Hotel berhampiran La Concha, Donostialdea

Nice new hotel just outside of the city centre of San Sebastian. Hotel is clean, modern and new, with good facilities. But inside a interior design crime. Rooms are small, and with a very weird layout (diagonal bed set up) causing the room to feel even smaller. The Minibar & wardrobe is in the bathroom, which is weird as well. I appreciate the try of the architect, but to me its not working. Breakfast is very good and very cheap (Eur 12,-) Overall a good stay, and I would recommend it.

Tout était parfait , un très chaleureux accueil, l ensemble du personnel était à l'écoute avec un professionnalisme hors pair

酒店的服務很好，每一個前台人員都十分熱情。 房間非常乾淨，衞生間比較寬敞。 總體來説是性價比非常高的選擇。

Escogimos este hotel para nuestra escapada express a Donosti en alojamiento y desayuno y nos ha encantado! La habitación es muy bonita, moderna, bien equipada, las camas COMODISIMAS, una ducha acristalada muy chula, las toallas muy suaves y absorbentes, secador de pelo ”real” (no el tubo ese sin potencia que suelen ofrecer otros hoteles), con un cartelito en el que se indica que si necesitas plancha alosadora, o cualquier ”ameniti” te lo proporcionan en recepción sin coste adicional. El personal super amable, bien comunicado y con un gran parking. El desayuno no demasiado variado pero es muy completo y de gran calidad. El zumo de naranja es recién exprimido de la máquina (no es de polvitos) y el jamón serrano era ibérico. También ofrecían leche de avena, que en pocos sitios la tienen y me pareció un puntazo. La cafetera a pesar de ser de cápsulas ofrece un café muy rico sin ser el ”aguachirri” que te sueles encontrar en los hoteles. Personalmente nos encantó. Nos dejaron dos postales y una nota de bienvenida con una botella de agua .Lo recomendamos y si volvemos a Donosti no dudaremos en repetir.

Buen trato, habitaciones renovadas, limpieza y buena combinación de transporte público con el centro de San Sebastián.

去年バルセロナのSercotel Hotelに泊まりよかったので今回はサンセバスチャンのSercotel Hotelを選びました。場所はサンセバスチャンのバスターミナルからも歩いて行ける距離、そして観光にも便利で旧市街までも歩いて10分くらいの場所でとても便利でした。(コンチャ湾もすぐ！朝早起きしてウォーキングにも最適) 大通りに面していないので静かです。ホテルは建物が古いので仕方がありませんが、隣の部屋のドアを開ける音、足音などは結構響きました。あと床も傾いていました(笑) 部屋自体はキレイに掃除はされていて快適に過ごすことができました。　　無料のペットボトルの水、アメニティー(歯ブラシ、ガウン、ブラシ、スリッパなど)はなかったです。　シャワーのお湯、水圧などはよかったです。バスタブのお湯はりもすぐにできました。　朝食は食べませんでしたが14€ぐらいで当日でも食べれるようでした。　またサンセバスチャンに来た時にはリピしたいホテルです。

This is a classy hotel with impeccable service, beautiful rooms, great location. Everything would have been perfect if not for the fact that the mattress on one of the twin beds was broken, as in collapsed in the middle. After the first night, I tried to explain this problem to people at the front desk. I had to do this three times to three different people before a manager came into our room to assess the problem himself. They quickly switched out the bad mattress after he came. I don’t know if they didn’t believe me at first or if it was a language problem, either way, it took a better part of the day to get this problem resolved, with no communication from them acknowledging the problem, or to say they were working on it…The handling of this incident was a bit disappointing. However, aside from the above incident, it was one of the best hotels I have stayed in a long time.

Positive - The staff worked very hard to engage and make your stay pleasant. Helpful and responsive to feedback. Negatives - Location is odd. While walkable to the main attractions, it can be quite a walk and if the weather was bad too long. There are taxis and you could learn the bus system but its a long 20 minutes vs a short 20 minutes. Mattress uncomfortably hard. Bathroom has all sorts of design flaws that lead to wet counters and sinks that don’t really drain. If the key isnt in the slot there is no water. The worst part. Each evening my room smelled of stale tobacco. Not sure if wafting in from outside smokers, apartment building next door, or the aircon venting system but each night I fell asleep to stale smoke. Cool enough to open windows but then you hear noise and get smoke. By morning it wasnt there or during the day so I suspect the source is real and not my imagination. As far as roof deck, I had forgotten it existed. I did not see signs in room or elevator or comments from staff encouraging use so forgot. Maybe it would have been pleasant? I was on 4th floor and my view was the apartment building next door. Breakfast was OK and there is also a little a la cart coffee bar with breakfast sandwiches if you prefer to skip the buffet. If I visit again I would pay more to stay closer to old town or Gros. Didnt find the hotel comfortable or well situated. The staff do make an effort and I give 3 stars for that.