I thought), but never got a key so I was told to go to the front desk so I did. When I got there and gave her my ID it was taking a while so I asked was there an issue? I didn’t get an answer so I told her I checked in online everything should be ok, well I was told “we don’t do online checkin or have mobile keys here so I’m finding your room now.” Wow!! I was also asked to sign a form to acknowledge the “quiet hours” starting at 10 pm, no smoking and no party policy”. That was fine (even though there was a full fledge “party” a few steps away! I also pointed out their form said the room deposit said $100 per day and when asked to clarify I was told, it didn’t matter what it stated it is $100 total! Smdh!! THEN to make matters worse, the elevator didn’t work!! I was in the 3rd building on the 3rd floor and had to lug all my luggage up the stairs! The hallway had sheets thrown on the floor and when I got to my room the air conditioner was running! No problem, I’ll just turn it off right! NO! I switch it off NOTHING, I turned up the temp expecting the heat to come on, but more cold air came out!! So I called the front desk to ask if I could have another room because the air wouldn’t shut off. I was told there are no more rooms and maintenance is offsite until tomorrow, so I asked am I supposed to freeze? She apologized and said there’s nothing she could do until the next day! Huh!! I kept messing with the thermostat and end up trying the “heat emerg” setting and the heat finally kicked on. I was able to set the temp at about 79 and once the room got to 79 it finally cut off. The room was also dirty and the toilet took 30-45 mins to fill, so when the maintenance guy came the next day at about 11:30 am, I told him what happen with the thermostat & he was nice but he didn’t know exactly what the problem was to fix it! At that point I was frustrated and just said if it stays off at the “heat emerg” setting I was fine. I told him about the toilet and he did fix that with a new part. The elevator worked early that day, but when I returned Thursday night it was off again!! There was (what I later learned) a “family staying next door and also across the hall. Well I guess they could not get adjoining rooms so they kept their doors open with the latch keeping the door ajar so EVERYTIME, they went in and out you heard the doors banging against the metal hook. I don’t know if they were living there or what but they were there my entire 5.5 days and

Fresh and clean, although there is some visible wear and tear at the hotel it was sufficiently clean ( bathroom had a few things that my clean nut eye saw) and comfortable. The bed had ample pillows with both feather and synthetic filled pillows. Often I need to request non feather pillows as I’m allergic to feather. The hotel staff were very friendly and helpful. The young man whose name I missed was very helpful and they ensured we had what we needed and we were happy. Special thank you to Linda who arrives early morning to put out the fabulous continental breakfast! Her friendly and helpful demeanour was appreciated. I only gave a 4 star rating because I felt the bathroom should be the cleanest space in the room. Thanks for a great night sleep, would definitely stay here again if I’m in the area.

Arrival There was no one at the desk. Therefore I had to call reception to create something and eventually this young lady appeared. I was not acknowledged as a diamond not offered an upgrade. Then she hey wanted to charge me 100 dollars for incidentals. When I challenged it was actually in case I did damage to the room. As a diamond member do you think IHG would be concerned about me damaging a room. I was incensed by this. I understand a hold for extras I told them I was staying one night sleeping and going. The young lady was clueless. The room was drab however the bed was comfortable. The air con was quite noisy. Luckily only staying one night. Breakfast well OMG it’s clear they don’t give a crap about the environment. Plastic key cards. Plastic cutlery. Each slice of bread wrapped in plastic. Plastic plates. The food was not worth it. After a few bites I decided to get breakfast at airport. Check out. The chap was dressed like he was at home playing a video games. However we was more clued up and apologised for the check in. However when I mentioned plastic at breakfast he couldn’t see why that was a problem. Don’t the young ones get taught about recycling and environment. In schools in USA.

Di tengah-tengah Dearborn, A Victory Inn - West Dearborn berada dalam lingkungan 5 minit memandu dari Greenfield Village dan Lawatan Kilang Ford Rouge. Hotel ini berada 4.2 km dari Muzium Henry Ford dan 4.7 km dari Fairlane Town Center.Gunakan kemudahan sesuai yang disediakan seperti akses Internet wayarles percuma, pendiangan di lobi dan bantuan pelancongan/tiket.Kemudahan yang ditampilkan adalah termasuk perkhidmatan pencucian kering/dobi, meja/kaunter hadapan 24 jam dan kakitangan berbilang bahasa. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 77 bilik berhawa dingin yang menampilkan ketuhar gelombang mikro. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Bilik mandi dilengkapkan dengan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi meja dan pembancuh kopi/teh serta telefon dengan panggilan tempatan percuma.