Pengguna Tetamu
7 Februari 2025
We last visited this hotel 9 years ago and thoroughly enjoyed our stay. Thinking of somewhere to go for a 'winter blues' break, we decided to go back for one night. Places can change, and this place certainly has! Before booking, I checked the latest reviews, and one which stuck in my mind was from a couple who were given a 'Romantic Room', which had no windows, only a tiny sky light in the roof the size of a shoe box. I remember thinking, "Do not give us that room!". So, guess what, upon arrival, we are given the same room! Absolutely appaling, not a patch on the room we had on our last visit. We went back to reception and told them we would not accept the room, so they tried to give us a standard room, which had a window, only marginly bigger than the room they tried to give us (what was the point in me booking a better room to be downgraded to a standard one??). We complained again and rejected the second room they offered. After a 15-minute wait, they offered us a 'family room', which was adequate. It wasn't the romantic room which we had wanted, but at least it had windows! We ate in the restaurant, which was good, service was a little sloppy, and the waiter tried to charge us for an extra bottle of water, but all was sorted at the end of the night. Breakfast is a joke in this hotel! You join a huge queue, with one person cooking, to get a choice of eggs, and bacon if you wish. It's like standing in a works canteen! It's definitely not worth the money!! One of our biggest complaints about this place is that there is very little management, they hire a load of teenagers and just let them run it! I don't want to be disrespectful to the youth of today, but there is no assistance, breakfast being the classic example, is it waiter service, do you join the 'queue from hell', do you get your own coffee? Nothing at all from the staff. You have to figure it out yourself! This stay was a disappointment. After having such a fantastic stay 9 years ago, it was a real letdown! Too many things were either unacceptable or just OK. For what this hotel costs, we won't be going back, which is a shame, but places and staff change.
Terjemah