Hotel DeSoto County dengan Spa

My name is Susan Newton I am an IHG member. When I booked this hotel thru IHG I was given the amount of $75.82 per night. $20. 47 taxes/gharges for 3 nights equalling $247.9 08/28/21- 08/31/21 I was put in room #325. On 08/29/21 I woke up early morning with an infestation of ants in my room. The ants were all over the desk, the table and on my clothing. I was horrified and in total disbelief. I immediately called thr front desk. The attendant came to my room saw the infestation of ants. She then exterminated the area with a bug spray. Shortly after I was assigned another room. Room #111. I spent the majority of that morning washing my clothes. 2 of the dryers in the laundry room was broken and all 3 washers were taken by other residents. The attendant was kind enough to help me put my items in the laundry room. I was not offered a valet to clean my clothes. I had to buy laundry detergent to was my own clothes. To soften the blow I was offered a discount for each night stay down to 65.00 per night. I accepted the offer. In room #111 the bath tub has a large slit that could cause a cut. I avoided stepping on it. Very uncomfortable shower. I didn't complain because I felt... this is as good as it gets. Very disappointed. I was already stressed. I slept with lights on, afraid of more bugs crawling on me. On 08/31/21 when checking out. I get a final bill for the amount of $247.94. The same amount that was quoted when originally booking the hotel. No adjustments. Matter of fact I was charged more for the first night than what was quoted thru IHG. I waited for over an hour while the front desk personnel tried getting in touch with management. I was told to write a letter and someone will call me later and adjust the cost. I have pictures and videos of my experiences. This is not what a clean promise and good customer service entails. These matters should have been handled and addressed by management immediately. I have yet to speak to a manager. I have more videos and pictures. But the file is too large to attach. I need answers immediately. I need an official apology from IHG and the Management staff of Candlewood Suites. I want the refund that is due to me. Sent from Yahoo Mail on Android Sent from Yahoo Mail on Android

The first room offered had a broken and unusable shower which should have been noticed if the room had been properly cleaned. Bath had black hairs in it. Second room was on other side of building so was facing the road and noisy. The bed was comfortable but felt damp. The fridge had broken shelf bits in it, and the micro door lock very hard to open. If you asked at Reception, you could get complimentary bottled water. The lady on late afternoon evening was friendly, but the breakfast team most definitely were not. Breakfast was limited with burrito and baps/croissant with ham/cheese that you could warm-up in the micro if you like that sort of thing. Oatmeal, toast or bagels otherwise. There wasn't any milk for tea but they did have Earl Grey.. The hotel was not spotless but there were drums of wipes by the lift which was good so you could clean things for yourself. The gym was small but kit was OK with two treadmills, a stepper and electronic barbells.

When we first went to the room, the wife wanted to leave because of the room smell, but I talked her into 1 night and find someplace else for 2nd night. They gave us a Handicap Room (not our request but fine). The light in the room was very low wattage. The comforter had a Smokey smell. The bathroom shower head faced sideways and even with the shower curtain it still sprayed water all over the floor. Breakfast was a tight fit in a small area. Only one waffle maker with 8-10 people waiting. No fresh fruit. The coffee is good. I would only stay 1 night if your to tired from driving.

Hotel yang bagus, lokasi yang baik dan sangat bersih

離機場不遠，周邊配套設施完善，購物和餐飲都很方便，總體很熱鬧。 房間設施屬於正常範圍，不是很新，但維護得還不錯。 房間還算乾淨，有些地方有些灰。 前台比較和善，進出都微笑打招呼。 早餐中規中矩，健身房也是屬於能用。 比較意外的是，房間裏的咖啡機比較簡陋，也沒有微波爐。

This was the worst Marriott stay ever. The pictures look nice but I’m person it was extremely small. There’s no restaurant. The front TV buttons and remote barely worked. The sofa bed is not a double and very thin, found a goldfish underneath the mattress. The bathroom was picked up but not clean, the toilet paper was left from previous guest an only one extra roll was left to replace it. The bed sheets were not washed, there was static when moving them, the pillow cases were wrinkled and stained. I will be emailing corporate but this property is a disgrace to the Marriott name. Front Night staff and Night kitchen person was very nice, helpful and respectful so they’re not to blame. I will never stay here again with my money

We reserved this hotel to host a small seminar. We also booked a couple guest rooms. The event space we reserved was presented as having a capacity of 60 people. We asked to have catering for 55 people. When we arrived to set up, the sales event manager was not onsite. We then discovered this room they had us in had a maximum capacity of 40 (there was a sign on the wall). It was TINY. They had about 50 chairs CRAMMED into this room. There was barely space to turn around (let alone social distance). Next we discovered that while we had paid for them to provide a paper flip chart, they did not provide it and no one was around to address that issue. We worked around it. Then we turn on the projector (because we were going to show a PowerPoint and some videos, etc.) and the projector bulb is not working properly. It colored everything we put on the screen in a bright neon yellow tint. At this point, suffice to say, we were mortified and having our seminar attendees see that state of all of this. Then comes the loud 21st birthday party in the room next door to ours. Our event was scheduled to end at 5:30. The party started at 5:00 sharp and the club music was so loud our guests could barely hear us over the music. Basically everything this venue could have done to screw up our event, they did. If you have something important going on, do not rent space from this place!

