Temukan Penginapan Anda di Dearborn

We booked 2 rooms one with 2 double beds and a pull out couch and one with a king bed and a pull out couch. The room with the two double beds was much more spacious and had much more room in the kitchen area including an area to eat as well. Rooms were nice and comfortable. Rooms are starting to need some upkeep. The carpet was needing some repair and the kitchen cupboards needed repair as well. But overall it’s a great spacious room. They do need more cooking utensils and cook wear if you plan on cooking as they don’t have much to work with. The free breakfast was great, the lady hosting and making breakfast was a bit grumpy though. The lady who checked us in Friday night was fantastic went above and beyond! The pool was beautiful! And nice and warm!

Elevator was not working. Staff were friendly. Breakfast was oatmeal and beagle.

I was in town for a family function and I stayed at The Henry Autograph Collection for the first time and was very pleased! Good: 1. Rooms are nice, the bed is comfortable. 2. Everyone I encountered was friendly and helpful. 3. The hotel lobby is beautifully decorated and it feels wonderful to enter the hotel. 4. The hotel is close to restaurants, shopping, and freeways. 5. My room ahead a view of the Renaissance Center and the Ambassador Bridge! 6. There was a small fridge in the room and it did a wonderful job of keeping my drinks cold. Could be Better: 1. Parking is not convenient but self-parking is free. I wish there was a hotel entrance closer to self-parking. 2. Housekeeping is by request only. I declined housekeeping but there were only enough towels for one person for one night. When I requested additional towels, they were immediately brought to my room. 3. The furniture in the rooms was a little worn. But the room was clean. Overall, I really enjoyed staying at this hotel! I would highly recommend this hotel and I plan on staying here again.

非常滿意 環境舒適

I have stayed here many times in the past, but this visit was horrendous! I arrived there about 12:30/1 am and there was some kind of “party” in the patio area right outside the front desk area. There were about 15-20 people, liquor bottles all over the table, people smoking cigars, no where really to park, and it was not the first thing I wanted to see when I got to my hotel after a long day (on a WEDNESDAY/THURSDAY at 1 am)! I also “checked in online” the day before and was waiting for my mobile key (or so I thought), but never got a key so I was told to go to the front desk so I did. When I got there and gave her my ID it was taking a while so I asked was there an issue? I didn’t get an answer so I told her I checked in online everything should be ok, well I was told “we don’t do online checkin or have mobile keys here so I’m finding your room now.” Wow!! I was also asked to sign a form to acknowledge the “quiet hours” starting at 10 pm, no smoking and no party policy”. That was fine (even though there was a full fledge “party” a few steps away! I also pointed out their form said the room deposit said $100 per day and when asked to clarify I was told, it didn’t matter what it stated it is $100 total! Smdh!! THEN to make matters worse, the elevator didn’t work!! I was in the 3rd building on the 3rd floor and had to lug all my luggage up the stairs! The hallway had sheets thrown on the floor and when I got to my room the air conditioner was running! No problem, I’ll just turn it off right! NO! I switch it off NOTHING, I turned up the temp expecting the heat to come on, but more cold air came out!! So I called the front desk to ask if I could have another room because the air wouldn’t shut off. I was told there are no more rooms and maintenance is offsite until tomorrow, so I asked am I supposed to freeze? She apologized and said there’s nothing she could do until the next day! Huh!! I kept messing with the thermostat and end up trying the “heat emerg” setting and the heat finally kicked on. I was able to set the temp at about 79 and once the room got to 79 it finally cut off. The room was also dirty and the toilet took 30-45 mins to fill, so when the maintenance guy came the next day at about 11:30 am, I told him what happen with the thermostat & he was nice but he didn’t know exactly what the problem was to fix it! At that point I was frustrated and just said if it stays off at the “heat emerg” setting I was fine. I told him about the toilet and he did fix that with a new part. The elevator worked early that day, but when I returned Thursday night it was off again!! There was (what I later learned) a “family staying next door and also across the hall. Well I guess they could not get adjoining rooms so they kept their doors open with the latch keeping the door ajar so EVERYTIME, they went in and out you heard the doors banging against the metal hook. I don’t know if they were living there or what but they were there my entire 5.5 days and

Overall, the hotel is clean and well maintained. However When we arrived to check in, our room was not ready until around 3:25 PM which was very disappointing, as we were very tired from driving long hours. During the night, the cleaning guy at the lobby was very noisy, speaking loudly on his phone speaker, while we were trying to relax and have coffee, thus we left the whole lobby for him and went to our rooms.

be sure that this is the worst service i’ve ever seen in a hotel, period. I tried to do something nice for my girlfriend, called 8 times from Spain making sure that she would have flowers delivered to her room for her birthday, the entire staff was completely misaligned, some said it was possible to add chocolates or cake to her room delivery, others said nothing was possible at all. At the end of the day, when i called a 9th time, it turns out they delivered them to the wrong room and wouldn’t even have realized if i hadn’t called them back again. this is the worst service i’ve ever seen in a hotel as well as the worst management and staff i’ve ever spoken to, period. even if this were a 1 star hotel, let alone a 3 star hotel.