Hotel berhampiran Haizearen Orrazia, Donostialdea

We were having a fantastic vacation along the North of Spain (Oviedo, Gijón, Llanes, Santander, Bilbao) until we got to the Mercure Monte Igueldo. We had a problem with a double booking that we were not aware of. And even it this was not the fault of the hotel in principle, the harsh, unfriendly managing of the situation with different points of views and versions from different managers and receptionists at finding the booking -- some promising to find out it they had received the money and let us know after the holiday period, then changing their decision to finally charge us again without informing us first (”the direction has decided to charge you” they told us on the phone after having left the hotel) gave us such stress that we left with great tension and sadness. Needless to say, they forgot to contact us as promised to confirm whether they had already received the money for the double reservation or not, as needless to say that we would like to forget to have chosen this hotel or do it again in business or privately.

El hotel está bien en cuanto a ubicación y servicios, solo le falta tener mas plazas de aparcamiento (solo tiene 7 según recepción) para ofertar a clientes ya que por toda la zona y alrededores es zona azul, verde o roja de pago y no hay zonas de aparcamiento libre. Por lo que, tienes que pagar para dejar el coche en la calle siendo preferible pagar, pero en un parking controlado y vigilado. En cuanto al desayuno de buffet libre, no es muy variado, además el café es de máquina automática y deja mucho que desear.

Nice new hotel just outside of the city centre of San Sebastian. Hotel is clean, modern and new, with good facilities. But inside a interior design crime. Rooms are small, and with a very weird layout (diagonal bed set up) causing the room to feel even smaller. The Minibar & wardrobe is in the bathroom, which is weird as well. I appreciate the try of the architect, but to me its not working. Breakfast is very good and very cheap (Eur 12,-) Overall a good stay, and I would recommend it.

Escogimos este hotel para nuestra escapada express a Donosti en alojamiento y desayuno y nos ha encantado! La habitación es muy bonita, moderna, bien equipada, las camas COMODISIMAS, una ducha acristalada muy chula, las toallas muy suaves y absorbentes, secador de pelo ”real” (no el tubo ese sin potencia que suelen ofrecer otros hoteles), con un cartelito en el que se indica que si necesitas plancha alosadora, o cualquier ”ameniti” te lo proporcionan en recepción sin coste adicional. El personal super amable, bien comunicado y con un gran parking. El desayuno no demasiado variado pero es muy completo y de gran calidad. El zumo de naranja es recién exprimido de la máquina (no es de polvitos) y el jamón serrano era ibérico. También ofrecían leche de avena, que en pocos sitios la tienen y me pareció un puntazo. La cafetera a pesar de ser de cápsulas ofrece un café muy rico sin ser el ”aguachirri” que te sueles encontrar en los hoteles. Personalmente nos encantó. Nos dejaron dos postales y una nota de bienvenida con una botella de agua .Lo recomendamos y si volvemos a Donosti no dudaremos en repetir.

I loved it here! The whole place had such a nice vibe! Super friendly staff, great location, fabulous lively bar and coffee shop downstairs! The rooms were cosy, clean, and very comfortable…..especially the pillows!! The shower/bathroom is a little small and the opaque glass could do with being a little more opaque! But these are minor details rather than problems. We are regular hotel users, and would stay here again and again with no hesitation!

Tout était parfait , un très chaleureux accueil, l ensemble du personnel était à l'écoute avec un professionnalisme hors pair

Visited here last month and just wanted to state how good the hotel was and more importantly, we couldn’t speak highly enough of the staff. The town is less than 10 minutes walk from the hotel - the route is fairly steep but manageable. Would not hesitate to use this hotel for our base once again. Good breakfast for a reasonable price and also free parking which comes in handy.

La habitación era grande y la habilitaron para que entráramos dos adultos y dos niños. El cuarto de baño grande. No tiene lujos pero todo era funcional y no faltaba detalle. Las camas eran cómodas, la ducha espaciosa, los armarios grandes y bien surtidos y una nevera en la habitación. El punto a mejorar es que no tiene aire acondicionando aunque nos dejaran un ventilador ya que la habitación era muy cálida. Buena relación calidad-precio. Muy recomendable.

We booked a Premium Room directly on the hotel’s website (it’s cheaper than comparison websites) and stayed for 1 night. The rate of accommodation in this city is unbelievably expensive, and for close to €200 that we paid, we only got a room, with NO breakfast and NO parking. If we want to park at the private parking lot behind the hotel, we would have to pay another €15 per night, according to the hotel’s website. We were glad we did not, because we were able to find a parking space at the side of the road (plenty of them, depending on the time of the day) outside the hotel. Location of the hotel is outside the busy city, but easily accessible by Bus #28, which stops very regularly at a bus stand not far from the hotel. We will certainly recommend taking the bus and leaving your car, because parking is difficult to find in the city (and may cost you more!) The décor of the hotel’s common area is very elegant. The staff who checked us in were very efficient and knowledgeable about the events happening in the city during the busiest day of the year (we arrived on 15 August – the Virgin’s Day). Our Premium Room is spacious and clean, the décor is simple and modern. All amenities worked well. There’s a kettle, mini fridge, and complimentary coffee and tea. The bathroom is also very spacious and clean, the hot shower functioned well, and basic toiletries were provided for. We enjoyed our 1-night stay at the hotel, despite its location being outside the city. The bus is so very convenient to take.

We stayed there 3 nights in July 23. The hotel is located ca. 4 km from San Sebastian in the moutain which gives a frantastic view either on the sea or on the Pyrenean chain. The hotel is supposed to be 4 stars but it is more an average 3 stars. It is very very noisy and the breakfast, even if the price for the buffet is reasonable (11 Euros) is very poor in terms of quality and respect for environment (individual portions of industrial jam and honey ; low quality bread ; low quality cheese ;...). We appreciated the terrace where we could have the meals. Regarding the swimming-pool, it is very good but rest chairs should be changed or refurbished.