Terletak di Olive Branch, Hampton Inn Olive Branch berada dalam lingkungan 5 minit memandu dari Kelab Golf Cherokee Valley dan Olive Bark. Hotel ini berada 22.9 km dari Graceland (Rumah Elvis Presley) dan 20.3 km dari Universiti Memphis.Pastikan anda menikmati kemudahan rekreasi yang disediakan, termasuk kolam renang tertutup dan pusat kecergasan. Kemudahan tambahan di hotel ini termasuklah akses Internet wayarles percuma dan dewan bankuet.Sarapan Eropah percuma disajikan pada setiap hari dari 6:00 hingga 10:00.Kemudahan yang ditampilkan adalah termasuk daftar keluar ekspres, surat khabar percuma di lobi dan perkhidmatan pencucian kering/dobi. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 111 bilik tamu yang menampilkan peti sejuk dan ketuhar gelombang mikro. Akses Internet berwayar dan wayarles percuma disediakan untuk membolehkan anda sentiasa berhubung, sedangkan kabel disediakan untuk hiburan anda. Bilik mandi dilengkapkan dengan tab mandi dan pengering rambut. Kemudahan yang disediakan merangkumi peti besi dan surat khabar percuma serta telefon dengan panggilan tempatan percuma.

Worst hotel experience ever and I’m still dealing with it. Steven, the night manager, is a liar. The elevator is broken and has been for some time now and I was told it will be for awhile. They put us on the 3rd floor. We decided it was fine and would deal with lugging all our luggage up three flights of stairs as a family of 5. The hallway outside our room was 88 degrees per the thermostat on the wall. Again, we would deal with that since it wasn’t our room. We drop our luggage and go eat. When we get back it’s after 9:00 and getting ready for bed. We notice the A/C in the room is not getting any cooler. Our floor is sticky. Even the carpet is sticky. I go down to the front desk and talk to Steven. He was apologetic and another worker told us they’d move us to a room down the hall and wanted us to go check to make sure the A/C was working. 🚩 red flag. I ask if there was the same amount of beds and I was told yes. My husband goes down to check and there were not enough beds. So I go back down to the front desk and tell them. Steven looked very surprised by this. He then says he can move us to the first floor. I ask if there’s the same amount of beds. He tells me no. They don’t have any more suites available. I send a text to my husband and he says no he doesn’t want to lug all the luggage and kids down and still have to squeeze into the beds. I tell Steven that my husband said no he didn’t want to move. Steven then tells me he’s giving us 3,000 points and he got the price down to $75. I said okay. Never did I say we were leaving the hotel or wanted to check out. At 7:30 the following morning we were awoken by someone trying to come in our room. The door opened and hit the lock bar. Scared all of us. My husband goes out to see what it’s about and a man is standing there saying he was told we were checked out and he needed to fix the A/C. This was news to me because me and Steven never had that conversation. 30 minutes later, the same guy and a front desk clerk both come up and told my husband we were checked out. So after getting all the kids up and around we load up in the car and I go to check out. Cherita at the front desk was extremely rude and said she had called Steven at home and woke him up and he told her we were checked out and now to charge us the full price of the room. I said no, he said it would be $75. She was very rude so I asked for her name. She grabbed her name tag and basically pushed it in my face. I grabbed the business card for the district manager. I called and left a message for Katrina the DM. Two days later Katrina calls me and apologizes and says that’s not the way she does things. She asked for my email and said if I gave her a couple days she would send me a receipt for $0.00 balance. I thought okay. That’s great. We get home from vacation and check our credit card statement. We have been charged the full price of the room. I call the hotel and Steven answers. I explain to him w

Apabila anda menginap di Residence Inn by Marriott Memphis Southaven in Southaven, anda akan berada di kawasan perniagaan, dalam lingkungan 5 minit memandu dari Southaven Towne Center (Pusat Beli-belah) dan Tanger Outlet Southaven. Hotel ini berada 5.3 km dari Landers Center dan 7 km dari Snowden Grove Baseball.Gunakan peluang rekreasi yang ditawarkan, termasuk pusat kecergasan 24 jam dan kolam renang terbuka bermusim. Ciri-ciri tambahan di hotel ini termasuklah akses Internet wayarles percuma, pendiangan di lobi dan tempat berkelah. Cukup mudah untuk melawat tempat tarikan berhampiran dengan pengangkutan ulang-alik kawasan percuma, yang beroperasi dalam lingkungan jarak 5 batu.Dapatkan sesuatu untuk dimakan di kedai runcit/mudah beli yang disediakan untuk tetamu Residence Inn by Marriott Memphis Southaven. Sarapan Eropah percuma disajikan pada setiap hari.Kemudahan yang ditampilkan adalah termasuk pusat perniagaan 24 jam, daftar keluar ekspres dan perkhidmatan pencucian kering/dobi. Pengangkutan ulang-alik lapangan terbang disediakan percuma (tersedia atas permintaan).Selesakan diri anda di salah sebuah daripada 78 bilik berhawa dingin yang menampilkan dapur dengan peti sejuk dan ketuhar gelombang mikro. Televisyen skrin rata 42-inci dengan program kabel disediakan untuk hiburan anda, manakala akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Kemudahan yang disediakan merangkumi meja dan tempat duduk berasingan serta telefon dengan panggilan tempatan percuma.