Hotel berhampiran Melbourne City College Australia, Docklands

I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will

This is a really good quality hotel in a nice part of Melbourne. We are Accor Plus members but this night was booked using Emirates points. Accor still gave us a a top floor room with a stunning view and the usual free drink vouchers, which I didn't expect since I didn't book with them. The room was clean with the aforementioned good view and had every thing you need for a short stay. Improvements would be a coffee machine instead of simply a kettle, and a better Chromecast as the one we had just wouldn't work. These are minor issues though. Lifts were very slow, as only one seemed to be operating. Breakfast was efficient and tasty, although the included coffee could be improved and the extra charge coffee was too cold to be enjoyable. All in all an excellent hotel to stay at if you need to stay in the South Wharf end of Melbourne, and we will certainly stay again.

Lovely location, staff super friendly and helpful- lots of nice restaurants & shops are walking distance- would stay there again

Maybe it was once nice but it has got so many issues with it and I highly recommend you look elsewhere. We stayed in a two bedroom one bathroom apartment and it was honestly the worst hotel we have ever stayed at. We were assigned room 2201W. Here are the issues we encountered during our four night stay. 1. Power outage on our last day with no back up generator for the entire building (both east and west). It’s 31 degrees outside so opening the doors is also not a smart option. Started at 9am and is already over 4 hours. As I have breastmilk in the fridge for my 3 month old, this is my worst nightmare. 2. Safe battery is low. Why hasn’t anyone changed it??? 3. Bathroom shower head plate is broken so water sprays at you un-uniformly and overall unpleasant. 4. Water drips out of the shower but the fall doesn’t go to the drain so the floor remains flooded. 5. Due to point number 4, the bottom of the bathroom door has expanded and the door does NOT close. It is so jammed that it feels like you’d break the handle trying to jam the latch in and back out. 6. Stupid placement of the microwave. You can’t open the microwave door more than 45 degrees. How on earth do you put a dinner plate in there??? 7. Missing cups/ mugs and glasses. 3 mugs, two short glasses, two tall glasses and odd numbered cutlery. Just fix it, for crying out loud! The top rack of the dishwasher was also broken making it difficult to pull in and out the middle rack. 8. Upon check in, we didn’t have any cleaning supplies such as dishwashing tablets, hand washing liquid for dishes or laundry powder. 9. Rooms are so tiny. Don’t expect to be able to open your medium sized luggages inside your room. We kept our two in the so called living space instead. 10. Generally upkeep is not there. Walls have visible stains and grime from previous guests. The whole place just overall felt really really filthy. 11. Not family friendly either. There is a flight of stairs at the entry and no ramp. There is a wheelchair elevator to the side which takes way too long to operate with a crying baby. If you’re on your own, be prepared to lift you pram up or hope a Good Samaritan can help you because the hotel staff won’t. Clearly there are issues within management and housekeeping. I sense laziness and lack of hospitality understanding is to blame. STAY ELSEWHERE!!!

My daughter and I always choose to stay here as it’s easy to navigate from west gate bridge coming from regional Victoria and is so convenient to so many needs when we stay. Staff are extremely warm and friendly. The rooms are clean and have the choice to be self sufficient or enjoy an array of options on the doorstep for meals. The beds are comfortable ensuring a decent night sleep and having a balcony to step outside and get air is nice. Can walk to the river, Iga accross the road and great shopping at the district a stones throw away. Quest new quay is always our first choice and are now frequent returners.

Our stay at four point was really good. Room was big, service was good and the location was also very convenient. Will definitely return for stay when in Melbourne..

We arrived in Melbourne from Sydney at 8pm on Monday 10th, with the intention of staying at an apartment we booked. We got to the apartment and it was shocking. We couldn’t stay at this particular apartment as it was not to our satisfaction and was not safe as we had 4 children with us. We looked to find alternate apartments and we came across Nesuto Hotel. The time now was 10pm. We gave them a call and asked if we could have a look at the apartment before making a decision as we wanted to make sure it was safe for our children. The manager Krisha agreed for us to have a look. We were impressed and booked 2 hotel rooms. Krisha and her staff were amazing and very caring. She saw how stressed out we were and wanted us to be happy. The next day Krisha called my room to see if I was ok as she saw how upset and stressed I was. All I could say is that this has been the best hotels we have been to. The beds were very comfortable, the rooms were very clean and it was close to public transport. But best of all was that the staff were very caring and polite. I would highly recommend this hotel.

Awsome, a recently renovated, hotel approx 30 minutes outside Melbourne CBD. Spotlessly clean, well priced hotel with very comfortable airconditioned room. Also included a welcome drink, an unexpected suprise. Hotel is only about 150 metres from the railway station. Hotel has excellent bistro for lunch and dinner. Shared bathroom facilities are also super clean and well maintained.

We arrived out of hours and were expecting trouble however it was a simple phone call and we got our key. We got a great deal on our accommodation, which had more than enough for our needs. The facilities (pool etc) were great and everything in our room worked perfectly. the air con was cold and quiet, the TV was a decent size and the bed was comfortable. The only thing I noticed was the walls (toilet) and curtains (main entrance) are a little dirty (probably due to being a specific room for lots of children?) however this is just fussy. I will most definitely stay at Discovery Park again without any hesitation. From check in to check out it was easy, quiet and stress free exactly what I needed

房間很乾凈，還有膠囊咖啡機和微波爐，能滿足基本的需求，很棒